350715. Quality management

Title350715. Quality management
Parent3507. Strategy, management and organisational behaviour

Latest research outputs

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Lean thinking for healthcare services: how far does information quality affect the emergency services?
Al-Hakim, Latif. 2011. "Lean thinking for healthcare services: how far does information quality affect the emergency services?" Su, Ying and Al-Hakim, Latif (ed.) COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing. Hangzhou, China 12 - 14 Nov 2011 Irvine, CA, United States.

Paper

The role of Islamic culture in service quality research
Gayatri, Gita, Hume, Margee and Sullivan Mort, Gillian. 2011. "The role of Islamic culture in service quality research." Asian Journal on Quality. 12 (1), pp. 35-53. https://doi.org/10.1108/15982681111140534

Article

Teaching engineering management in a flexible learning environment
Fulcher, Robert. 2004. "Teaching engineering management in a flexible learning environment." 15th Annual Conference of the Australasian Association for Engineering Education (AAEE 2004). Toowoomba, Australia 27 - 29 Sep 2004 Melbourne, Australia.

Paper

Information quality management: theory and applications
Al-Hakim, Latif (ed.) 2007. Information quality management: theory and applications. Hershey, PA, United States. Idea Group Publishing .

Edited book

Using institutionalism as a lens to examine ITIL adoption and diffusion
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. "Using institutionalism as a lens to examine ITIL adoption and diffusion." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009). Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.

Paper

A test of direct and indirect pathways linking safety climate, psychological health, and unsafe behaviours
Fogarty, Gerard J. and Buikstra, Elizabeth. 2008. "A test of direct and indirect pathways linking safety climate, psychological health, and unsafe behaviours ." International Journal of Applied Aviation Studies. 8 (2), pp. 199-210.

Article

The current state of information technology governance literature
Buckby, Sherrena, Best, Peter and Stewart, Jenny. 2009. "The current state of information technology governance literature." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey, PA. USA. IGI Global. pp. 1-43

Edited book (chapter)

Information quality factors affecting innovation process
Al-Hakim, Latif. 2007. "Information quality factors affecting innovation process." International Journal of Information Quality. 1 (2), pp. 162-176. https://doi.org/10.1504/IJIQ.2007.014607

Article

Editorial
Al-Hakim, Latif. 2007. "Editorial ." International Journal of Information Quality. 1 (1), pp. 1-4.

Editorial

Addressing the challenges of replications of surveys in software engineering research
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "Addressing the challenges of replications of surveys in software engineering research." Verner, Verner and Travassos, Guilherme Horta (ed.) ISESE 2005: on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 Red Hook, NY, USA. https://doi.org/10.1109/ISESE.2005.1541829

Paper

Identifying shortcomings in the measurement of service quality
Fogarty, Gerard J., Catts, R. and Forlin, Chris. 2000. "Identifying shortcomings in the measurement of service quality." Journal of Outcome Measurement. 4 (1), pp. 431-452.

Article

Sustainable school capacity building – one step back, two steps forward?
Dinham, Stephen and Crowther, Frank. 2011. "Sustainable school capacity building – one step back, two steps forward?" Journal of Educational Administration. 49 (6), pp. 616-623. https://doi.org/10.1108/09578231111186926

Article

An associate deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality
Noble, Karen, Lawrence, Jill, Burton, Lorelle J., Summers, Jane and Gibbings, Peter. 2011. "An associate deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality." DE Quarterly. 7.

Article

Preface to [Information quality management: theory and applications]
Al-Hakim, Latif. 2007. "Preface to [Information quality management: theory and applications]." Al-Hakim, Latif (ed.) Information quality management: theory and applications. Hershey, PA, United States. Idea Group Publishing . pp. viii-xxi

Edited book (chapter)

Challenges of managing information quality in service organizations
Al-Hakim, Latif (ed.) 2007. Challenges of managing information quality in service organizations. Hershey, PA, United States. Idea Group Publishing .

