Emergency department knowledge management in the age of Web 2.0: evaluation of a new concept

Article


Dinh, Michael, Tan, Timothy, Bein, Kendall, Hayman, Jon, Wong, Yuk Kuen and Dinh, David. 2011. "Emergency department knowledge management in the age of Web 2.0: evaluation of a new concept." Emergency Medicine Australasia. 23 (1), pp. 46-53. https://doi.org/10.1111/j.1742-6723.2010.01373.x
Article Title

Emergency department knowledge management in the age of Web 2.0: evaluation of a new concept

ERA Journal ID16047
Article CategoryArticle
AuthorsDinh, Michael (Author), Tan, Timothy (Author), Bein, Kendall (Author), Hayman, Jon (Author), Wong, Yuk Kuen (Author) and Dinh, David (Author)
Journal TitleEmergency Medicine Australasia
Journal Citation23 (1), pp. 46-53
Number of Pages8
Year2011
PublisherJohn Wiley & Sons
Place of PublicationMelbourne, Australia
ISSN1742-6723
1742-6731
Digital Object Identifier (DOI)https://doi.org/10.1111/j.1742-6723.2010.01373.x
Web Address (URL)http://www.ncbi.nlm.nih.gov/pubmed/21284813
Abstract

OBJECTIVE:
The objective of the present study was to describe the implementation of an organizational learning model and evaluate the effectiveness and usability of an application used to facilitate it in an ED setting.

METHODS:
This was an implementation case study and technology evaluation. The organizational learning model was implemented using an online Web 2.0 collaborative learning application developed by the investigating team. Online use was tracked over a 9-month period. At the end of the study period, a usability assessment was conducted as well as a semistructured interview of participants to assess perceptions of usefulness and effect on learning capacity in the ED.

RESULTS:
Over a period of 9 months, a total of 54 individual sites from 74 eligible staff members were created within a specific web domain. There were 251 registered users including users outside the ED, who accessed learning materials within these sites 7494 times. The majority of staff members interviewed agreed or strongly agreed that the collaborative learning application had improved learning capacity within this ED (88%, 95% CI 74-94%).

CONCLUSION:
We demonstrate the implementation of an organizational learning model based on independent online sites networking together within an organization. This appears to be both usable and acceptable to staff members working in a large ED as a means of knowledge management.

Keywordseducational model; emergency department; knowledge; medical education
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
520406. Sensory processes, perception and performance
440499. Development studies not elsewhere classified
420399. Health services and systems not elsewhere classified
380104. Economics of education
Public Notes

© 2011 The Authors. EMA © 2011 Australasian College for Emergency Medicine and Australasian Society for Emergency Medicine. Published version deposited in accordance with the copyright policy of the publisher.

Byline AffiliationsUniversity of Sydney
Department of Health, New South Wales
Griffith University
osTechnology, Australia
Institution of OriginUniversity of Southern Queensland
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