Harnessing a nation's linguistic competence: identifying and addressing foreign language needs in the tourism and hospitality industry
Article
Article Title | Harnessing a nation's linguistic competence: identifying and addressing foreign language needs in the tourism and hospitality industry |
---|---|
ERA Journal ID | 8730 |
Article Category | Article |
Authors | O'Neill, Shirley (Author) and Hatoss, Aniko (Author) |
Journal Title | Australian Review of Applied Linguistics |
Journal Citation | 26 (2), pp. 31-45 |
Number of Pages | 15 |
Year | 2003 |
Place of Publication | Melbourne, Australia |
ISSN | 0155-0640 |
1833-7139 | |
Web Address (URL) | http://search.informit.com.au/fullText;dn=130825;res=AEIPT |
Abstract | This paper reports the findings of a research project aimed to (a) identify the foreign language and cross-cultural skill needs of workers in the tourism and hospitality industry in Australia, and to (b) develop foreign language competencies for use in industry training packages. A representative sample of work sites was visited to develop a |
Keywords | tourism; hospitality; LOTE; foreign language speakers; industry requirements |
ANZSRC Field of Research 2020 | 479999. Other language, communication and culture not elsewhere classified |
380116. Tourism economics | |
350802. Tourism forecasting | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | Faculty of Education |
University of Southern Queensland | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q066q/harnessing-a-nation-s-linguistic-competence-identifying-and-addressing-foreign-language-needs-in-the-tourism-and-hospitality-industry
1814
total views6
total downloads0
views this month0
downloads this month
Export as
Related outputs
Improving Teaching and Learning in Higher Education through Machine Learning: Proof of Concept’ of AI’s Ability to Assess the Use of Key Microskills.
Dann, Christopher, O'Neill, Shirley, Getenet, Seyum, Chakraborty, Subrata, Saleh, Khaled and Yu, Kun. 2024. "Improving Teaching and Learning in Higher Education through Machine Learning: Proof of Concept’ of AI’s Ability to Assess the Use of Key Microskills." Education Sciences. 14 (8). https://doi.org/10.3390/educsci14080886Collaborative Synchronous Coaching to Enable the Third Space in Initial Teacher Education
O'Neill, Shirley, Gander, Tim and Dann, Christopher. 2024. "Collaborative Synchronous Coaching to Enable the Third Space in Initial Teacher Education." Action in Teacher Education. https://doi.org/10.1080/01626620.2024.2335896Autism and neurodiversity in the workplace: A scoping review of key trends, employer roles, interventions and supports
Wen, Benjamin, van Rensburg, Henriette, O'Neill, Shirley and Attwood, Tony. 2024. "Autism and neurodiversity in the workplace: A scoping review of key trends, employer roles, interventions and supports." Journal of Vocational Rehabilitation. 60 (1), pp. 121-140. https://doi.org/10.3233/JVR-230060Towards an understanding of the engagement and emotional behaviour of MOOC students using sentiment and semantic features
Tao, Xiaohui, Shannon-Honson, Aaron, Delaney, Patrick, Dann, Christopher, Xie, Haoran, Li, Yan and O'Neill, Shirley. 2023. "Towards an understanding of the engagement and emotional behaviour of MOOC students using sentiment and semantic features." Computers and Education: Artificial Intelligence. 4. https://doi.org/10.1016/j.caeai.2022.100116Autism in the Australian workplace: the employer perspective
Wen, Benjamin, van Rensburg, Henriette, O'Neill, Shirley and Attwood, Tony. 2023. "Autism in the Australian workplace: the employer perspective." Asia Pacific Journal of Human Resources. 61 (1), pp. 146-167. https://doi.org/10.1111/1744-7941.12333Machine learning system to guide teacher reflection on behavior management skills
Dann, Christopher, O'Neill, Shirley, Getenet, Seyum, Aboufarw, Khaled, Verma, Navdeep, Chakraborty, Subrata, Yu, Kun, Edmondson, Shawn, Quirke-Bolt, Nigel, Levy, Dalit, McFarlane, Stephen, Quadrelli, Carol, Daly, Molly and Seifert, Tami. 2021. "Machine learning system to guide teacher reflection on behavior management skills." Bastiaens, Theo (ed.) Innovate Learning Summit 2021. United States 09 - 11 Nov 2021 United States.Educational Decision Support System Adopting Sentiment Analysis on Student Feedback
