The impact of workplace incivility on the satisfaction of basic needs: the role of past experience

Paper

Machin, M. A. and Jeffries, C. H.. 2013. "The impact of workplace incivility on the satisfaction of basic needs: the role of past experience." 48th Australian Psychological Society Annual Conference (APS 2013): Psychology for a Healthy Nation. Cairns, Australia 08 - 12 Oct 2013 Melbourne, Australia.
Paper/Presentation Title

The impact of workplace incivility on the satisfaction of basic needs: the role of past experience

Presentation TypePaper
AuthorsMachin, M. A. (Author) and Jeffries, C. H. (Author)
Journal or Proceedings TitleProceedings of the 48th Australian Psychological Society Annual Conference (APS 2013)
ERA Conference ID50300
Number of Pages1
Year2013
Place of PublicationMelbourne, Australia
Web Address (URL) of Paperhttps://www.psychology.org.au/Assets/Files/Cairns-2013-Conference-Abstracts-19Nov14.pdf
Conference/Event48th Australian Psychological Society Annual Conference (APS 2013): Psychology for a Healthy Nation
Australian Psychological Society (APS) Annual Conference
Event Details
48th Australian Psychological Society Annual Conference (APS 2013): Psychology for a Healthy Nation
Event Date
08 to end of 12 Oct 2013
Event Location
Cairns, Australia
Event Details
Australian Psychological Society (APS) Annual Conference
APS Annual Conference
Abstract

Workplace incivility (WI) has a damaging effect on employees in spite of the triggers consisting of relatively minor words, gestures, or practices (Spreitzer, Porath & Gibson, 2012). It was proposed that the perceived civility climate would explain considerable variance in workplace incivility which would also contribute significantly to the prediction of three dimensions of basic need satisfaction (autonomy, competence, and relatedness). In order to test whether past experience (i.e. whether the employee
reported having previously left a job as a result of incivility) influenced how workplace incivility predicted the measures of basic need satisfaction, a multi-group structural equation model was specified. Using data from 302 respondents to an online survey, the initial model focused on the mediated effects of WI where the antecedents of WI (dimensions of perceived civility climate) directly predicted WI, while WI directly predicted Autonomy, Competence, and Relatedness. A revised model was specified that included direct links from both Management Commitment to Civility and Tolerance of Incivility to Autonomy, as well as direct links from Coworker Support and Organisational Risk Management to Relatedness. This model was a good fit with χ2 = 16.733 (df = 16), p = .403, AGFI = .939, TLI = .997 and RMSEA = .012 (90%CI .000 to .056 with pclose = .911). When further constraints were imposed to test whether the path coefficients (structural weights) were identical across the two subgroups, the χ2 change was
significant indicating that imposing this set of constraints was not justified (Δχ2 = 28.562 (df = 11), p = .003). Therefore, the impact of WI on basic need satisfaction is somewhat different for those who have left a job due to incivility. While WI has a negative
relationship with Autonomy across both groups and no relationship with Competence across both groups, WI has a negative relationship with Relatedness only for those who
have previously left a job due to incivility. Where experience of workplace incivility leads to someone leaving their job, it appears that their need for relatedness becomes closely tied to future experiences of incivility with a diminished contribution from the support of
their coworkers.

ANZSRC Field of Research 2020520104. Industrial and organisational psychology (incl. human factors)
470108. Organisational, interpersonal and intercultural communication
520105. Psychological methodology, design and analysis
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Byline AffiliationsSchool of Psychology and Counselling
Institution of OriginUniversity of Southern Queensland
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Beccaria, Gavin and Machin, M. Anthony. 2010. "Examining the validity of the problem solving inventory in Australia." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Establishing links between organizational climate, employee well-being and historical patient outcomes
Machin, T., Goh, H. E., Patrick, J. and Jury, C.. 2010. "Establishing links between organizational climate, employee well-being and historical patient outcomes." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Improving employee engagement, well-being and performance: new tools, interventions, and solutions
Machin, M. Anthony and Fogarty, Gerard J.. 2010. "Improving employee engagement, well-being and performance: new tools, interventions, and solutions." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Identifying gender differences in the independent effects of personality and psychological well-being on two broad affect components of subjective well-being
Burns, R. A. and Machin, M. A.. 2010. "Identifying gender differences in the independent effects of personality and psychological well-being on two broad affect components of subjective well-being." Personality and Individual Differences. 48 (1), pp. 22-27. https://doi.org/10.1016/j.paid.2009.08.007
Predicting job satisfaction and depression at work: how important are work-related factors?
