Infrastructure asset: developing maintenance management capability

Article


Too, Eric. 2012. "Infrastructure asset: developing maintenance management capability." Facilities. 30 (5/6), pp. 234-253. https://doi.org/10.1108/02632771211208503
Article Title

Infrastructure asset: developing maintenance management capability

ERA Journal ID35980
Article CategoryArticle
Authors
AuthorToo, Eric
Journal TitleFacilities
Journal Citation30 (5/6), pp. 234-253
Number of Pages10
Year2012
PublisherEmerald
Place of PublicationBingley, W Yorks. United Kingdom
ISSN0263-2772
1758-7131
Digital Object Identifier (DOI)https://doi.org/10.1108/02632771211208503
Web Address (URL)http://www.emeraldinsight.com/journals.htm?articleid=17024622&show=abstract
Abstract

Purpose – Maintenance management is a core process in infrastructure asset management. Infrastructure organisations must constantly strive to ensure the effectiveness of this process in order to obtain the greatest lifetime value from their infrastructure assets. This paper aims to investigate how infrastructure organisations can enhance the effectiveness of their maintenance management process.

Design/methodology/approach – This study utilised multiple case studies as the research approach. The case organisations were asked to identify the challenges faced in the maintenance process and the approaches they have adopted to overcome these challenges. Analysis of these findings, together with deductive reasoning, leads to the development of the proposed capability needed for effective maintenance management process.

Findings – The case studies reveal that maintenance management is a core process in ensuring that infrastructure assets are optimally and functionally available to support business operations. However, the main challenge is the lack of skilled and experienced personnel to understand and anticipate maintenance requirement. A second challenge is the reduced window of time available to carry out inspection and maintenance works. To overcome these challenges, the case organisations have invested in technologies. However, technologies available to facilitate this process are complex and constantly changing. Consequently, there is a need for infrastructure organisations to develop their technology absorptive capability, i.e. the ability to embrace and capitalise on new technologies to enhance their maintenance management process.

Originality/value – The paper provides an in-depth analysis of three case studies that reveal that an infrastructure organisation cannot avoid the need to introduce technologies to monitor the condition of its assets and to predict when assets will fail. It suggests that organisations must be proactive in searching for the best technologies for their purpose.

Keywordsmaintenance schedules; assets management; capability; infrastructure; maintenance programmes; economic value analysis
ANZSRC Field of Research 2020400508. Infrastructure engineering and asset management
350709. Organisation and management theory
330202. Building construction management and project planning
Public Notes

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Byline AffiliationsQueensland University of Technology
Institution of OriginUniversity of Southern Queensland
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