Establishing links between organizational climate, employee well-being and historical patient outcomes

Paper

Machin, T., Goh, H. E., Patrick, J. and Jury, C.. 2010. "Establishing links between organizational climate, employee well-being and historical patient outcomes." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Paper/Presentation Title

Establishing links between organizational climate, employee well-being and historical patient outcomes

Presentation TypePaper
AuthorsMachin, T. (Author), Goh, H. E. (Author), Patrick, J. (Author) and Jury, C. (Author)
EditorsMrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas
Journal or Proceedings TitleProceedings of the 27th International Congress of Applied Psychology (ICAP 2010)
Number of Pages2
Year2010
Place of PublicationMelbourne, Australia
ISBN9780909881467
Web Address (URL) of Paperhttp://www.icap2010.com
Conference/Event27th International Congress of Applied Psychology (ICAP 2010)
Event Details
27th International Congress of Applied Psychology (ICAP 2010)
Event Date
11 to end of 16 Jul 2010
Event Location
Melbourne, Australia
Abstract

This research undertaken in collaboration with Queensland Health analysed the links between dimensions of workplace climate/employee well-being contained in a number of
Queensland Health databases, including the Patient Satisfaction Survey, the Clinical Incident database, the compliments and complaints database, the Variable Life Adjusted Display (VLAD) Database and the Better Workplaces
Staff Opinion Survey database. Queensland Health sought to identify in what ways workplace climate is related to patient outcomes using existing datasets collected within the Queensland Health Centre for Healthcare Improvement. The process of establishing links involved matching aggregated data for specific facilities (where possible), or failing that, larger facilities (e.g. Hospital), or the Health Service District. Once the datasets had been matched on location or facility, correlations were calculated between the aggregated scores. The results demonstrated links between the data sets. These links showed that a better workplace climate is associated with greater reported numbers of clinical incidents, especially “no harm” clinical incidents. There was also a link between workplace climate and patient compliments/complaints which show that unsolicited compliments received from patients and their families are clearly related to a number of positive aspects of workplace climate (workplace morale, role clarity, and appraisal and recognition) and individual
morale. The results linking workplace climate and patient satisfaction showed that there is a strong positive relationship between overall patient satisfaction and role clarity, and a negative relationship between overall patient satisfaction and both workplace distress and
excessive work demands. While these results relate to historical data and therefore should not be construed to reflect the current state of operation within Queensland Health, they are still indicative of some very important
relationships. This is the first study to demonstrate that more positive clinical management practices, better perceptions of the workplace climate and better employee
well-being are a reflection of a better incident reporting and learning culture in a health care organization, ultimately resulting in improved patient outcomes.

Keywordsclimate; well-being; Queensland Health; job demands; patient outcomes
ANZSRC Field of Research 2020520104. Industrial and organisational psychology (incl. human factors)
420306. Health care administration
520399. Clinical and health psychology not elsewhere classified
Public Notes

Only abstracts published in conference proceedings, as supplied here.