Edited book

Procedure for mapping information flow: a case of surgery management process
Al-Hakim, Latif. 2007. "Procedure for mapping information flow: a case of surgery management process." Al-Hakim, Latif (ed.) Information quality management: theory and applications. Hershey, PA, United States. Idea Group Publishing . pp. 168-188

Edited book (chapter)

Preface to [Challenges of managing information quality in service organizations]
Al-Hakim, Latif. 2007. "Preface to [Challenges of managing information quality in service organizations]." Al-Hakim, Latif (ed.) Challenges of managing information quality in service organizations. Hershey, PA, United States. Idea Group Publishing . pp. ix-xxii

Edited book (chapter)

Information quality function deployment
Al-Hakim, Latif. 2007. "Information quality function deployment." Al-Hakim, Latif (ed.) Challenges of managing information quality in service organizations. Hershey, PA, United States. Idea Group Publishing . pp. 26-50

Edited book (chapter)

Performance measurement of IT service management: a case study of an Australian university
Gacenga, Francis and Cater-Steel, Aileen. 2011. "Performance measurement of IT service management: a case study of an Australian university." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.

Paper

Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]
Gacenga, Francis, Cater-Steel, Aileen and Tan, Wui-Gee. 2011. "Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.

Paper

Rocky rhetoric and hard reality: the academic's dilemma surrounding assessment
Collins, Pauline, Brackin, Toni and Hart, Caroline. 2010. "Rocky rhetoric and hard reality: the academic's dilemma surrounding assessment." Legal Education Review. 20 (1-2), pp. 129-164.

Article

An International Analysis of IT Service Management Benefits and Performance Measurement
Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2010. "An International Analysis of IT Service Management Benefits and Performance Measurement ." Journal of Global Information Technology Management. 13 (4), pp. 28-63. https://doi.org/10.1080/1097198X.2010.10856525

Article

The review and revision of 'Standards of practice for mental health nurses in Australia'
Neville, Christine, Hangan, Catherine, Eley, Diann, Weir, Jim, Quinn, John and Meehan, Tom. 2010. "The review and revision of 'Standards of practice for mental health nurses in Australia'." Journal of Psychiatric and Mental Health Nursing. 17 (1), pp. 87-93. https://doi.org/10.1111/j.1365-2850.2009.01499.x

Article

Intelligent control model for checking data quality in hospital process management
Su, Ying and Al-Hakim, Latif. 2010. "Intelligent control model for checking data quality in hospital process management." Luo, Qi (ed.) 2nd International Conference on Industrial Mechatronics and Automation (ICIMA 2010) . Wuhan, China 30 - 31 May 2010 Piscataway, NJ. USA. https://doi.org/10.1109/ICINDMA.2010.5538292

Paper

Influence of bunch exposure in a commercial Queensland vineyard on chardonnay and shiraz fruit and wine quality
Kennedy, Ursula J., Hassall, Tony, Deegenaars, Mark, Rhymer, Dylan and Learmonth, Robert P.. 2010. "Influence of bunch exposure in a commercial Queensland vineyard on chardonnay and shiraz fruit and wine quality ." 14th Australian Wine Industry Technical Conference. Adelaide, Australia 03 - 08 Jul 2010 Adelaide, Australia.

Presentation

Crop thinning of merlot - a Queensland perspective
Kennedy, Ursula J.. 2010. "Crop thinning of merlot - a Queensland perspective." Australian Viticulture. 14 (1), pp. 27-28.

Article

From continuous improvement to organisational learning: developmental theory
Murray, Peter and Chapman, Ross. 2003. "From continuous improvement to organisational learning: developmental theory." The Learning Organization: the international journal of knowledge and organizational learning management. 10 (5), pp. 272-282. https://doi.org/10.1108/09696470310486629

Article

A methodology to assure measurement data quality for key engineering materials
Su, Ying, Huang, Jinghua and Al-Hakim, Latif. 2010. "A methodology to assure measurement data quality for key engineering materials." Advanced Materials Research. 108-111 (1), pp. 972-978. https://doi.org/10.4028/www.scientific.net/AMR.108-111.972

Article

A review of the quality of reinstatement in Queensland survey plans and identification plans
Campbell, Glenn. 2010. "A review of the quality of reinstatement in Queensland survey plans and identification plans." Queensland Surveying and Spatial Conference 2010 (QSSC 2010). Brisbane, Australia 01 - 03 Sep 2010 Brisbane, Australia.

