Educational Decision Support System Adopting Sentiment Analysis on Student Feedback
Paper
Paper/Presentation Title | Educational Decision Support System Adopting Sentiment Analysis on Student Feedback |
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Presentation Type | Paper |
Authors | Shaik, Thanveer, Tao, Xiaohui, Dann, Chris, Quadrelli, Carol, Li, Yan and O’Neill, Shirley |
Journal or Proceedings Title | Proceedings of the 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT) |
Journal Citation | pp. 377-383 |
Number of Pages | 7 |
Year | 2022 |
Publisher | IEEE (Institute of Electrical and Electronics Engineers) |
Place of Publication | United States |
Digital Object Identifier (DOI) | https://doi.org/10.1109/WI-IAT55865.2022.00062 |
Web Address (URL) of Paper | https://ieeexplore.ieee.org/document/10102002 |
Web Address (URL) of Conference Proceedings | https://ieeexplore.ieee.org/xpl/conhome/10101871/proceeding |
Conference/Event | 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT) |
Event Details | 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT) Delivery Online Event Date 17 to end of 20 Nov 2022 Event Location Niagara Falls, Canada |
Abstract | Educational institutions are constantly analyzing their teaching practice and learning environments to provide a better learning experience for their students. Engaging with all students’ feedback and analyzing manually is almost impossible due to the amount of textual data. Sentiment analysis has the potential to analyze students’ feedback and extract their opinion or sentiment toward courses, teaching, and infrastructure. In this study, a conceptual framework is proposed to analyze qualitative feedback from students and classify them into 19 predefined aspects of Biggs’ model. Student feedback can be preprocessed using tokenization, stemming, and stopword removal. TextBlob was used to categorize the sentiment of students’ comments on each course using polarity and subjectivity. For the classification problem, a word embedding layer is used to transform the plain English words into vector representation and feed them to the deep learning model Bi-LSTM with forwarding and backward propagation. Deep learning is evaluated for its performance in multi-label classification. A case study with a desktop application adopting the proposed framework to analyze student comments of an education institution and illustrating the framework results in bar graphs. This would assist an educational institute in verifying its existing systems and improving its services to students. Overall, an application was designed for an educational institute to check and enhance teaching and learning practices. |
Keywords | NLP; Sentiment Analysis; Course Feedback; Quality Assurance; Student Voice |
ANZSRC Field of Research 2020 | 461103. Deep learning |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Mathematics, Physics and Computing |
School of Education | |
Strategic Academic Projects |
https://research.usq.edu.au/item/z58zv/educational-decision-support-system-adopting-sentiment-analysis-on-student-feedback
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