Educational Decision Support System Adopting Sentiment Analysis on Student Feedback
Paper
Shaik, Thanveer, Tao, Xiaohui, Dann, Chris, Quadrelli, Carol, Li, Yan and O’Neill, Shirley. 2022. "Educational Decision Support System Adopting Sentiment Analysis on Student Feedback." 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT). Niagara Falls, Canada 17 - 20 Nov 2022 United States. IEEE (Institute of Electrical and Electronics Engineers). https://doi.org/10.1109/WI-IAT55865.2022.00062
| Paper/Presentation Title | Educational Decision Support System Adopting Sentiment Analysis on Student Feedback |
|---|---|
| Presentation Type | Paper |
| Authors | Shaik, Thanveer, Tao, Xiaohui, Dann, Chris, Quadrelli, Carol, Li, Yan and O’Neill, Shirley |
| Journal or Proceedings Title | Proceedings of the 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT) |
| Journal Citation | pp. 377-383 |
| Number of Pages | 7 |
| Year | 2022 |
| Publisher | IEEE (Institute of Electrical and Electronics Engineers) |
| Place of Publication | United States |
| Digital Object Identifier (DOI) | https://doi.org/10.1109/WI-IAT55865.2022.00062 |
| Web Address (URL) of Paper | https://ieeexplore.ieee.org/document/10102002 |
| Web Address (URL) of Conference Proceedings | https://ieeexplore.ieee.org/xpl/conhome/10101871/proceeding |
| Conference/Event | 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT) |
| Event Details | 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT) Delivery Online Event Date 17 to end of 20 Nov 2022 Event Location Niagara Falls, Canada |
| Abstract | Educational institutions are constantly analyzing their teaching practice and learning environments to provide a better learning experience for their students. Engaging with all students’ feedback and analyzing manually is almost impossible due to the amount of textual data. Sentiment analysis has the potential to analyze students’ feedback and extract their opinion or sentiment toward courses, teaching, and infrastructure. In this study, a conceptual framework is proposed to analyze qualitative feedback from students and classify them into 19 predefined aspects of Biggs’ model. Student feedback can be preprocessed using tokenization, stemming, and stopword removal. TextBlob was used to categorize the sentiment of students’ comments on each course using polarity and subjectivity. For the classification problem, a word embedding layer is used to transform the plain English words into vector representation and feed them to the deep learning model Bi-LSTM with forwarding and backward propagation. Deep learning is evaluated for its performance in multi-label classification. A case study with a desktop application adopting the proposed framework to analyze student comments of an education institution and illustrating the framework results in bar graphs. This would assist an educational institute in verifying its existing systems and improving its services to students. Overall, an application was designed for an educational institute to check and enhance teaching and learning practices. |
| Keywords | NLP; Sentiment Analysis; Course Feedback; Quality Assurance; Student Voice |
| ANZSRC Field of Research 2020 | 461103. Deep learning |
| Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
| Byline Affiliations | School of Mathematics, Physics and Computing |
| School of Education | |
| Strategic Academic Projects |
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Quadrelli, Carol, Staheli, Jessica, Cook-Watkins, Clarissa and Alderman, Lyn. 2022. "Scoping recent investment in evaluation education in Australian universities." Evaluation Journal of Australasia. 22 (4), pp. 254-281. https://doi.org/10.1177/1035719X221120292Identifying informative tweets during a pandemic via a topic‑aware neural language model
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Tait, Gordon, Carpenter, Belinda, Quadrelli, Carol and Barnes, Michael. 2016. "Decision-making in a death investigation: Emotion, families and the coroner." Journal of Law and Medicine. 23 (3), pp. 571-581.Higher Degree Research students at the centre of transformational practice: an evidence based approach
Hall, Jenny, Quadrelli, Carol and Sondergeld, Annette. 2017. "Higher Degree Research students at the centre of transformational practice: an evidence based approach." Walker, Ruth and Bedford, Simon (ed.) 40th HERSDA Annual International Conference (2017). Sydney, Australia 27 - 30 Jun 2017 Australia.Women Inmates' Accounts of Education in Queensland Corrections
Farrell, Ann, Danby, Susan, Skoien, Petra and Quadrelli, Carol. 2001. "Women Inmates' Accounts of Education in Queensland Corrections." Australia and New Zealand Journal of Law and Education. 6 (1 & 2), pp. 47-61.Flexibility, Technology and Academics' Practices: Tantalising Tales and Muddy Maps.
Taylor, Peter G., Lopez, Lucy and Quadrelli, Carol. 1996. Flexibility, Technology and Academics' Practices: Tantalising Tales and Muddy Maps. Canberra, Australia. Commonwealth of Australia.Women in prison: where are we going?
