Attributes of immediate supervisor in promoting trust with employees in a public sector organisation

Paper

Goh, Hong Eng, Machin, M. Anthony and Patrick, Jeff. 2007. "Attributes of immediate supervisor in promoting trust with employees in a public sector organisation." Dollard, M., Winefield, T., Tuckey, M. and Winwood, P. (ed.) 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Paper/Presentation Title

Attributes of immediate supervisor in promoting trust with employees in a public sector organisation

Presentation TypePaper
AuthorsGoh, Hong Eng (Author), Machin, M. Anthony (Author) and Patrick, Jeff (Author)
EditorsDollard, M., Winefield, T., Tuckey, M. and Winwood, P.
Journal or Proceedings TitleProceedings of the 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology: Better Work. Better Organisations. Better World
Number of Pages4
Year2007
Place of PublicationMelbourne, Australia
Web Address (URL) of Paperhttp://www.iopconference.com.au/
Conference/Event7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology
Event Details
7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology
Event Date
28 Jun 2007 to end of 01 Jul 2007
Event Location
Adelaide, Australia
Abstract

[Abstract]: In the web of human relationships, trust is one of the interconnecting links that sustains ongoing interactions between individuals. In a public sector organisation where the organisational structure is multi-layered, it is a sine qua non that immediate supervisors promote trust with employees. In this study, attributes of leaders with the closest proximity to employees are investigated. Eleven items from a previous survey and one from Lines, Selart, Espendal, and Johansen (2005) were included. Parallel analysis indicated that only one component should be extracted by principal component analysis. Internal consistency estimated by Cronbach alpha indicated that two of the items could be deleted. The removal of one other item as it qualitatively describes an interpersonal dynamic between the immediate supervisor and the employee rather than an attribute of the immediate supervisor did not reduce the alpha. The final scale comprised of nine attributes. Results from a posthoc discrimination analysis with “My supervisor and I trust each other” as the criterion item suggested that four attributes would contribute to promoting trust with employees. They were: “provides truthful and honest information”; “provides clear and constructive feedback”; “treats employees with care and respect”; and “asks for my opinion before making decisions that affect my work”.

