More science than art: understanding and reducing defensiveness in the face of criticism of groups and cultures
Edited book (chapter)
Hornsey, Matthew J., Jeffries, Carla and Esposo, Sarah. 2012. "More science than art: understanding and reducing defensiveness in the face of criticism of groups and cultures." Sutton, Robbie M., Hornsey, Matthew J. and Douglas, Karen M. (ed.) Feedback: the communication of praise, criticism and advice. New York, NY. United States. Peter Lang Publishing. pp. 123-136
| Chapter Title | More science than art: understanding and reducing defensiveness in the face of criticism of groups and cultures |
|---|---|
| Book Chapter Category | Edited book (chapter) |
| ERA Publisher ID | 2934 |
| Book Title | Feedback: the communication of praise, criticism and advice |
| Authors | Hornsey, Matthew J. (Author), Jeffries, Carla (Author) and Esposo, Sarah (Author) |
| Editors | Sutton, Robbie M., Hornsey, Matthew J. and Douglas, Karen M. |
| Page Range | 123-136 |
| Series | Language as Social Action |
| Chapter Number | 9 |
| Number of Pages | 14 |
| Year | 2012 |
| Publisher | Peter Lang Publishing |
| Place of Publication | New York, NY. United States |
| ISBN | 9781433105111 |
| Web Address (URL) | https://www.peterlang.com/search?q1=978-1-4331-0511-1&searchBtn= |
| Abstract | In this chapter we also focus on the delivery of negative feedback but not at the level of individual performance. Rather, we focus on the equally delicate (but far less researched) question of how to best deliver negative feedback at the group or cultural level. What are the psychological and rhetorical factors that determine how people respond when somebody criticizes a group to which they belong, for example their country, their profession, or their religion? |
| Keywords | interpersonal communication; non-verbal; verbal; body language; responses |
| ANZSRC Field of Research 2020 | 520599. Social and personality psychology not elsewhere classified |
| 470108. Organisational, interpersonal and intercultural communication | |
| 470411. Sociolinguistics | |
| Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
| Byline Affiliations | University of Queensland |
| Department of Psychology | |
| Institution of Origin | University of Southern Queensland |
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