Paper

Strategic quality management and financial performance indicators
Chapman, Ross L., Murray, Peter Charles and Mellor, Robert. 1997. "Strategic quality management and financial performance indicators." International Journal of Quality and Reliability Management. 14 (4), pp. 432-448.

Article

Digital identity enrolment and assurance support for VeryIDX
Yong, Jianming and Bertino, Elisa. 2010. "Digital identity enrolment and assurance support for VeryIDX." Shen, Weiming, Gu, Ning, Lu, Tun, Barthes, Jean-Paul and Luo, Junzhou (ed.) CSCWD 2010: 14th International Conference on Computer Supported Cooperative Work in Design . Shanghai, China 14 - 16 Apr 2010 https://doi.org/10.1109/CSCWD.2010.5471880

Paper

Creating sustainable practice in a museum context: adopting service-centricity in non-profit museums
Alcaraz, Celeste, Hume, Margee and Sullivan Mort, Gillian. 2009. "Creating sustainable practice in a museum context: adopting service-centricity in non-profit museums." Australasian Marketing Journal. 17 (4), pp. 219-229. https://doi.org/10.1016/j.ausmj.2009.06.003

Article

Crop thinning of merlot in Queensland – influence of timing of thinning on grape quality
Kennedy, Ursula J., Learmonth, Robert P., Hassall, Tony and Playsted, Cameron. 2010. "Crop thinning of merlot in Queensland – influence of timing of thinning on grape quality." Jiranek, Vladimir, Dunn, Gregory and Tyerman, Stephen (ed.) 8th International Symposium on Grapevine Physiology and Biotechnology: 21st Century Grape Research: Challenges and Opportunities. Adelaide, Australia 23 - 28 Nov 2008 Melbourne, Australia.

Poster

IT service management standards: education challenges
Cater-Steel, Aileen and Toleman, Mark. 2010. "IT service management standards: education challenges." Jakobs, Kai (ed.) New applications in IT standards: developments and progress. Hershey, PA. United States. IGI Global. pp. 225-241

Edited book (chapter)

Building an open lab on information quality for future computer education
Su, Ying, Peng, Jie and Al-Hakim, Latif. 2009. "Building an open lab on information quality for future computer education." ICCSE 2009: International Conference on Computer Science and Education. Nanning, China 25 - 28 Jul 2009 USA. https://doi.org/10.1109/ICCSE.2009.5228252

Paper

Preventable variation within operating rooms: information quality perspective
Al-Hakim, Latif and Gong, Xiao Yan. 2009. "Preventable variation within operating rooms: information quality perspective." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology. Beijing, China 21 - 23 Nov 2009 Beijing, China. https://doi.org/10.1109/COINFO.2009.46

Paper

Inferential, nonparametric statistics to assess the quality of probabilistic forecast systems
Maia, Aline de H. N., Meinke, Holger, Lennox, Sarah and Stone, Roger. 2007. "Inferential, nonparametric statistics to assess the quality of probabilistic forecast systems." Monthly Weather Review. 135 (2), pp. 351-362. https://doi.org/10.1175/MWR3291.1

Article

Changing university learning and teaching: engaging and mobilising leadership, quality and technology
McConachie, Jeanne, Singh, Michael, Danaher, Patrick Alan, Nouwens, Fons and Danaher, Geoff (ed.) 2008. Changing university learning and teaching: engaging and mobilising leadership, quality and technology. Brisbane, Australia. Post Pressed.

Edited book

A framework for assessing the effectiveness of performance measurement practices
Hampson, Veronica M.-M. and Best, Peter J.. 2005. "A framework for assessing the effectiveness of performance measurement practices." 3rd Conference On Performance Measurement And Management Control. Nice, France 22 - 23 Sep 2005

Paper

Surgical disruption: information quality perspective
Al-Hakim, Latif. 2008. "Surgical disruption: information quality perspective." International Journal of Information Quality. 2 (2), pp. 192-204. https://doi.org/10.1504/IJIQ.2008.022963

Article

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