Machin, M. Anthony. 2009. "Predicting job satisfaction and depression at work: how important are work-related factors?" Voudouris, Nicholas and Mrowinski, Vicky (ed.) 44th Australian Psychological Society Annual Conference 2009. Darwin, Australia 30 Sep - 04 Oct 2009 Melbourne, Australia.
The importance of psychological well-being in organisational settings: moving beyond the pleasure principle
Burns, Richard A. and Machin, M. Anthony. 2009. "The importance of psychological well-being in organisational settings: moving beyond the pleasure principle." Voudouris, Nicholas and Mrowinski, Vicky (ed.) 44th Australian Psychological Society Annual Conference 2009. Darwin, Australia 30 Sep - 04 Oct 2009 Melbourne, Australia.
Social problem-solving skills and mental health: a comparison of undergraduate cohorts
Beccaria, Gavin, Lee, Edna and Machin, M. Anthony. 2009. "Social problem-solving skills and mental health: a comparison of undergraduate cohorts." Voudouris, Nicholas and Mrowinski, Vicky (ed.) 44th Australian Psychological Society Annual Conference 2009. Darwin, Australia 30 Sep - 04 Oct 2009 Melbourne, Australia.
Some implications of the psychological experience of unemployment
Hoare, P. Nancey and Machin, M. Anthony. 2009. "Some implications of the psychological experience of unemployment." Australian Journal of Career Development. 18 (3), pp. 57-61.
Predicting employees' commitment to and support for organisational change
Machin, M. Anthony, Fogarty, Gerard J. and Bannon, Steven F.. 2009. "Predicting employees' commitment to and support for organisational change." Australian and New Zealand Journal of Organisational Psychology. 2 (1), pp. 10-18. https://doi.org/10.1375/ajop.2.1.10
Relationships between young drivers' personality characteristics, risk perceptions, and driving behaviour
Machin, M. Anthony and Sankey, Kim S.. 2008. "Relationships between young drivers' personality characteristics, risk perceptions, and driving behaviour." Accident Analysis and Prevention. 40 (2), pp. 541-547. https://doi.org/10.1016/j.aap.2007.08.010
The role of workload and driver coping styles in predicting bus drivers' need for recovery, positive and negative affect, and physical symptoms
Machin, M. Anthony and Hoare, P. Nancey. 2008. "The role of workload and driver coping styles in predicting bus drivers' need for recovery, positive and negative affect, and physical symptoms." Anxiety, Stress and Coping. 21 (4), pp. 359-375. https://doi.org/10.1080/10615800701766049
Personal effectiveness training for unemployed people: where to now?
Creed, Peter A., Machin, M. Anthony and Nicholls, Pat. 1998. "Personal effectiveness training for unemployed people: where to now?" Australian Journal of Career Development. 7 (1), pp. 30-34.
Investigating the structural validity of Ryff's psychological well-being scales across two samples
Burns, Richard A. and Machin, M. Anthony. 2009. "Investigating the structural validity of Ryff's psychological well-being scales across two samples." Social Indicators Research: an international and interdisciplinary journal for quality-of-life measurement. 93 (2), pp. 359-375. https://doi.org/10.1007/s11205-008-9329-1
The impact of informal social support on individual morale, distress, and satisfaction
Beccaria, Gavin and Machin, M. Anthony. 2007. "The impact of informal social support on individual morale, distress, and satisfaction." Moore, Kate (ed.) 42nd Australian Psychological Society Annual Conference 2007. Brisbane, Australia 25 - 29 Sep 2007 Melbourne, Australia.
