Developing and implementing an action-oriented staff survey: Queensland Health and the 'Better Workplaces' initiative

Article

Jury, Ceri, Machin, M. Anthony, Phillips, Jan, Goh, Hong Eng, Olsen, Shaney P. and Patrick, Jeff. 2009. "Developing and implementing an action-oriented staff survey: Queensland Health and the 'Better Workplaces' initiative." Australian Health Review. 33 (3), pp. 365-370. https://doi.org/10.1071/AH090365
Article Title

Developing and implementing an action-oriented staff survey: Queensland Health and the 'Better Workplaces' initiative

ERA Journal ID13431
Article CategoryArticle
AuthorsJury, Ceri (Author), Machin, M. Anthony (Author), Phillips, Jan (Author), Goh, Hong Eng (Author), Olsen, Shaney P. (Author) and Patrick, Jeff (Author)
Journal TitleAustralian Health Review
Journal Citation33 (3), pp. 365-370
Number of Pages5
Year2009
PublisherCSIRO Publishing
Place of PublicationAustralia
ISSN0156-5788
1449-8944
Digital Object Identifier (DOI)https://doi.org/10.1071/AH090365
Web Address (URL)https://www.publish.csiro.au/ah/AH090365
Abstract

Queensland Health implemented the “Better Workplaces” staff opinion survey (the survey) in May 2006. The initiative stands as the largest single staff survey ever conducted in Queensland, and one of the largest in Australia. This case study outlines the process of this project, the outcomes to date and some of the pitfalls and successes along the way.

Logistically it involved 37 health service districts and 10 corporate areas spread across the state. The survey process incorporated four survey periods over two years. The aim of the survey was: to improve workplace culture at the local level and across the organisation as a whole. Workplace culture is defined by Cole as “The collection of unwritten rules, codes of behaviour and norms by which people operate, how we do things around here”. Queensland Health proposed to improve its workplace culture by listening to staff and developing and driving targeted action plans following the survey with each district and division to create a climate of trust, respect, and innovation among staff which will ultimately improve patient outcomes. “. . . The creation of a culture that is free of blame and encourages an open examination of error and failure is a key feature of services dedicated to quality improvement and to learning.”