Keywordstrust, supervisor, public sector
ANZSRC Field of Research 2020520104. Industrial and organisational psychology (incl. human factors)
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Byline AffiliationsDepartment of Psychology
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Machin, M. Anthony and Hoare, P. Nancey. 2008. "The role of workload and driver coping styles in predicting bus drivers' need for recovery, positive and negative affect, and physical symptoms." Anxiety, Stress and Coping. 21 (4), pp. 359-375. https://doi.org/10.1080/10615800701766049
Personal effectiveness training for unemployed people: where to now?
Creed, Peter A., Machin, M. Anthony and Nicholls, Pat. 1998. "Personal effectiveness training for unemployed people: where to now?" Australian Journal of Career Development. 7 (1), pp. 30-34.
Investigating the structural validity of Ryff's psychological well-being scales across two samples
Burns, Richard A. and Machin, M. Anthony. 2009. "Investigating the structural validity of Ryff's psychological well-being scales across two samples." Social Indicators Research: an international and interdisciplinary journal for quality-of-life measurement. 93 (2), pp. 359-375. https://doi.org/10.1007/s11205-008-9329-1
The impact of informal social support on individual morale, distress, and satisfaction
Beccaria, Gavin and Machin, M. Anthony. 2007. "The impact of informal social support on individual morale, distress, and satisfaction." Moore, Kate (ed.) 42nd Australian Psychological Society Annual Conference 2007. Brisbane, Australia 25 - 29 Sep 2007 Melbourne, Australia.
Predicting absenteeism and turnover intentions in the health professions
Albion, Majella J., Fogarty, Gerard J., Machin, M. Anthony and Patrick, Jeff. 2008. "Predicting absenteeism and turnover intentions in the health professions." Australian Health Review. 32 (2), pp. 271-281. https://doi.org/10.1071/AH080271
Re-evaluating our conception of well-being in an organisational setting
Burns, Richard A. and Machin, M. Anthony. 2007. "Re-evaluating our conception of well-being in an organisational setting." Dollard, Maureen, Winefield, Tony, Tuckey, M. and Winwood, P. (ed.) IOP 2007: Better Work. Better Organisations. Better World. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Testing a model of the predictors of change success
Machin, M. Anthony and Albion, Majella J.. 2007. "Testing a model of the predictors of change success." Dollard, M., Winefield, T., Tuckey, M. and Winwood, P. (ed.) 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Understanding the process of transfer of training in the workplace
Machin, M. Anthony. 1999. Understanding the process of transfer of training in the workplace. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Rural adolescents experiencing an urban transition
Bramston, Paul and Patrick, Jeff. 2007. "Rural adolescents experiencing an urban transition." Australian Journal of Rural Health. 15 (4), pp. 247-251. https://doi.org/10.1111/j.1440-1584.2007.00897.x
An empirical evaluation of teacher effectiveness: the emergence of three critical factors
Patrick, Jeff and Smart, Roslyn. 1998. "An empirical evaluation of teacher effectiveness: the emergence of three critical factors." Assessment and Evaluation in Higher Education. 23 (2), pp. 165-178. https://doi.org/10.1080/0260293980230205
Distinguishing between healthy and unhealthy eating behaviour: a personality trait perspective
Mullen, Kathryn and Patrick, Jeff. 2007. "Distinguishing between healthy and unhealthy eating behaviour: a personality trait perspective." Moore, Kate (ed.) 42nd Australian Psychological Society Annual Conference 2007. Brisbane, Australia 25 - 29 Sep 2007 Melbourne, Australia.
Improving mental health status and coping abilities for long-term unemployed youth using cognitive-behaviour therapy based training interventions
Creed, Peter A., Machin, Michael Anthony and Hicks, Richard E.. 1999. "Improving mental health status and coping abilities for long-term unemployed youth using cognitive-behaviour therapy based training interventions." Journal of Organizational Behavior. 20 (6), pp. 963-978. https://doi.org/10.1002/(SICI)1099-1379(199911)20:6<963::AID-JOB916>3.0.CO;2-D
Behavioural plasticity and mental health outcomes for long-term unemployed attending occupational training programmes
Creed, P. A., Hicks, R. E. and Machin, M. A.. 1998. "Behavioural plasticity and mental health outcomes for long-term unemployed attending occupational training programmes." Journal of Occupational and Organizational Psychology. 71 (2), pp. 171-191.
The effects of self-efficacy, motivation to transfer, and situational constraints on transfer intentions and transfer of training
Machin, Michael A. and Fogarty, Gerard J.. 1997. "The effects of self-efficacy, motivation to transfer, and situational constraints on transfer intentions and transfer of training." Performance Improvement Quarterly. 10 (2), pp. 98-115.
Examining a non-prescriptive approach to fatigue management in coach drivers
Machin, M. A.. 2003. "Examining a non-prescriptive approach to fatigue management in coach drivers." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
Introducing the latent and manifest benefits of employment (LAMB) scale
Muller, J. J., Creed, P. A., Waters, L. and Machin, M. A.. 2003. "Introducing the latent and manifest benefits of employment (LAMB) scale." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne,Australia.
Predicting health outcomes and safety behaviour in taxi drivers
Machin, M. A. and De Souza, J. M. D.. 2003. "Predicting health outcomes and safety behaviour in taxi drivers." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
The influence of psychological factors on pre-employment activities in the unemployed
Hoare, P. N. and Machin, M. A.. 2003. "The influence of psychological factors on pre-employment activities in the unemployed." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
Developing a performance model for express coach drivers as a basis for selection