Byline AffiliationsDepartment of Psychology
Department of Health, Queensland
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Machin, M. Anthony. 2010. "Examining the validity of driver prototypes using driving-specific measures of personality and coping." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
A structural model linking commitment to organizational change and change success
Machin, M. Anthony and Fogarty, Gerard J.. 2010. "A structural model linking commitment to organizational change and change success." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
The impact of ageing on capacity for and decisions about driving
Machin, M. Anthony and Dorn, Lisa. 2010. "The impact of ageing on capacity for and decisions about driving." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Examining the validity of the problem solving inventory in Australia
Beccaria, Gavin and Machin, M. Anthony. 2010. "Examining the validity of the problem solving inventory in Australia." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Improving employee engagement, well-being and performance: new tools, interventions, and solutions
Machin, M. Anthony and Fogarty, Gerard J.. 2010. "Improving employee engagement, well-being and performance: new tools, interventions, and solutions." Mrowinski, Vicky, Kyrios, Michael and Voudouris, Nicholas (ed.) 27th International Congress of Applied Psychology (ICAP 2010). Melbourne, Australia 11 - 16 Jul 2010 Melbourne, Australia.
Identifying gender differences in the independent effects of personality and psychological well-being on two broad affect components of subjective well-being
Burns, R. A. and Machin, M. A.. 2010. "Identifying gender differences in the independent effects of personality and psychological well-being on two broad affect components of subjective well-being." Personality and Individual Differences. 48 (1), pp. 22-27. https://doi.org/10.1016/j.paid.2009.08.007
Predicting job satisfaction and depression at work: how important are work-related factors?
Machin, M. Anthony. 2009. "Predicting job satisfaction and depression at work: how important are work-related factors?" Voudouris, Nicholas and Mrowinski, Vicky (ed.) 44th Australian Psychological Society Annual Conference 2009. Darwin, Australia 30 Sep - 04 Oct 2009 Melbourne, Australia.
The importance of psychological well-being in organisational settings: moving beyond the pleasure principle
Burns, Richard A. and Machin, M. Anthony. 2009. "The importance of psychological well-being in organisational settings: moving beyond the pleasure principle." Voudouris, Nicholas and Mrowinski, Vicky (ed.) 44th Australian Psychological Society Annual Conference 2009. Darwin, Australia 30 Sep - 04 Oct 2009 Melbourne, Australia.
Social problem-solving skills and mental health: a comparison of undergraduate cohorts
Beccaria, Gavin, Lee, Edna and Machin, M. Anthony. 2009. "Social problem-solving skills and mental health: a comparison of undergraduate cohorts." Voudouris, Nicholas and Mrowinski, Vicky (ed.) 44th Australian Psychological Society Annual Conference 2009. Darwin, Australia 30 Sep - 04 Oct 2009 Melbourne, Australia.
Some implications of the psychological experience of unemployment
Hoare, P. Nancey and Machin, M. Anthony. 2009. "Some implications of the psychological experience of unemployment." Australian Journal of Career Development. 18 (3), pp. 57-61.
Predicting employees' commitment to and support for organisational change
Machin, M. Anthony, Fogarty, Gerard J. and Bannon, Steven F.. 2009. "Predicting employees' commitment to and support for organisational change." Australian and New Zealand Journal of Organisational Psychology. 2 (1), pp. 10-18. https://doi.org/10.1375/ajop.2.1.10
Are 'magnet' principles relevant in an Australian setting?
Hannigan, Delphine J. and Patrick, Jeff. 2009. "Are 'magnet' principles relevant in an Australian setting?" Langford, Peter H., Reynolds, Nicholas J. and Kehoe, James E. (ed.) 8th Industrial and Organisational Psychology Conference (IOP 2009): Meeting the Future: Promoting Sustainable Organisational Growth. Sydney, Australia 25 - 28 Jun 2009 Melbourne, Australia.
Relationships between young drivers' personality characteristics, risk perceptions, and driving behaviour
Machin, M. Anthony and Sankey, Kim S.. 2008. "Relationships between young drivers' personality characteristics, risk perceptions, and driving behaviour." Accident Analysis and Prevention. 40 (2), pp. 541-547. https://doi.org/10.1016/j.aap.2007.08.010
The role of workload and driver coping styles in predicting bus drivers' need for recovery, positive and negative affect, and physical symptoms
Machin, M. Anthony and Hoare, P. Nancey. 2008. "The role of workload and driver coping styles in predicting bus drivers' need for recovery, positive and negative affect, and physical symptoms." Anxiety, Stress and Coping. 21 (4), pp. 359-375. https://doi.org/10.1080/10615800701766049
Personal effectiveness training for unemployed people: where to now?
Creed, Peter A., Machin, M. Anthony and Nicholls, Pat. 1998. "Personal effectiveness training for unemployed people: where to now?" Australian Journal of Career Development. 7 (1), pp. 30-34.