Shaik, Thanveer, Tao, Xiaohui, Dann, Chris, Quadrelli, Carol, Li, Yan and O’Neill, Shirley. 2022. "Educational Decision Support System Adopting Sentiment Analysis on Student Feedback." 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT). Niagara Falls, Canada 17 - 20 Nov 2022 United States. IEEE (Institute of Electrical and Electronics Engineers). https://doi.org/10.1109/WI-IAT55865.2022.00062Challenging social injustice in superdiverse contexts through activist languages education
Lamb, Terry, Hatoss, Aniko and O'Neill, Shirley. 2020. "Challenging social injustice in superdiverse contexts through activist languages education." Papa, Rosemary (ed.) Handbook on Promoting Social Justice in Education. Cham, Switzerland. Springer. pp. 33-69New opportunities for languages learning through twenty-first-century knowledge-building communitiestwenty-first-century knowledge-building communities
O'Neill, Shirley. 2021. "New opportunities for languages learning through twenty-first-century knowledge-building communitiestwenty-first-century knowledge-building communities." Arber, Ruth, Weinmann, Michiko and Blackmore, Jillian (ed.) Rethinking Languages Education: Directions, Challenges and Innovations. Milton Park, Abingdon, United kingdom. Routledge. pp. 179-204Introduction [to Stimulating languages and learning: global perspectives and community engagement]
Austin, Gavin and O'Neill, Shirley. 2020. "Introduction [to Stimulating languages and learning: global perspectives and community engagement]." Austin, Gavin and O'Neill, Shirley (ed.) Stimulating languages and learning: global perspectives and community engagement. Blue Mounds, Wisconsin, United States. Deep Education Press. pp. 9-10Stimulating languages and learning: global perspectives and community engagement
Austin, Gavin and O'Neill, Shirley. 2020. Stimulating languages and learning: global perspectives and community engagement. Blue Mounds, Wisconsin, United States. Deep Education Press.Are you feeding back or is it taking students forward?: changing the traditional narrative to ensure a dialogic approach in formative assessment
Dann, Christopher and O'Neill, Shirley. 2020. "Are you feeding back or is it taking students forward?: changing the traditional narrative to ensure a dialogic approach in formative assessment." Dann, Christopher Ewart and O'Neill, Shirley (ed.) Technology-enhanced formative assessment practices in higher education. Hershey, United States. IGI Global. pp. 275-296Technology-enhanced formative assessment practices in higher education
Dann, Christopher Ewart and O'Neill, Shirley. 2020. Technology-enhanced formative assessment practices in higher education. Hershey, United States. IGI Global.Formative assessment via video feedback on practicum: implications for higher education and professional teacher accreditation bodies
Dann, Christopher, Dann, Beverly and O'Neill, Shirley. 2018. "Formative assessment via video feedback on practicum: implications for higher education and professional teacher accreditation bodies." Richardson, Tony, Dann, Beverly, Dann, Christopher and O'Neill, Shirley (ed.) Formative assessment practices for pre-service teacher practicum feedback: emerging research and opportunities. Hershey, PA, United States. IGI Global. pp. 158-183Video feedback on practicum: demonstrating effective pedagogy and making children’s progress explicit
O'Neill, Shirley and Dann, Christopher. 2018. "Video feedback on practicum: demonstrating effective pedagogy and making children’s progress explicit." Richardson, Tony, Dann, Beverly, Dann, Christopher and O'Neill, Shirley (ed.) Formative assessment practices for pre-service teacher practicum feedback: emerging research and opportunities. Hershey, PA, United States. IGI Global. pp. 113-139Positioning preservice teacher formative assessment in the literature
Dann, Christopher and O'Neill, Shirley. 2018. "Positioning preservice teacher formative assessment in the literature." Richardson, Tony, Dann, Beverly, Dann, Christopher and O'Neill, Shirley (ed.) Formative assessment practices for pre-service teacher practicum feedback: emerging research and opportunities. Hershey, PA, United States. IGI Global. pp. 1-46School leadership and pedagogical reform: building student capacity
O'Neill, Shirley. 2015. "School leadership and pedagogical reform: building student capacity." Beycioglu, Kadir and Pashiardis, Petros (ed.) Multidimensional perspectives on principal leadership effectiveness. Hershey, PA, USA. IGI Global. pp. 103-131EFL teachers professional learning needs: working with multimedia and the cloud