Predicting absenteeism and turnover intentions in the health professions
Albion, Majella J., Fogarty, Gerard J., Machin, M. Anthony and Patrick, Jeff. 2008. "Predicting absenteeism and turnover intentions in the health professions." Australian Health Review. 32 (2), pp. 271-281. https://doi.org/10.1071/AH080271
Re-evaluating our conception of well-being in an organisational setting
Burns, Richard A. and Machin, M. Anthony. 2007. "Re-evaluating our conception of well-being in an organisational setting." Dollard, Maureen, Winefield, Tony, Tuckey, M. and Winwood, P. (ed.) IOP 2007: Better Work. Better Organisations. Better World. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Attributes of immediate supervisor in promoting trust with employees in a public sector organisation
Goh, Hong Eng, Machin, M. Anthony and Patrick, Jeff. 2007. "Attributes of immediate supervisor in promoting trust with employees in a public sector organisation." Dollard, M., Winefield, T., Tuckey, M. and Winwood, P. (ed.) 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Testing a model of the predictors of change success
Machin, M. Anthony and Albion, Majella J.. 2007. "Testing a model of the predictors of change success." Dollard, M., Winefield, T., Tuckey, M. and Winwood, P. (ed.) 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Understanding the process of transfer of training in the workplace
Machin, M. Anthony. 1999. Understanding the process of transfer of training in the workplace. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Improving mental health status and coping abilities for long-term unemployed youth using cognitive-behaviour therapy based training interventions
Creed, Peter A., Machin, Michael Anthony and Hicks, Richard E.. 1999. "Improving mental health status and coping abilities for long-term unemployed youth using cognitive-behaviour therapy based training interventions." Journal of Organizational Behavior. 20 (6), pp. 963-978. https://doi.org/10.1002/(SICI)1099-1379(199911)20:6<963::AID-JOB916>3.0.CO;2-D
Behavioural plasticity and mental health outcomes for long-term unemployed attending occupational training programmes
Creed, P. A., Hicks, R. E. and Machin, M. A.. 1998. "Behavioural plasticity and mental health outcomes for long-term unemployed attending occupational training programmes." Journal of Occupational and Organizational Psychology. 71 (2), pp. 171-191.
The effects of self-efficacy, motivation to transfer, and situational constraints on transfer intentions and transfer of training
Machin, Michael A. and Fogarty, Gerard J.. 1997. "The effects of self-efficacy, motivation to transfer, and situational constraints on transfer intentions and transfer of training." Performance Improvement Quarterly. 10 (2), pp. 98-115.
Examining a non-prescriptive approach to fatigue management in coach drivers
Machin, M. A.. 2003. "Examining a non-prescriptive approach to fatigue management in coach drivers." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
Introducing the latent and manifest benefits of employment (LAMB) scale
Muller, J. J., Creed, P. A., Waters, L. and Machin, M. A.. 2003. "Introducing the latent and manifest benefits of employment (LAMB) scale." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne,Australia.
Predicting health outcomes and safety behaviour in taxi drivers
Machin, M. A. and De Souza, J. M. D.. 2003. "Predicting health outcomes and safety behaviour in taxi drivers." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
The influence of psychological factors on pre-employment activities in the unemployed
Hoare, P. N. and Machin, M. A.. 2003. "The influence of psychological factors on pre-employment activities in the unemployed." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
Developing a performance model for express coach drivers as a basis for selection
Kellett, S. M. and Machin, M. A.. 1999. "Developing a performance model for express coach drivers as a basis for selection." Crassini, B. (ed.) 3rd Australian Industrial and Organisational Psychology Conference 1999. Brisbane, Australia 26 - 27 Jun 1999 Melbourne, Australia.
The influence of transfer climate and transfer enhancement activities on the implementation of aviation team training
Machin, M. A. and Fogarty, G. J.. 1999. "The influence of transfer climate and transfer enhancement activities on the implementation of aviation team training." Crassini, B. (ed.) 3rd Australian Industrial and Organisational Psychology Conference 1999. Brisbane, Australia 26 - 27 Jun 1999 Melbourne, Australia.
