Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE
Article
Article Title | Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE |
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ERA Journal ID | 40054 |
Article Category | Article |
Authors | El-Amouri, Souher (Author) and O'Neill, Shirley (Author) |
Journal Title | Contemporary Nurse |
Journal Citation | 39 (2), pp. 240-255 |
Number of Pages | 16 |
Year | 2011 |
Publisher | Taylor & Francis |
Place of Publication | Maleny, Australia |
ISSN | 1037-6178 |
Web Address (URL) | http://pubs.e-contentmanagement.com/doi/abs/10.5172/conu.2011.39.2.240 |
Abstract | The United Arab Emirates (UAE) has become a linguistically- and culturally-diverse society where the majority of health care staff is drawn from a range of non-Arabic speaking backgrounds. In hospitals, the resultant mix of language and cultural differences highlights the importance of the role of nurses in facilitating the quality of care as the primary healthcare workers communicating and interacting with both patients and colleagues. Given the dearth of research in this area in the unique context of UAE, this research sought to identify the kind of strategies in use to effectively communicate to provide culturally competent care (CCC). Data were collected from a total of 153 hospital staff from four private and six government hospitals across UAE. While nurses in both hospital types used a variety of strategies to support cross-cultural communication they saw a need for additional communication support and professional development. |
Keywords | culturally competent care; nurse education; nurse-patient interaction; culturally diverse healthcare |
ANZSRC Field of Research 2020 | 470212. Multicultural, intercultural and cross-cultural studies |
470108. Organisational, interpersonal and intercultural communication | |
420599. Nursing not elsewhere classified | |
Public Notes | Paper copy has alternate publication date of Oct 2011, but was actually made publicly available in June 2012. Published version deposited in accordance with the copyright policy of the publisher. |
Byline Affiliations | Faculty of Education |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q0z2w/supporting-cross-cultural-communication-and-culturally-competent-care-in-the-linguistically-and-culturally-diverse-hospital-settings-of-uae
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