Exploring the utility of comments from employee opinion surveys in developing organisation-specific questionnaires
Poster
Paper/Presentation Title | Exploring the utility of comments from employee opinion surveys in developing organisation-specific questionnaires |
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Presentation Type | Poster |
Authors | Goh, Hong Eng (Author), Olliver, Sue (Author) and Silvonen, Sari (Author) |
Editors | Byrne, Don |
Journal or Proceedings Title | Proceedings of the 46th Australian Psychological Society Annual Conference |
ERA Conference ID | 50300 |
Number of Pages | 2 |
Year | 2011 |
Place of Publication | Melbourne, Australia |
ISBN | 9780909881436 |
Web Address (URL) of Paper | http://www.psychology.org.au/Assets/Files/Combined-Abstracts-of-2011-Australian-Psychology-Conferences.pdf |
Conference/Event | 46th Australian Psychological Society Annual Conference 2011 |
Australian Psychological Society (APS) Annual Conference | |
Event Details | 46th Australian Psychological Society Annual Conference 2011 Event Date 04 to end of 08 Oct 2011 Event Location Canberra, Australia |
Event Details | Australian Psychological Society (APS) Annual Conference APS Annual Conference |
Abstract | An employee opinion survey (EOS) is intended to provide employees with a safe space to express their views of the workplace and allows an upward communication to management. Hence, employees have expectations of positive change as a result of being surveyed. If this does not occur due to inadequate survey design leading to inadequate interpretation of results, employees are likely to judge that management has not listened, with consequences that are beyond discouragement from future participation in surveys. It may breed ambivalence or even mistrust in management. Inherent within a high quality EOS is its ability to provide organisational insights. The characteristics of high quality EOSs as identified by Cotton involve constructs which: (a) are relevant to issues of concern; (b) have strong reliability and validity; (c) are based on a recognised, evidence-based model; and (d) have good face validity. The challenge, therefore, is in developing surveys that incorporate all four characteristics. Survey participants are frequently asked to provide comments in a survey. The space given to participants for comments is a way of capturing neglected issues that employees feel strongly about. Comments are |
Keywords | employee surveys; workplace issues; satisfaction; survey design; interpretation; management |
ANZSRC Field of Research 2020 | 520104. Industrial and organisational psychology (incl. human factors) |
520105. Psychological methodology, design and analysis | |
350503. Human resources management | |
Public Notes | This is a poster paper. The author/s will retain copyright of their abstract, in addition to the moral rights they are entitled to as author/s of the abstract. The Australian Psychological Society Ltd does not hold copies of any papers presented at conferences. A formal paper was not produced for publication in the conference proceedings as the APS conference organisers decided not to offer this in 2011. |
Byline Affiliations | Department of Psychology |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q150z/exploring-the-utility-of-comments-from-employee-opinion-surveys-in-developing-organisation-specific-questionnaires
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