Kellett, S. M. and Machin, M. A.. 1999. "Developing a performance model for express coach drivers as a basis for selection." Crassini, B. (ed.) 3rd Australian Industrial and Organisational Psychology Conference 1999. Brisbane, Australia 26 - 27 Jun 1999 Melbourne, Australia.
The influence of transfer climate and transfer enhancement activities on the implementation of aviation team training
Machin, M. A. and Fogarty, G. J.. 1999. "The influence of transfer climate and transfer enhancement activities on the implementation of aviation team training." Crassini, B. (ed.) 3rd Australian Industrial and Organisational Psychology Conference 1999. Brisbane, Australia 26 - 27 Jun 1999 Melbourne, Australia.
An insight into adolescent transition from rural to urban centres
Patrick, Jeff, Bramston, Paul and Wakefield, Amanda. 2004. "An insight into adolescent transition from rural to urban centres." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Challenging physiognomy: questioning the idea that facial characteristics are indicative of personality
Wang, Yi Lin and Patrick, Jeff. 2006. "Challenging physiognomy: questioning the idea that facial characteristics are indicative of personality." Katsikitis, Mary (ed.) Psychology Bridging the Tasman: Science, Culture and Practice 2006. Auckland, New Zealand 26 - 30 Sep 2006 Melbourne, Australia.
The impact of cultural similarity and level of acquaintance on personality
Gill, Davinder and Patrick, Jeff. 2006. "The impact of cultural similarity and level of acquaintance on personality." Katsikitis, Mary (ed.) Psychology Bridging the Tasman: Science, Culture and Practice 2006. Auckland, New Zealand 26 - 30 Sep 2006 Melbourne, Australia.
Multidimensional properties of the access to categories of experience scale
Creed, Peter A. and Machin, M. Anthony. 2003. "Multidimensional properties of the access to categories of experience scale." European Journal of Psychological Assessment. 19 (2), pp. 85-91. https://doi.org/10.1027//1015-5759.19.2.85
A new structural summary of the MMPI-2 for evaluating personal injury claimants
Goh, Hong Eng. 2006. A new structural summary of the MMPI-2 for evaluating personal injury claimants. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables
Fogarty, Gerard J., Machin, M. Anthony, Albion, Majella J., Sutherland, Lynette F., Lalor, Gabrielle I. and Revitt, Susan. 1999. "Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables." Journal of Vocational Behavior. 54 (3), pp. 429-452. https://doi.org/10.1006/jvbe.1998.1670
Predicting performance on a situational judgement test: the role of communication skills, listening skills, and expertise
Strahan, Jeanne, Fogarty, Gerard J. and Machin, M. Anthony. 2005. "Predicting performance on a situational judgement test: the role of communication skills, listening skills, and expertise." Katsikitis, Mary (ed.) 40th Australian Psychological Society Annual Conference 2005. Melbourne, Australia 28 Sep - 02 Oct 2005 Melbourne, Australia.
The development and preliminary testing of a scale to measure the latent and manifest benefits of employment
Muller, Juanita J., Creed, Peter A., Waters, Lea E. and Machin, M. Anthony. 2005. "The development and preliminary testing of a scale to measure the latent and manifest benefits of employment." European Journal of Psychological Assessment. 21 (3), pp. 191-198. https://doi.org/10.1027/1015-5759.21.3.191
The relationship of work support and work demands to individual outcomes and absenteeism of rural nurses
Machin, M. Anthony, Fogarty, Gerard J. and Albion, Majella J.. 2004. "The relationship of work support and work demands to individual outcomes and absenteeism of rural nurses." 36th Australian Psychological Society Annual Conference. Adelaide, Australia 21 - 24 Sep 2001
Assessing the antecedents of transfer intentions in a training context
Machin, M. Anthony and Fogarty, Gerard J.. 2004. "Assessing the antecedents of transfer intentions in a training context." International Journal of Training and Development. 8 (3), pp. 222-236.
Predicting health outcomes and safety behaviour in taxi drivers
Machin, M. Anthony and De Souza, Jillian M. D.. 2004. "Predicting health outcomes and safety behaviour in taxi drivers." Transportation Research Part F: Traffic Psychology and Behaviour. 7 (4-5), pp. 257-270. https://doi.org/10.1016/j.trf.2004.09.004
Maintaining well-being during unemployment: the role of the latent benefits of employment
Hoare, P. Nancey and Machin, M. Anthony. 2006. "Maintaining well-being during unemployment: the role of the latent benefits of employment." Australian Journal of Career Development. 15 (1), pp. 19-27.
Predictors of coach drivers' safety behaviour and health status
Machin, M. Anthony. 2005. "Predictors of coach drivers' safety behaviour and health status." Dorn, Lisa (ed.) 2nd International Conference in Driver Behaviour and Training. Edinburgh, Scotland 15 - 17 Nov 2005 Aldershot, United Kingdom.
Self-esteem, affectivity, and deprivation: predictors of well-being in the unemployed
Hoare, Patricia Nancey and Machin, M. Anthony. 2004. "Self-esteem, affectivity, and deprivation: predictors of well-being in the unemployed." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Predictors of motivation to learn when training is mandatory
Machin, M. Anthony and Treloar, Cherylee A.. 2004. "Predictors of motivation to learn when training is mandatory." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Australian public sector employees' commitment to organisational change
Machin, M. Anthony and Bannon, Steven F.. 2005. "Australian public sector employees' commitment to organisational change." Katsikitis, Mary (ed.) 40th Australian Psychological Society Annual Conference 2005. Melbourne, Australia 28 Sep - 02 Oct 2005 Melbourne, Australia.
Benchmarking occupational stressors and strain levels for rural nurses and other health sector workers
Albion, Majella J., Fogarty, Gerard J. and Machin, M. Anthony. 2005. "Benchmarking occupational stressors and strain levels for rural nurses and other health sector workers." Journal of Nursing Management. 13 (5), pp. 411-418. https://doi.org/10.1111/j.1365-2834.2005.00538.x