O'Neill, Shirley. 2015. "EFL teachers professional learning needs: working with multimedia and the cloud." Wong, Lap Tuen and Dubey-Jhaveri, Aditi (ed.) English language education in a global world: practices, issues and challenges. New York. Nova Science Publishers. pp. 45-60Leadership style and culturally competent care: nurse leaders' views of their practice in the multicultural care settings of the United Arab Emirates
El Amouri, Souher and O'Neill, Shirley. 2014. "Leadership style and culturally competent care: nurse leaders' views of their practice in the multicultural care settings of the United Arab Emirates." Contemporary Nurse. 48 (2), pp. 135-149. https://doi.org/10.1080/10376178.2014.11081936The effectiveness of the IDEAS project in Sydney CEO: a research report
Andrews, Dorothy, Crowther, Frank, Morgan, Allan and O'Neill, Shirley. 2012. The effectiveness of the IDEAS project in Sydney CEO: a research report. Toowoomba, Australia. University of Southern Queensland.Finding one's own linguistic space: views on English, Afrikaans and identity in a semi-urban Australian context
Hatoss, Aniko, van Rensburg, Henriette and Starks, Donna. 2011. "Finding one's own linguistic space: views on English, Afrikaans and identity in a semi-urban Australian context." Sociolinguistic Studies. 5 (2), pp. 257-289. https://doi.org/10.1558/sols.v5i2.257Language learning and cross-cultural attitudes: an international study of the attitudes of Japanese students of English
O'Neill, Shirley, Ingram, David E., Kono, Minoru and Sasaki, S.. 2008. Language learning and cross-cultural attitudes: an international study of the attitudes of Japanese students of English. Akita, Japan. Akita University.Raising the pedagogical bar: teachers' co-construction of explicit teaching
O'Neill, Shirley, Geoghegan, Deborah and Petersen, Shauna. 2013. "Raising the pedagogical bar: teachers' co-construction of explicit teaching." Improving Schools. 16 (2), pp. 148-158. https://doi.org/10.1177/1365480213493709Metalanguage: the 'teacher talk' of explicit literacy teaching in practice
Geoghegan, Deborah, O'Neill, Shirley and Petersen, Shauna. 2013. "Metalanguage: the 'teacher talk' of explicit literacy teaching in practice." Improving Schools. 16 (2), pp. 119-129. https://doi.org/10.1177/1365480213493707Activating 'language for learning' through schoolwide pedagogy: the case of MacKillop School
O'Neill, Shirley. 2013. "Activating 'language for learning' through schoolwide pedagogy: the case of MacKillop School." Improving Schools. 16 (2), pp. 107-118. https://doi.org/10.1177/1365480213492408Changing traditional reading pedagogy: the importance of classroom interactive talk for year one Malay readers
Tarasat, Hajah Suraya Haji and O'Neill, Shirley. 2012. "Changing traditional reading pedagogy: the importance of classroom interactive talk for year one Malay readers." International Journal of Pedagogies and Learning. 7 (3), pp. 239-261. https://doi.org/10.5172/ijpl.2012.7.3.239Hitting the bullseye of school improvement: the IDEAS project at work in a successful school system
Crowther, Frank, Andrews, Dorothy, Morgan, Allan and O'Neill, Shirley. 2012. "Hitting the bullseye of school improvement: the IDEAS project at work in a successful school system." Leading and Managing. 18 (2), pp. 1-33.Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE
El-Amouri, Souher and O'Neill, Shirley. 2011. "Supporting cross-cultural communication and culturally competent care in the linguistically and culturally diverse hospital settings of UAE." Contemporary Nurse. 39 (2), pp. 240-255.Teaching and assessment of persuasive writing: juggling the language features and grasping the metalanguage
O'Neill, Shirley. 2012. "Teaching and assessment of persuasive writing: juggling the language features and grasping the metalanguage." International Journal of Pedagogies and Learning. 7 (1), pp. 84-98. https://doi.org/10.5172/ijpl.2012.7.1.84Pre-service teachers' comparative analyses of teacher-/parent-child talk: making literacy teaching explicit and children's literacy learning visible
O'Neill, Shirley and Geoghegan, Deborah. 2012. "Pre-service teachers' comparative analyses of teacher-/parent-child talk: making literacy teaching explicit and children's literacy learning visible." International Journal of English Studies. 12 (1), pp. 97-127. https://doi.org/10.6018/ijesCareer choices: linguistic and educational socialization of Sudanese-background high-school students in Australia