Investigating the structural validity of Ryff's psychological well-being scales across two samples
Burns, Richard A. and Machin, M. Anthony. 2009. "Investigating the structural validity of Ryff's psychological well-being scales across two samples." Social Indicators Research: an international and interdisciplinary journal for quality-of-life measurement. 93 (2), pp. 359-375. https://doi.org/10.1007/s11205-008-9329-1
The impact of informal social support on individual morale, distress, and satisfaction
Beccaria, Gavin and Machin, M. Anthony. 2007. "The impact of informal social support on individual morale, distress, and satisfaction." Moore, Kate (ed.) 42nd Australian Psychological Society Annual Conference 2007. Brisbane, Australia 25 - 29 Sep 2007 Melbourne, Australia.
Re-evaluating our conception of well-being in an organisational setting
Burns, Richard A. and Machin, M. Anthony. 2007. "Re-evaluating our conception of well-being in an organisational setting." Dollard, Maureen, Winefield, Tony, Tuckey, M. and Winwood, P. (ed.) IOP 2007: Better Work. Better Organisations. Better World. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Attributes of immediate supervisor in promoting trust with employees in a public sector organisation
Goh, Hong Eng, Machin, M. Anthony and Patrick, Jeff. 2007. "Attributes of immediate supervisor in promoting trust with employees in a public sector organisation." Dollard, M., Winefield, T., Tuckey, M. and Winwood, P. (ed.) 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Testing a model of the predictors of change success
Machin, M. Anthony and Albion, Majella J.. 2007. "Testing a model of the predictors of change success." Dollard, M., Winefield, T., Tuckey, M. and Winwood, P. (ed.) 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Understanding the process of transfer of training in the workplace
Machin, M. Anthony. 1999. Understanding the process of transfer of training in the workplace. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Rural adolescents experiencing an urban transition
Bramston, Paul and Patrick, Jeff. 2007. "Rural adolescents experiencing an urban transition." Australian Journal of Rural Health. 15 (4), pp. 247-251. https://doi.org/10.1111/j.1440-1584.2007.00897.x
An empirical evaluation of teacher effectiveness: the emergence of three critical factors
Patrick, Jeff and Smart, Roslyn. 1998. "An empirical evaluation of teacher effectiveness: the emergence of three critical factors." Assessment and Evaluation in Higher Education. 23 (2), pp. 165-178. https://doi.org/10.1080/0260293980230205
Distinguishing between healthy and unhealthy eating behaviour: a personality trait perspective
Mullen, Kathryn and Patrick, Jeff. 2007. "Distinguishing between healthy and unhealthy eating behaviour: a personality trait perspective." Moore, Kate (ed.) 42nd Australian Psychological Society Annual Conference 2007. Brisbane, Australia 25 - 29 Sep 2007 Melbourne, Australia.
Improving mental health status and coping abilities for long-term unemployed youth using cognitive-behaviour therapy based training interventions
Creed, Peter A., Machin, Michael Anthony and Hicks, Richard E.. 1999. "Improving mental health status and coping abilities for long-term unemployed youth using cognitive-behaviour therapy based training interventions." Journal of Organizational Behavior. 20 (6), pp. 963-978. https://doi.org/10.1002/(SICI)1099-1379(199911)20:6<963::AID-JOB916>3.0.CO;2-D
Behavioural plasticity and mental health outcomes for long-term unemployed attending occupational training programmes
Creed, P. A., Hicks, R. E. and Machin, M. A.. 1998. "Behavioural plasticity and mental health outcomes for long-term unemployed attending occupational training programmes." Journal of Occupational and Organizational Psychology. 71 (2), pp. 171-191.
Examining a non-prescriptive approach to fatigue management in coach drivers
Machin, M. A.. 2003. "Examining a non-prescriptive approach to fatigue management in coach drivers." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
Introducing the latent and manifest benefits of employment (LAMB) scale
Muller, J. J., Creed, P. A., Waters, L. and Machin, M. A.. 2003. "Introducing the latent and manifest benefits of employment (LAMB) scale." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne,Australia.
Predicting health outcomes and safety behaviour in taxi drivers
Machin, M. A. and De Souza, J. M. D.. 2003. "Predicting health outcomes and safety behaviour in taxi drivers." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
The influence of psychological factors on pre-employment activities in the unemployed
Hoare, P. N. and Machin, M. A.. 2003. "The influence of psychological factors on pre-employment activities in the unemployed." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
Developing a performance model for express coach drivers as a basis for selection
Kellett, S. M. and Machin, M. A.. 1999. "Developing a performance model for express coach drivers as a basis for selection." Crassini, B. (ed.) 3rd Australian Industrial and Organisational Psychology Conference 1999. Brisbane, Australia 26 - 27 Jun 1999 Melbourne, Australia.
