ITIL processes to control operational risk in cloud architecture infrastructure for banking and financial services industry
Paper
Paper/Presentation Title | ITIL processes to control operational risk in cloud architecture infrastructure for banking and financial services industry |
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Presentation Type | Paper |
Authors | Mahalle, Abhishek (Author), Yong, Jianming (Author) and Tao, Xiaohui (Author) |
Journal or Proceedings Title | Proceedings of the 5th International Conference on Behavioral, Economic, and Socio-Cultural Computing (BESC 2018) |
Number of Pages | 4 |
Year | 2018 |
Place of Publication | Los Alamitos, CA, United States |
ISBN | 9781728102078 |
Digital Object Identifier (DOI) | https://doi.org/10.1109/BESC.2018.8697294 |
Web Address (URL) of Paper | https://ieeexplore.ieee.org/document/8697294 |
Conference/Event | 5th International Conference on Behavioral, Economic, and Socio-Cultural Computing (BESC 2018) |
Event Details | 5th International Conference on Behavioral, Economic, and Socio-Cultural Computing (BESC 2018) Parent International Conference on Behavioral, Economic and Socio-cultural Computing (BESC) Event Date 12 to end of 14 Nov 2018 Event Location Kaohsiung, Taiwan |
Abstract | Banking and Financial Services Corporations need to update information systems with logic and data of various application on everyday basis. This helps to work with latest information available in current economic and business scenario. With several employees in banking and financial services using cloud infrastructure and reporting incidents arising in accessing cloud infrastructure, it is of prime importance to fix incidents reported within specific timelines. IT change management process is followed in order to adhere to COBIT framework and reduce risk of failure while performing changes in cloud infrastructure. With incident ITIL processes aligned to keep cloud infrastructure available and secure, they become integral part of IT operations everyday activity. In this paper, we have identified the risk arising due to incident management and change management processes that lead to emergency changes being implemented on cloud infrastructure architecture and discussed the steps to mitigate risks to bring greater responsibility and accountability for cloud services providers. |
Keywords | Information Technology Infrastructure Library (ITIL), operational control, incident management, emergency change |
ANZSRC Field of Research 2020 | 461009. Recordkeeping informatics |
460908. Information systems organisation and management | |
Public Notes | © 2018 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. |
Byline Affiliations | School of Management and Enterprise |
School of Agricultural, Computational and Environmental Sciences | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q59x2/itil-processes-to-control-operational-risk-in-cloud-architecture-infrastructure-for-banking-and-financial-services-industry
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