Hatoss, Aniko, O'Neill, Shirley and Eacersall, Douglas. 2012. "Career choices: linguistic and educational socialization of Sudanese-background high-school students in Australia." Linguistics and Education. 23 (1), pp. 16-30. https://doi.org/10.1016/j.linged.2011.10.003First year pre-service teachers' views about literacy: exploring the breadth and depth of their pedagogical needs
O'Neill, Shirley and Geoghegan, Deborah. 2011. "First year pre-service teachers' views about literacy: exploring the breadth and depth of their pedagogical needs." International Journal of Pedagogies and Learning. 6 (3), pp. 187-205. https://doi.org/10.5172/ijpl.2011.6.3.187Introduction [to a special edition of Current Issues in Language Planning]
Hatoss, Aniko and Cunningham, Denis. 2004. "Introduction [to a special edition of Current Issues in Language Planning]." Current Issues in Language Planning. 5 (4), pp. 351-360.Does the ownership rest with us? Global English and the native speaker ideal among Japanese high school students
Saito, Akihiro and Hatoss, Aniko. 2011. "Does the ownership rest with us? Global English and the native speaker ideal among Japanese high school students." International Journal of Pedagogies and Learning. 6 (2), pp. 108-125. https://doi.org/10.5172/ijpl.2011.108Case study two synopsis - Meadow Fair North Primary School (MFN)
Andrews, Dorothy, Abawi, Lindy and O'Neill, Shirley. 2009. "Case study two synopsis - Meadow Fair North Primary School (MFN)." Andrews, Dorothy (ed.) A research report on the implementation of the IDEAS project in Victoria, 2004-8. Winmalee, NSW, Australia. Australian Council for Educational Leaders (ACEL). pp. 75-91Afrikaans language maintenance in Australia
Hatoss, Aniko, Starks, Donna and van Rensburg, Henriette Janse. 2011. "Afrikaans language maintenance in Australia ." Australian Review of Applied Linguistics. 34 (1), pp. 4-23. https://doi.org/10.1075/aral.34.1.01hatCapacity building for sustainable school improvement: an Australian research study
Andrews, Dorothy, Crowther, Frank, Abawi, Lindy, Conway, Joan, Dawson, Mark, Lewis, Marian, Morgan, Allan, O'Neill, Shirley and Petersen, Shauna. 2011. Capacity building for sustainable school improvement: an Australian research study. Saarbrucken, Germany. VDM Verlag Dr. Muller.NETPAW and English instruction: reaching out to Australia [Keynote speaker]
O'Neill, Shirley. 2010. "NETPAW and English instruction: reaching out to Australia [Keynote speaker]." ROCMELIA 2010: Colorful Multimedia Language Instruction and Testing. Kaohsiung, Taiwan 17 - 18 Dec 2010 Kaohsiung, Taiwan.A case study of isolated NESB adult migrant women's experience learning english: a sociocultural approach to decoding household texts
O'Neill, Shirley and Hewagodage, Vineetha. 2010. "A case study of isolated NESB adult migrant women's experience learning english: a sociocultural approach to decoding household texts." International Journal of Pedagogies and Learning. 6 (1), pp. 23-40.Quo vadis: transplanting lives of South African women settling in Australia
van Rensburg, Henriette and Hatoss, Aniko. 2007. "Quo vadis: transplanting lives of South African women settling in Australia." Albion, Majella J. and Collins, Pauline (ed.) 2007 International Women's Conference: Education, Employment and Everything... theTriple Layers of a Woman's Life. Toowoomba, Australia 26 - 29 Sep 2007 Toowoomba, Australia.L1 literacy amongst generation 1b: a study of an Australian Afrikaans speaking community
van Rensburg, Henriette, Hatoss, Aniko and Starks, Donna. 2008. "L1 literacy amongst generation 1b: a study of an Australian Afrikaans speaking community ." New Zealand Studies in Applied Linguistics. 14 (2), pp. 83-92.Relational concepts: language, thinking and pedagogy and the spatial metaphor of time
O'Neill, Shirley. 2009. Relational concepts: language, thinking and pedagogy and the spatial metaphor of time. Brisbane, Australia. Post Pressed.Editors' introduction to special theme issue [of International Journal of Pedagogies and Learning]: Meanings emerging in practice (Part 2)
Danaher, Patrick Alan, Mills, Carmen, White, Robert D., O'Neill, Shirley and Son, Jeong-Bae. 2007. "Editors' introduction to special theme issue [of International Journal of Pedagogies and Learning]: Meanings emerging in practice (Part 2)." International Journal of Pedagogies and Learning. 3 (2), pp. 1-3.Implementing NETPAW's diagnostic test of English proficiency in Australia: a case study [Keynote speaker]
