A model for healthcare system quality

Paper


Wong, Yuk Kuen. 2009. "A model for healthcare system quality." Croll, Peter and Sintchenko, Vitali (ed.) Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare. Canberra, Australia 19 - 21 Aug 2009 Melbourne, Australia.
Paper/Presentation Title

A model for healthcare system quality

Presentation TypePaper
Authors
AuthorWong, Yuk Kuen
EditorsCroll, Peter and Sintchenko, Vitali
Journal or Proceedings TitleProceedings of the Health Informatics Conference (HIC 2009)
ERA Conference ID45023
Number of Pages5
Year2009
Place of PublicationMelbourne, Australia
ISBN9780980552010
Web Address (URL) of Paperhttp://search.informit.com.au/browsePublication;isbn=9780980552010;res=IELHEA
Conference/EventHealth Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare
National Health Informatics Conference
Event Details
National Health Informatics Conference
NHIC
Rank
C
C
Event Details
Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare
Event Date
19 to end of 21 Aug 2009
Event Location
Canberra, Australia
Abstract

Topic area and objective: This paper focuses on the area of healthcare software. The overall objective of the paper is to develop a theoretical model for analysing healthcare software quality for better healthcare services.

Background: Preventable medical errors are one of the leading causes of death. The Institute of Medicine estimates that up to 8,000 people die each year from medical errors such as incorrect medication administration in Australia (Pollard, 2007). With the advances in technological healthcare development, improving healthcare software quality becomes increasingly important. It is recommended that healthcare software quality is one of the critical elements to improve the quality of healthcare services. Healthcare software quality is rarely discussed in the medical literature. Empirical studies in information technology literature mainly focus on generic software quality. However, there are often inconsistencies between different types of software. Quality healthcare software is one of the critical elements for better healthcare services.

Methods: The literature survey has been conducted to develop the model. A total of 44 Information Technology databases and 189 Health databases were reviewed.

Software Quality Model: Healthcare software quality can be classified into (1) systems quality, (2) information quality and (3) information security. Further details of the model development will be discussed in the paper.

Results and Discussion of Implications: Improving healthcare services quality is an important research priority. Specifically, the aims of the project are to promote the development of services that reduce the risk of medical errors. High quality healthcare software can help in solving problems, from improving healthcare delivery to opening up business opportunities and reducing costs. More importantly, reducing errors can save many lives. The model is important as it can help to understand and analyse healthcare software quality to develop better healthcare software and services, and improve health information technology development in Australia.

Keywordsevaluation; risk assessment; quality; modelling; service indicators; health application
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
440499. Development studies not elsewhere classified
420399. Health services and systems not elsewhere classified
350715. Quality management
Public Notes

© 2009 The authors. All rights reserved.

Byline AffiliationsGriffith University
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q22y4/a-model-for-healthcare-system-quality

Download files


Published Version
Wong_2009.pdf
File access level: Anyone


Other Documentation
HIC9.pdf
File access level: Anyone

  • 1714
    total views
  • 181
    total downloads
  • 2
    views this month
  • 8
    downloads this month

Export as

Related outputs

Editorial
Wong, Zoe Y. K.. 2013. "Editorial ." Progress in Industrial Ecology . 8 (1/2), pp. 1-3.
Software quality and group performance
Wong, Yuk Kuen. 2009. "Software quality and group performance." AI and Society: the journal of human-centered systems and machine intelligence. 23 (4), pp. 559-573. https://doi.org/10.1007/s00146-007-0174-6
Information communication technology tools for software review and verification
Wong, Yuk Kuen. 2009. "Information communication technology tools for software review and verification." Cartelli , Antonio and Palma, Marco (ed.) Encyclopedia of information communication technology. IGI Global. pp. 429-435
A program of sustainability - understanding of end users' value and social perspective
Wong, Yuk Kuen. 2012. "A program of sustainability - understanding of end users' value and social perspective." Pan, Weiguo, Ren, Jianxing and Li, Yongguang (ed.) International Conference on Energy, Environment and Sustainable Development (ICEESD 2011). Shanghai, China 21 - 23 Oct 2011 Zurich, Switzerland. https://doi.org/10.4028/www.scientific.net/AMR.347-353.2860
Optimizing engineering project governance for sustainability
Tuffley, David, Wong, Yuk Kuen and Houghton, Luke. 2012. "Optimizing engineering project governance for sustainability." International Conference on Energy, Environment and Sustainable Development (ICEESD 2011). Shanghai, China 21 - 23 Oct 2011 Pfaffikon, Switzerland . https://doi.org/10.4028/www.scientific.net/AMR.361-363.1638
Online trust in mobile commerce
Wong, Yuk Kuen and Hsu, C. J.. 2009. "Online trust in mobile commerce." Cartelli , Antonio and Palma , Marco (ed.) Encyclopedia of information communication technology. IGI Global. pp. 647-655
Creating IT students' responsibility for learning
Wong, Zoe Yuk Kuen. 2008. "Creating IT students' responsibility for learning." Information Technology, Education and Society. 9 (2), pp. 65-80. https://doi.org/10.7459/ites/09.2.05
Emergency department knowledge management in the age of Web 2.0: evaluation of a new concept
Dinh, Michael, Tan, Timothy, Bein, Kendall, Hayman, Jon, Wong, Yuk Kuen and Dinh, David. 2011. "Emergency department knowledge management in the age of Web 2.0: evaluation of a new concept." Emergency Medicine Australasia. 23 (1), pp. 46-53. https://doi.org/10.1111/j.1742-6723.2010.01373.x
Information security and privacy in HRIS
Wong, Yuk Kuen and Thite, Mohan. 2009. "Information security and privacy in HRIS ." Kavanagh, Michael J. and Thite , Mohan (ed.) Human resource information systems: basics, applications, and future directions. New Delhi, India. SAGE Publications Ltd. pp. 395-407
Information security and privacy in human resource information systems
Wong, Yuk Kuen and Thite, Mohan. 2012. "Information security and privacy in human resource information systems." Kavanagh , Michael J. , Thite , Mohan and Johnson , Richard D. (ed.) Human resource information systems: basics, applications, and future directions, 2nd ed.. London, United Kingdom. SAGE Publications Ltd. pp. 518-533
Do developers matter in system review?
Wong, Yuk Kuen. 2011. "Do developers matter in system review?" Behaviour and Information Technology. 30 (3), pp. 353-378. https://doi.org/10.1080/0144929X.2010.492877
Behaviour approach for evaluating team performance in software review: an empirical study
Wong, Yuk Kuen. 2010. "Behaviour approach for evaluating team performance in software review: an empirical study." International Journal of Internet and Enterprise Management. 6 (3), pp. 266-276. https://doi.org/10.1504/IJIEM.2010.032173
A confidence-based framework for business to consumer (B2C) mobile commerce adoption
Wong, Yuk Kuen and Hsu, Chao Jung. 2008. "A confidence-based framework for business to consumer (B2C) mobile commerce adoption." Personal and Ubiquitous Computing. 12 (1), pp. 77-84. https://doi.org/10.1007/s00779-006-0120-5
Elderly persons' perception and acceptance of using wireless sensor networks to assist healthcare
Steele, Robert, Lo, Amanda, Secombe, Chris and Wong, Yuk Kuen. 2009. "Elderly persons' perception and acceptance of using wireless sensor networks to assist healthcare." International Journal of Medical Informatics. 78 (12), pp. 788-801. https://doi.org/10.1016/j.ijmedinf.2009.08.001