Keywordsstaff surveys; Queensland Health; Better Workplaces initiative
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020520102. Educational psychology
520104. Industrial and organisational psychology (incl. human factors)
520399. Clinical and health psychology not elsewhere classified
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Byline AffiliationsDepartment of Health, Queensland
Department of Psychology
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Burns, Richard A. and Machin, M. Anthony. 2009. "Investigating the structural validity of Ryff's psychological well-being scales across two samples." Social Indicators Research: an international and interdisciplinary journal for quality-of-life measurement. 93 (2), pp. 359-375. https://doi.org/10.1007/s11205-008-9329-1
The impact of informal social support on individual morale, distress, and satisfaction
Beccaria, Gavin and Machin, M. Anthony. 2007. "The impact of informal social support on individual morale, distress, and satisfaction." Moore, Kate (ed.) 42nd Australian Psychological Society Annual Conference 2007. Brisbane, Australia 25 - 29 Sep 2007 Melbourne, Australia.
Predicting absenteeism and turnover intentions in the health professions
Albion, Majella J., Fogarty, Gerard J., Machin, M. Anthony and Patrick, Jeff. 2008. "Predicting absenteeism and turnover intentions in the health professions." Australian Health Review. 32 (2), pp. 271-281. https://doi.org/10.1071/AH080271
Re-evaluating our conception of well-being in an organisational setting
Burns, Richard A. and Machin, M. Anthony. 2007. "Re-evaluating our conception of well-being in an organisational setting." Dollard, Maureen, Winefield, Tony, Tuckey, M. and Winwood, P. (ed.) IOP 2007: Better Work. Better Organisations. Better World. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Attributes of immediate supervisor in promoting trust with employees in a public sector organisation
Goh, Hong Eng, Machin, M. Anthony and Patrick, Jeff. 2007. "Attributes of immediate supervisor in promoting trust with employees in a public sector organisation." Dollard, M., Winefield, T., Tuckey, M. and Winwood, P. (ed.) 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Testing a model of the predictors of change success
Machin, M. Anthony and Albion, Majella J.. 2007. "Testing a model of the predictors of change success." Dollard, M., Winefield, T., Tuckey, M. and Winwood, P. (ed.) 7th Industrial & Organisational Psychology Conference and 1st Asia Pacific Congress on Work and Organisational Psychology. Adelaide, Australia 28 Jun - 01 Jul 2007 Melbourne, Australia.
Understanding the process of transfer of training in the workplace
Machin, M. Anthony. 1999. Understanding the process of transfer of training in the workplace. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Rural adolescents experiencing an urban transition
Bramston, Paul and Patrick, Jeff. 2007. "Rural adolescents experiencing an urban transition." Australian Journal of Rural Health. 15 (4), pp. 247-251. https://doi.org/10.1111/j.1440-1584.2007.00897.x
An empirical evaluation of teacher effectiveness: the emergence of three critical factors
Patrick, Jeff and Smart, Roslyn. 1998. "An empirical evaluation of teacher effectiveness: the emergence of three critical factors." Assessment and Evaluation in Higher Education. 23 (2), pp. 165-178. https://doi.org/10.1080/0260293980230205
Distinguishing between healthy and unhealthy eating behaviour: a personality trait perspective
Mullen, Kathryn and Patrick, Jeff. 2007. "Distinguishing between healthy and unhealthy eating behaviour: a personality trait perspective." Moore, Kate (ed.) 42nd Australian Psychological Society Annual Conference 2007. Brisbane, Australia 25 - 29 Sep 2007 Melbourne, Australia.
Improving mental health status and coping abilities for long-term unemployed youth using cognitive-behaviour therapy based training interventions
Creed, Peter A., Machin, Michael Anthony and Hicks, Richard E.. 1999. "Improving mental health status and coping abilities for long-term unemployed youth using cognitive-behaviour therapy based training interventions." Journal of Organizational Behavior. 20 (6), pp. 963-978. https://doi.org/10.1002/(SICI)1099-1379(199911)20:6<963::AID-JOB916>3.0.CO;2-D
Behavioural plasticity and mental health outcomes for long-term unemployed attending occupational training programmes
Creed, P. A., Hicks, R. E. and Machin, M. A.. 1998. "Behavioural plasticity and mental health outcomes for long-term unemployed attending occupational training programmes." Journal of Occupational and Organizational Psychology. 71 (2), pp. 171-191.
The effects of self-efficacy, motivation to transfer, and situational constraints on transfer intentions and transfer of training
Machin, Michael A. and Fogarty, Gerard J.. 1997. "The effects of self-efficacy, motivation to transfer, and situational constraints on transfer intentions and transfer of training." Performance Improvement Quarterly. 10 (2), pp. 98-115.
Examining a non-prescriptive approach to fatigue management in coach drivers
Machin, M. A.. 2003. "Examining a non-prescriptive approach to fatigue management in coach drivers." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
Introducing the latent and manifest benefits of employment (LAMB) scale
Muller, J. J., Creed, P. A., Waters, L. and Machin, M. A.. 2003. "Introducing the latent and manifest benefits of employment (LAMB) scale." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne,Australia.
Predicting health outcomes and safety behaviour in taxi drivers
Machin, M. A. and De Souza, J. M. D.. 2003. "Predicting health outcomes and safety behaviour in taxi drivers." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
The influence of psychological factors on pre-employment activities in the unemployed
Hoare, P. N. and Machin, M. A.. 2003. "The influence of psychological factors on pre-employment activities in the unemployed." Reddy, P., Langan-Fox, J. and Code, S. (ed.) 5th Australian Industrial and Organisational Psychology Conference 2003: Advancing Creative Solutions in Science and Practice. Melbourne, Australia 26 - 29 Jun 2003 Melbourne, Australia.
Developing a performance model for express coach drivers as a basis for selection
