A model for healthcare system quality

Paper


Wong, Yuk Kuen. 2009. "A model for healthcare system quality." Croll, Peter and Sintchenko, Vitali (ed.) Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare. Canberra, Australia 19 - 21 Aug 2009 Melbourne, Australia.
Paper/Presentation Title

A model for healthcare system quality

Presentation TypePaper
Authors
AuthorWong, Yuk Kuen
EditorsCroll, Peter and Sintchenko, Vitali
Journal or Proceedings TitleProceedings of the Health Informatics Conference (HIC 2009)
ERA Conference ID45023
Number of Pages5
Year2009
Place of PublicationMelbourne, Australia
ISBN9780980552010
Web Address (URL) of Paperhttp://search.informit.com.au/browsePublication;isbn=9780980552010;res=IELHEA
Conference/EventHealth Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare
National Health Informatics Conference
Event Details
National Health Informatics Conference
NHIC
Rank
C
C
Event Details
Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare
Event Date
19 to end of 21 Aug 2009
Event Location
Canberra, Australia
Abstract

Topic area and objective: This paper focuses on the area of healthcare software. The overall objective of the paper is to develop a theoretical model for analysing healthcare software quality for better healthcare services.

Background: Preventable medical errors are one of the leading causes of death. The Institute of Medicine estimates that up to 8,000 people die each year from medical errors such as incorrect medication administration in Australia (Pollard, 2007). With the advances in technological healthcare development, improving healthcare software quality becomes increasingly important. It is recommended that healthcare software quality is one of the critical elements to improve the quality of healthcare services. Healthcare software quality is rarely discussed in the medical literature. Empirical studies in information technology literature mainly focus on generic software quality. However, there are often inconsistencies between different types of software. Quality healthcare software is one of the critical elements for better healthcare services.

Methods: The literature survey has been conducted to develop the model. A total of 44 Information Technology databases and 189 Health databases were reviewed.

Software Quality Model: Healthcare software quality can be classified into (1) systems quality, (2) information quality and (3) information security. Further details of the model development will be discussed in the paper.

Results and Discussion of Implications: Improving healthcare services quality is an important research priority. Specifically, the aims of the project are to promote the development of services that reduce the risk of medical errors. High quality healthcare software can help in solving problems, from improving healthcare delivery to opening up business opportunities and reducing costs. More importantly, reducing errors can save many lives. The model is important as it can help to understand and analyse healthcare software quality to develop better healthcare software and services, and improve health information technology development in Australia.

Keywordsevaluation; risk assessment; quality; modelling; service indicators; health application
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
440499. Development studies not elsewhere classified
420399. Health services and systems not elsewhere classified
350715. Quality management
Public Notes

© 2009 The authors. All rights reserved.

Byline AffiliationsGriffith University
Institution of OriginUniversity of Southern Queensland
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https://research.usq.edu.au/item/q22y4/a-model-for-healthcare-system-quality

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