A confidence-based framework for business to consumer (B2C) mobile commerce adoption

Article

Wong, Yuk Kuen and Hsu, Chao Jung. 2008. "A confidence-based framework for business to consumer (B2C) mobile commerce adoption." Personal and Ubiquitous Computing. 12 (1), pp. 77-84. https://doi.org/10.1007/s00779-006-0120-5
Article Title

A confidence-based framework for business to consumer (B2C) mobile commerce adoption

ERA Journal ID32160
Article CategoryArticle
AuthorsWong, Yuk Kuen (Author) and Hsu, Chao Jung (Author)
Journal TitlePersonal and Ubiquitous Computing
Journal Citation12 (1), pp. 77-84
Number of Pages8
Year2008
Place of PublicationGuildford, Surrey. United Kingdom
ISSN1617-4909
1617-4917
Digital Object Identifier (DOI)https://doi.org/10.1007/s00779-006-0120-5
Web Address (URL)http://download.springer.com/static/pdf/894/art%253A10.1007%252Fs00779-006-0120-5.pdf?auth66=1387340796_7e05bd3c588b84680cbb93517ae333d7&ext=.pdf
Abstract

The Technology Acceptance Model (TAM) has been considered to be fundamental in determining the acceptance of new technology in the past decades. The two beliefs, ease of use and usefulness, in the model may not, however, fully explain the consumers' behavior in an emerging environment, such as mobile commerce (m-commerce). This paper aims to develop a framework for m-commerce adoption in consumer decision-making processes. In this paper TAM has been adopted and extended to analyze successful m-commerce adoption. The key elements of the proposed confidence-based framework for B2C m-commerce adoption include psychological and behavioral factors. Psychological factors include history-based confidence, institution-based confidence and personality-based confidence. Behavioral factors include perceived ease of use and perceived usefulness of the mobile application and technology.

Keywordsbuying decision making process; confidence; mobile commerce adoption; technology acceptance model
ANZSRC Field of Research 2020529999. Other psychology not elsewhere classified
350199. Accounting, auditing and accountability not elsewhere classified
350303. Business information systems
400608. Wireless communication systems and technologies (incl. microwave and millimetrewave)
Public Notes

© Springer-Verlag London Limited 2006. Published version deposited in accordance with the copyright policy of the publisher.

Byline AffiliationsGriffith University
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q22x5/a-confidence-based-framework-for-business-to-consumer-b2c-mobile-commerce-adoption

Log in to edit
  • 1765
    total views
  • 6
    total downloads
  • 1
    views this month
  • 0
    downloads this month

Export as

Related outputs

Editorial
Wong, Zoe Y. K.. 2013. "Editorial ." Progress in Industrial Ecology . 8 (1/2), pp. 1-3.
Software quality and group performance
Wong, Yuk Kuen. 2009. "Software quality and group performance." AI and Society: the journal of human-centered systems and machine intelligence. 23 (4), pp. 559-573. https://doi.org/10.1007/s00146-007-0174-6
Information communication technology tools for software review and verification
Wong, Yuk Kuen. 2009. "Information communication technology tools for software review and verification." Cartelli , Antonio and Palma, Marco (ed.) Encyclopedia of information communication technology. IGI Global. pp. 429-435
A program of sustainability - understanding of end users' value and social perspective
Wong, Yuk Kuen. 2012. "A program of sustainability - understanding of end users' value and social perspective." Pan, Weiguo, Ren, Jianxing and Li, Yongguang (ed.) International Conference on Energy, Environment and Sustainable Development (ICEESD 2011). Shanghai, China 21 - 23 Oct 2011 Zurich, Switzerland. https://doi.org/10.4028/www.scientific.net/AMR.347-353.2860
Optimizing engineering project governance for sustainability
Tuffley, David, Wong, Yuk Kuen and Houghton, Luke. 2012. "Optimizing engineering project governance for sustainability." International Conference on Energy, Environment and Sustainable Development (ICEESD 2011). Shanghai, China 21 - 23 Oct 2011 Pfaffikon, Switzerland . https://doi.org/10.4028/www.scientific.net/AMR.361-363.1638
A model for healthcare system quality
Wong, Yuk Kuen. 2009. "A model for healthcare system quality." Croll, Peter and Sintchenko, Vitali (ed.) Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare. Canberra, Australia 19 - 21 Aug 2009 Melbourne, Australia.
Online trust in mobile commerce
Wong, Yuk Kuen and Hsu, C. J.. 2009. "Online trust in mobile commerce." Cartelli , Antonio and Palma , Marco (ed.) Encyclopedia of information communication technology. IGI Global. pp. 647-655
Creating IT students' responsibility for learning
Wong, Zoe Yuk Kuen. 2008. "Creating IT students' responsibility for learning." Information Technology, Education and Society. 9 (2), pp. 65-80. https://doi.org/10.7459/ites/09.2.05
Emergency department knowledge management in the age of Web 2.0: evaluation of a new concept
Dinh, Michael, Tan, Timothy, Bein, Kendall, Hayman, Jon, Wong, Yuk Kuen and Dinh, David. 2011. "Emergency department knowledge management in the age of Web 2.0: evaluation of a new concept." Emergency Medicine Australasia. 23 (1), pp. 46-53. https://doi.org/10.1111/j.1742-6723.2010.01373.x
Information security and privacy in HRIS
Wong, Yuk Kuen and Thite, Mohan. 2009. "Information security and privacy in HRIS ." Kavanagh, Michael J. and Thite , Mohan (ed.) Human resource information systems: basics, applications, and future directions. New Delhi, India. SAGE Publications Ltd. pp. 395-407
Information security and privacy in human resource information systems
Wong, Yuk Kuen and Thite, Mohan. 2012. "Information security and privacy in human resource information systems." Kavanagh , Michael J. , Thite , Mohan and Johnson , Richard D. (ed.) Human resource information systems: basics, applications, and future directions, 2nd ed.. London, United Kingdom. SAGE Publications Ltd. pp. 518-533
Do developers matter in system review?
Wong, Yuk Kuen. 2011. "Do developers matter in system review?" Behaviour and Information Technology. 30 (3), pp. 353-378. https://doi.org/10.1080/0144929X.2010.492877
Behaviour approach for evaluating team performance in software review: an empirical study
Wong, Yuk Kuen. 2010. "Behaviour approach for evaluating team performance in software review: an empirical study." International Journal of Internet and Enterprise Management. 6 (3), pp. 266-276. https://doi.org/10.1504/IJIEM.2010.032173
Elderly persons' perception and acceptance of using wireless sensor networks to assist healthcare
Steele, Robert, Lo, Amanda, Secombe, Chris and Wong, Yuk Kuen. 2009. "Elderly persons' perception and acceptance of using wireless sensor networks to assist healthcare." International Journal of Medical Informatics. 78 (12), pp. 788-801. https://doi.org/10.1016/j.ijmedinf.2009.08.001