More science than art: understanding and reducing defensiveness in the face of criticism of groups and cultures

Edited book (chapter)


Hornsey, Matthew J., Jeffries, Carla and Esposo, Sarah. 2012. "More science than art: understanding and reducing defensiveness in the face of criticism of groups and cultures." Sutton, Robbie M., Hornsey, Matthew J. and Douglas, Karen M. (ed.) Feedback: the communication of praise, criticism and advice. New York, NY. United States. Peter Lang Publishing. pp. 123-136
Chapter Title

More science than art: understanding and reducing defensiveness in the face of criticism of groups and cultures

Book Chapter CategoryEdited book (chapter)
ERA Publisher ID2934
Book TitleFeedback: the communication of praise, criticism and advice
AuthorsHornsey, Matthew J. (Author), Jeffries, Carla (Author) and Esposo, Sarah (Author)
EditorsSutton, Robbie M., Hornsey, Matthew J. and Douglas, Karen M.
Page Range123-136
SeriesLanguage as Social Action
Chapter Number9
Number of Pages14
Year2012
PublisherPeter Lang Publishing
Place of PublicationNew York, NY. United States
ISBN9781433105111
Web Address (URL)https://www.peterlang.com/search?q1=978-1-4331-0511-1&searchBtn=
Abstract

In this chapter we also focus on the delivery of negative feedback but not at the level of individual performance. Rather, we focus on the equally delicate (but far less researched) question of how to best deliver negative feedback at the group or cultural level. What are the psychological and rhetorical factors that determine how people respond when somebody criticizes a group to which they belong, for example their country, their profession, or their religion?

Keywordsinterpersonal communication; non-verbal; verbal; body language; responses
ANZSRC Field of Research 2020520599. Social and personality psychology not elsewhere classified
470108. Organisational, interpersonal and intercultural communication
470411. Sociolinguistics
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Byline AffiliationsUniversity of Queensland
Department of Psychology
Institution of OriginUniversity of Southern Queensland
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