Kellett, S. M. and Machin, M. A.. 1999. "Developing a performance model for express coach drivers as a basis for selection." Crassini, B. (ed.) 3rd Australian Industrial and Organisational Psychology Conference 1999. Brisbane, Australia 26 - 27 Jun 1999 Melbourne, Australia.
The influence of transfer climate and transfer enhancement activities on the implementation of aviation team training
Machin, M. A. and Fogarty, G. J.. 1999. "The influence of transfer climate and transfer enhancement activities on the implementation of aviation team training." Crassini, B. (ed.) 3rd Australian Industrial and Organisational Psychology Conference 1999. Brisbane, Australia 26 - 27 Jun 1999 Melbourne, Australia.
An insight into adolescent transition from rural to urban centres
Patrick, Jeff, Bramston, Paul and Wakefield, Amanda. 2004. "An insight into adolescent transition from rural to urban centres." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Challenging physiognomy: questioning the idea that facial characteristics are indicative of personality
Wang, Yi Lin and Patrick, Jeff. 2006. "Challenging physiognomy: questioning the idea that facial characteristics are indicative of personality." Katsikitis, Mary (ed.) Psychology Bridging the Tasman: Science, Culture and Practice 2006. Auckland, New Zealand 26 - 30 Sep 2006 Melbourne, Australia.
The impact of cultural similarity and level of acquaintance on personality
Gill, Davinder and Patrick, Jeff. 2006. "The impact of cultural similarity and level of acquaintance on personality." Katsikitis, Mary (ed.) Psychology Bridging the Tasman: Science, Culture and Practice 2006. Auckland, New Zealand 26 - 30 Sep 2006 Melbourne, Australia.
Multidimensional properties of the access to categories of experience scale
Creed, Peter A. and Machin, M. Anthony. 2003. "Multidimensional properties of the access to categories of experience scale." European Journal of Psychological Assessment. 19 (2), pp. 85-91. https://doi.org/10.1027//1015-5759.19.2.85
A new structural summary of the MMPI-2 for evaluating personal injury claimants
Goh, Hong Eng. 2006. A new structural summary of the MMPI-2 for evaluating personal injury claimants. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables
Fogarty, Gerard J., Machin, M. Anthony, Albion, Majella J., Sutherland, Lynette F., Lalor, Gabrielle I. and Revitt, Susan. 1999. "Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables." Journal of Vocational Behavior. 54 (3), pp. 429-452. https://doi.org/10.1006/jvbe.1998.1670
Predicting performance on a situational judgement test: the role of communication skills, listening skills, and expertise
Strahan, Jeanne, Fogarty, Gerard J. and Machin, M. Anthony. 2005. "Predicting performance on a situational judgement test: the role of communication skills, listening skills, and expertise." Katsikitis, Mary (ed.) 40th Australian Psychological Society Annual Conference 2005. Melbourne, Australia 28 Sep - 02 Oct 2005 Melbourne, Australia.
The development and preliminary testing of a scale to measure the latent and manifest benefits of employment
Muller, Juanita J., Creed, Peter A., Waters, Lea E. and Machin, M. Anthony. 2005. "The development and preliminary testing of a scale to measure the latent and manifest benefits of employment." European Journal of Psychological Assessment. 21 (3), pp. 191-198. https://doi.org/10.1027/1015-5759.21.3.191
The relationship of work support and work demands to individual outcomes and absenteeism of rural nurses
Machin, M. Anthony, Fogarty, Gerard J. and Albion, Majella J.. 2004. "The relationship of work support and work demands to individual outcomes and absenteeism of rural nurses." 36th Australian Psychological Society Annual Conference. Adelaide, Australia 21 - 24 Sep 2001
Assessing the antecedents of transfer intentions in a training context
Machin, M. Anthony and Fogarty, Gerard J.. 2004. "Assessing the antecedents of transfer intentions in a training context." International Journal of Training and Development. 8 (3), pp. 222-236.
Predicting health outcomes and safety behaviour in taxi drivers
Machin, M. Anthony and De Souza, Jillian M. D.. 2004. "Predicting health outcomes and safety behaviour in taxi drivers." Transportation Research Part F: Traffic Psychology and Behaviour. 7 (4-5), pp. 257-270. https://doi.org/10.1016/j.trf.2004.09.004
Maintaining well-being during unemployment: the role of the latent benefits of employment
Hoare, P. Nancey and Machin, M. Anthony. 2006. "Maintaining well-being during unemployment: the role of the latent benefits of employment." Australian Journal of Career Development. 15 (1), pp. 19-27.
Predictors of coach drivers' safety behaviour and health status
Machin, M. Anthony. 2005. "Predictors of coach drivers' safety behaviour and health status." Dorn, Lisa (ed.) 2nd International Conference in Driver Behaviour and Training. Edinburgh, Scotland 15 - 17 Nov 2005 Aldershot, United Kingdom.
Self-esteem, affectivity, and deprivation: predictors of well-being in the unemployed
Hoare, Patricia Nancey and Machin, M. Anthony. 2004. "Self-esteem, affectivity, and deprivation: predictors of well-being in the unemployed." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Predictors of motivation to learn when training is mandatory
Machin, M. Anthony and Treloar, Cherylee A.. 2004. "Predictors of motivation to learn when training is mandatory." Katsikitis, Mary (ed.) 39th Australian Psychological Society Annual Conference 2004. Sydney, Australia 29 Sep - 03 Oct 2004 Melbourne, Australia.
Australian public sector employees' commitment to organisational change
Machin, M. Anthony and Bannon, Steven F.. 2005. "Australian public sector employees' commitment to organisational change." Katsikitis, Mary (ed.) 40th Australian Psychological Society Annual Conference 2005. Melbourne, Australia 28 Sep - 02 Oct 2005 Melbourne, Australia.
Benchmarking occupational stressors and strain levels for rural nurses and other health sector workers
Albion, Majella J., Fogarty, Gerard J. and Machin, M. Anthony. 2005. "Benchmarking occupational stressors and strain levels for rural nurses and other health sector workers." Journal of Nursing Management. 13 (5), pp. 411-418. https://doi.org/10.1111/j.1365-2834.2005.00538.x