O'Neill, Shirley. 2009. "Implementing NETPAW's diagnostic test of English proficiency in Australia: a case study [Keynote speaker]." ROCMELIA 2009: Globalization and Language Instruction. Kaohsiung, Taiwan Kaohsiung, Taiwan.EFL proficiency level and differences in Japanese secondary school students' views on the need for pedagogical change
O'Neill, Shirley. 2009. "EFL proficiency level and differences in Japanese secondary school students' views on the need for pedagogical change." International Journal of Pedagogies and Learning. 5 (1), pp. 49-71.Gendered barriers to educational opportunities: resettlement of Sudanese refugees in Australia
Hatoss, Aniko and Huijser, Henk. 2010. "Gendered barriers to educational opportunities: resettlement of Sudanese refugees in Australia ." Gender and Education. 22 (2), pp. 147-160. https://doi.org/10.1080/09540250903560497A case study of learning in english as a foreign language (EFL) in Japan: high school students' english proficiency levels and fostering positive cross-cultural attitudes
O'Neill, Shirley. 2008. "A case study of learning in english as a foreign language (EFL) in Japan: high school students' english proficiency levels and fostering positive cross-cultural attitudes." International Journal of Pedagogies and Learning. 4 (5), pp. 104-120.Editor's introduction to special theme issue [of International Journal of Pedagogies and Learning]: Pedagogical meanings emerging in practice (Part 1)
O'Neill, Shirley. 2008. "Editor's introduction to special theme issue [of International Journal of Pedagogies and Learning]: Pedagogical meanings emerging in practice (Part 1)." International Journal of Pedagogies and Learning. 4 (3), pp. 1-4.Editor's introduction to special theme issue [of International Journal of Pedagogies and Learning]: Pedagogical meanings emerging in practice (Part 2)
O'Neill, Shirley. 2008. "Editor's introduction to special theme issue [of International Journal of Pedagogies and Learning]: Pedagogical meanings emerging in practice (Part 2)." International Journal of Pedagogies and Learning. 4 (5), pp. 1-3.Editors' introduction to special theme issue [of International Journal of Pedagogies and Learning]: Meanings emerging in practice (Part 3)
Cleary, Kaye, Danaher, Patrick Alan, Midgley, Warren, O'Neill, Shirley and Son, Jeong-Bae. 2007. "Editors' introduction to special theme issue [of International Journal of Pedagogies and Learning]: Meanings emerging in practice (Part 3)." International Journal of Pedagogies and Learning. 3 (3), pp. 1-3.Do multicultural policies work? Language maintenance and acculturation in two vintages of the Hungarian diaspora in Queensland, Australia
Hatoss, Aniko. 2005. "Do multicultural policies work? Language maintenance and acculturation in two vintages of the Hungarian diaspora in Queensland, Australia." Cohen, James, McAlister, Kara T., Rolstad, Kellie and MacSwan, Jeff (ed.) ISB4: 4th International Symposium on Bilingualism. Arizona, United States 30 Apr - 03 May 2005 Somerville.Community-level approaches in language planning: the case of Hungarian in Australia
Hatoss, Aniko. 2008. "Community-level approaches in language planning: the case of Hungarian in Australia." Liddicoat, Anthony J. and Baldauf Jr., Richard B. (ed.) Language Planning and Policy: Language Planning in Local Contexts. Clevedon, United Kingdom. Multilingual Matters. pp. 55-74Globalisation, interculturality and culture teaching: international students' cultural learning needs in Australia
Hatoss, Aniko. 2006. "Globalisation, interculturality and culture teaching: international students' cultural learning needs in Australia." Prospect. 21 (2), pp. 47-69.Language maintenance and identity among Sudanese-Australian refugee-background youth
Hatoss, Aniko and Sheely, Terry. 2009. "Language maintenance and identity among Sudanese-Australian refugee-background youth." Journal of Multilingual and Multicultural Development. 30 (2), pp. 127-144. https://doi.org/10.1080/01434630802510113Fostering positive cross-cultural attitudes through language teaching
Ingram, David E., Kono, Minoru, O'Neill, Shirley and Sasaki, Masako. 2008. Fostering positive cross-cultural attitudes through language teaching. Maleny, Australia. Post Pressed.Teaching english as a second language: pedagogy and ecology for 21st century learning environments
O'Neill, Shirley and Gish, Annabelle. 2008. Teaching english as a second language: pedagogy and ecology for 21st century learning environments. South Melbourne, Australia. Oxford University Press.![](/~234/dnn/default-thumbnail.png)