Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE

Article

El-Amouri, Souher and O'Neill, Shirley. 2011. "Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE." Contemporary Nurse. 39 (2), pp. 240-255.
Article Title

Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE

ERA Journal ID40054
Article CategoryArticle
AuthorsEl-Amouri, Souher (Author) and O'Neill, Shirley (Author)
Journal TitleContemporary Nurse
Journal Citation39 (2), pp. 240-255
Number of Pages16
Year2011
PublisherTaylor & Francis
Place of PublicationMaleny, Australia
ISSN1037-6178
Web Address (URL)http://pubs.e-contentmanagement.com/doi/abs/10.5172/conu.2011.39.2.240
Abstract

The United Arab Emirates (UAE) has become a linguistically- and culturally-diverse society where the majority of health care staff is drawn from a range of non-Arabic speaking backgrounds. In hospitals, the resultant mix of language and cultural differences highlights the importance of the role of nurses in facilitating the quality of care as the primary healthcare workers communicating and interacting with both patients and colleagues. Given the dearth of research in this area in the unique context of UAE, this research sought to identify the kind of strategies in use to effectively communicate to provide culturally competent care (CCC). Data were collected from a total of 153 hospital staff from four private and six government hospitals across UAE. While nurses in both hospital types used a variety of strategies to support cross-cultural communication they saw a need for additional communication support and professional development.

Keywordsculturally competent care; nurse education; nurse-patient interaction; culturally diverse healthcare
ANZSRC Field of Research 2020470212. Multicultural, intercultural and cross-cultural studies
470108. Organisational, interpersonal and intercultural communication
420599. Nursing not elsewhere classified
Public Notes

Paper copy has alternate publication date of Oct 2011, but was actually made publicly available in June 2012. Published version deposited in accordance with the copyright policy of the publisher.

Byline AffiliationsFaculty of Education
Institution of OriginUniversity of Southern Queensland
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https://research.usq.edu.au/item/q0z2w/supporting-cross-cultural-communication-and-culturally-competent-care-in-the-linguistically-and-culturally-diverse-hospital-settings-of-uae

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