Quadrelli, Carol. 1997. "Women in prison: where are we going?" Themis: The Journal for Justice Professionals. 2 (2), pp. 15-22. https://doi.org/10.3316/ielapa.980201446Arguing the Autopsy: mutual suspicion, jurisdictional confusion and the socially marginal
Carpenter, Belinda, Tait, Gordon and Quadrelli, Carol. 2013. "Arguing the Autopsy: mutual suspicion, jurisdictional confusion and the socially marginal." Tauri, Juan and Richards, Kelly (ed.) 2nd International Conference Crime, Justice and Social Democracy (2013). Brisbane, Australia 2013 Australia.Feminist Evaluation and Research: Theory and Practice by S Brisolara, D Seigart and S SenGupta
Quadrelli, Carol. 2017. "Feminist Evaluation and Research: Theory and Practice by S Brisolara, D Seigart and S SenGupta." Evaluation Journal of Australasia. 17 (3), pp. 44-45. https://doi.org/10.1177/1035719X1701700307The SAGE Handbook of Qualitative Research Ethics by R Iphofen and M Tolich
Quadrelli, Carol. 2018. "The SAGE Handbook of Qualitative Research Ethics by R Iphofen and M Tolich." Evaluation Journal of Australasia. 18 (3), pp. 192-194. https://doi.org/10.1177/1035719X18796895Risky business: mapping ethical landscapes and negotiating governance tensions when researching female offending
Quadrelli, Carol and Robertson-Stainsby, Debra. 2013. "Risky business: mapping ethical landscapes and negotiating governance tensions when researching female offending." Tauri, Juan and Richards, Kelly (ed.) 2nd International Conference Crime, Justice and Social Democracy (2013). Brisbane, Australia 2013 Australia.Policing Expert Testimony in a Death Investigation: Medical Opinion as Legal Fact
Tait, Gordon, Carpenter, Belinda, Quadrelli, Carol and Naylor, Charles. 2015. "Policing Expert Testimony in a Death Investigation: Medical Opinion as Legal Fact." Berents, Helen and Scott, John (ed.) 3rd International Crime Justice and Social Democracy Conference (2015). Brisbane, Australia Australia.Editorial (Evaluation Journal of Australasia, Volume 20, Issue 4)
Rossingh, Bronwyn, Quadrelli, Carol, Adams, Jeff and Kingston, Kylie. 2020. "Editorial (Evaluation Journal of Australasia, Volume 20, Issue 4)." Evaluation Journal of Australasia. 20 (4), pp. 193-196. https://doi.org/10.1177/1035719X20972217Editorial
Quadrelli, Carol, Rossingh, Bronwyn and Gould, Liz. 2020. "Editorial ." Evaluation Journal of Australasia. 20 (3), pp. 125-128. https://doi.org/10.1177/1035719X20957129Editorial
Rossingh, Bronwyn, Quadrelli, Carol and Gould, Liz. 2020. "Editorial." Evaluation Journal of Australasia. 20 (1), pp. 3-5. https://doi.org/10.1177/1035719X20909721Editorial
Gould, Liz, Quadrelli, Carol and Rossingh, Bronwyn. 2019. "Editorial." Evaluation Journal of Australasia. 19 (3), pp. 113-114. https://doi.org/10.1177/1035719X19878910Editorial
Quadrelli, Carol, Gould, Liz and Rossingh, Bronwyn. 2019. "Editorial ." Evaluation Journal of Australasia. 19 (2), pp. 61-63. https://doi.org/10.1177/1035719X19858474Editorial
Quadrelli, Carol A. 2018. "Editorial." Evaluation Journal of Australasia. 18 (3), pp. 137-140. https://doi.org/10.1177/1035719X18796897Editorial
Alderman, Lyn, Gould, Liz, Quadrelli, Carol and Rossingh, Bronwyn. 2017. "Editorial ." Evaluation Journal of Australasia. 17 (4), pp. 2-3. https://doi.org/10.1177/1035719X1701700401Editorial
Alderman, Lyn, Gould, Liz, Quadrelli, Carol and Rossingh, Bronwyn. 2017. "Editorial ." Evaluation Journal of Australasia. 17 (3), pp. 2-3. https://doi.org/10.1177/1035719X1701700Editorial
Alderman, Lyn, Gould, Liz, Quadrelli, Carol and Rossingh, Bronwyn. 2017. "Editorial." Evaluation Journal of Australasia. 17 (2), pp. 2-3. https://doi.org/10.1177/1035719X1701700201Editorial
Alderman, Lyn, Gould, Liz, Quadrelli, Carol and Rossingh, Bronwyn. 2017. "Editorial ." Evaluation Journal of Australasia. 17 (1), pp. 2-3. https://doi.org/10.1177/1035719X1701700101