The influence of transfer climate and transfer enhancement activities on the implementation of aviation team training
Machin, M. A. and Fogarty, G. J.. 1999. "The influence of transfer climate and transfer enhancement activities on the implementation of aviation team training." Crassini, B. (ed.) 3rd Australian Industrial and Organisational Psychology Conference 1999. Brisbane, Australia 26 - 27 Jun 1999 Melbourne, Australia.
An insight into adolescent transition from rural to urban centres
Patrick, Jeff, Bramston, Paul and Wakefield, Amanda. 2004. "An insight into adolescent transition from rural to urban centres." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Challenging physiognomy: questioning the idea that facial characteristics are indicative of personality
Wang, Yi Lin and Patrick, Jeff. 2006. "Challenging physiognomy: questioning the idea that facial characteristics are indicative of personality." Katsikitis, Mary (ed.) Psychology Bridging the Tasman: Science, Culture and Practice 2006. Auckland, New Zealand 26 - 30 Sep 2006 Melbourne, Australia.
The impact of cultural similarity and level of acquaintance on personality
Gill, Davinder and Patrick, Jeff. 2006. "The impact of cultural similarity and level of acquaintance on personality." Katsikitis, Mary (ed.) Psychology Bridging the Tasman: Science, Culture and Practice 2006. Auckland, New Zealand 26 - 30 Sep 2006 Melbourne, Australia.
Multidimensional properties of the access to categories of experience scale
Creed, Peter A. and Machin, M. Anthony. 2003. "Multidimensional properties of the access to categories of experience scale." European Journal of Psychological Assessment. 19 (2), pp. 85-91. https://doi.org/10.1027//1015-5759.19.2.85
A new structural summary of the MMPI-2 for evaluating personal injury claimants
Goh, Hong Eng. 2006. A new structural summary of the MMPI-2 for evaluating personal injury claimants. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables
Fogarty, Gerard J., Machin, M. Anthony, Albion, Majella J., Sutherland, Lynette F., Lalor, Gabrielle I. and Revitt, Susan. 1999. "Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables." Journal of Vocational Behavior. 54 (3), pp. 429-452. https://doi.org/10.1006/jvbe.1998.1670
The development and preliminary testing of a scale to measure the latent and manifest benefits of employment
Muller, Juanita J., Creed, Peter A., Waters, Lea E. and Machin, M. Anthony. 2005. "The development and preliminary testing of a scale to measure the latent and manifest benefits of employment." European Journal of Psychological Assessment. 21 (3), pp. 191-198. https://doi.org/10.1027/1015-5759.21.3.191
The relationship of work support and work demands to individual outcomes and absenteeism of rural nurses
Machin, M. Anthony, Fogarty, Gerard J. and Albion, Majella J.. 2004. "The relationship of work support and work demands to individual outcomes and absenteeism of rural nurses." 36th Australian Psychological Society Annual Conference. Adelaide, Australia 21 - 24 Sep 2001
Predicting health outcomes and safety behaviour in taxi drivers
Machin, M. Anthony and De Souza, Jillian M. D.. 2004. "Predicting health outcomes and safety behaviour in taxi drivers." Transportation Research Part F: Traffic Psychology and Behaviour. 7 (4-5), pp. 257-270. https://doi.org/10.1016/j.trf.2004.09.004
Maintaining well-being during unemployment: the role of the latent benefits of employment
Hoare, P. Nancey and Machin, M. Anthony. 2006. "Maintaining well-being during unemployment: the role of the latent benefits of employment." Australian Journal of Career Development. 15 (1), pp. 19-27.
Predictors of coach drivers' safety behaviour and health status
Machin, M. Anthony. 2005. "Predictors of coach drivers' safety behaviour and health status." Dorn, Lisa (ed.) 2nd International Conference in Driver Behaviour and Training. Edinburgh, Scotland 15 - 17 Nov 2005 Aldershot, United Kingdom.
Self-esteem, affectivity, and deprivation: predictors of well-being in the unemployed
Hoare, Patricia Nancey and Machin, M. Anthony. 2004. "Self-esteem, affectivity, and deprivation: predictors of well-being in the unemployed." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Predictors of motivation to learn when training is mandatory
Machin, M. Anthony and Treloar, Cherylee A.. 2004. "Predictors of motivation to learn when training is mandatory." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Australian public sector employees' commitment to organisational change
Machin, M. Anthony and Bannon, Steven F.. 2005. "Australian public sector employees' commitment to organisational change." Katsikitis, Mary (ed.) 40th Australian Psychological Society Annual Conference 2005. Melbourne, Australia 28 Sep - 02 Oct 2005 Melbourne, Australia.
Benchmarking occupational stressors and strain levels for rural nurses and other health sector workers
Albion, Majella J., Fogarty, Gerard J. and Machin, M. Anthony. 2005. "Benchmarking occupational stressors and strain levels for rural nurses and other health sector workers." Journal of Nursing Management. 13 (5), pp. 411-418. https://doi.org/10.1111/j.1365-2834.2005.00538.x