Multidimensional properties of the access to categories of experience scale
Creed, Peter A. and Machin, M. Anthony. 2003. "Multidimensional properties of the access to categories of experience scale." European Journal of Psychological Assessment. 19 (2), pp. 85-91. https://doi.org/10.1027//1015-5759.19.2.85
Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables
Fogarty, Gerard J., Machin, M. Anthony, Albion, Majella J., Sutherland, Lynette F., Lalor, Gabrielle I. and Revitt, Susan. 1999. "Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables." Journal of Vocational Behavior. 54 (3), pp. 429-452. https://doi.org/10.1006/jvbe.1998.1670
Predicting performance on a situational judgement test: the role of communication skills, listening skills, and expertise
Strahan, Jeanne, Fogarty, Gerard J. and Machin, M. Anthony. 2005. "Predicting performance on a situational judgement test: the role of communication skills, listening skills, and expertise." Katsikitis, Mary (ed.) 40th Australian Psychological Society Annual Conference 2005. Melbourne, Australia 28 Sep - 02 Oct 2005 Melbourne, Australia.
The development and preliminary testing of a scale to measure the latent and manifest benefits of employment
Muller, Juanita J., Creed, Peter A., Waters, Lea E. and Machin, M. Anthony. 2005. "The development and preliminary testing of a scale to measure the latent and manifest benefits of employment." European Journal of Psychological Assessment. 21 (3), pp. 191-198. https://doi.org/10.1027/1015-5759.21.3.191
The relationship of work support and work demands to individual outcomes and absenteeism of rural nurses
Machin, M. Anthony, Fogarty, Gerard J. and Albion, Majella J.. 2004. "The relationship of work support and work demands to individual outcomes and absenteeism of rural nurses." 36th Australian Psychological Society Annual Conference. Adelaide, Australia 21 - 24 Sep 2001
Assessing the antecedents of transfer intentions in a training context
Machin, M. Anthony and Fogarty, Gerard J.. 2004. "Assessing the antecedents of transfer intentions in a training context." International Journal of Training and Development. 8 (3), pp. 222-236.
Predicting health outcomes and safety behaviour in taxi drivers
Machin, M. Anthony and De Souza, Jillian M. D.. 2004. "Predicting health outcomes and safety behaviour in taxi drivers." Transportation Research Part F: Traffic Psychology and Behaviour. 7 (4-5), pp. 257-270. https://doi.org/10.1016/j.trf.2004.09.004
Maintaining well-being during unemployment: the role of the latent benefits of employment
Hoare, P. Nancey and Machin, M. Anthony. 2006. "Maintaining well-being during unemployment: the role of the latent benefits of employment." Australian Journal of Career Development. 15 (1), pp. 19-27.
Predictors of coach drivers' safety behaviour and health status
Machin, M. Anthony. 2005. "Predictors of coach drivers' safety behaviour and health status." Dorn, Lisa (ed.) 2nd International Conference in Driver Behaviour and Training. Edinburgh, Scotland 15 - 17 Nov 2005 Aldershot, United Kingdom.
Self-esteem, affectivity, and deprivation: predictors of well-being in the unemployed
Hoare, Patricia Nancey and Machin, M. Anthony. 2004. "Self-esteem, affectivity, and deprivation: predictors of well-being in the unemployed." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Predictors of motivation to learn when training is mandatory
Machin, M. Anthony and Treloar, Cherylee A.. 2004. "Predictors of motivation to learn when training is mandatory." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Australian public sector employees' commitment to organisational change
Machin, M. Anthony and Bannon, Steven F.. 2005. "Australian public sector employees' commitment to organisational change." Katsikitis, Mary (ed.) 40th Australian Psychological Society Annual Conference 2005. Melbourne, Australia 28 Sep - 02 Oct 2005 Melbourne, Australia.
Benchmarking occupational stressors and strain levels for rural nurses and other health sector workers
Albion, Majella J., Fogarty, Gerard J. and Machin, M. Anthony. 2005. "Benchmarking occupational stressors and strain levels for rural nurses and other health sector workers." Journal of Nursing Management. 13 (5), pp. 411-418. https://doi.org/10.1111/j.1365-2834.2005.00538.x