Harnessing a nation's linguistic competence: identifying and addressing foreign language needs in the tourism and hospitality industry

Article


O'Neill, Shirley and Hatoss, Aniko. 2003. "Harnessing a nation's linguistic competence: identifying and addressing foreign language needs in the tourism and hospitality industry." Australian Review of Applied Linguistics. 26 (2), pp. 31-45.
Article Title

Harnessing a nation's linguistic competence: identifying and addressing foreign language needs in the tourism and hospitality industry

ERA Journal ID8730
Article CategoryArticle
AuthorsO'Neill, Shirley (Author) and Hatoss, Aniko (Author)
Journal TitleAustralian Review of Applied Linguistics
Journal Citation26 (2), pp. 31-45
Number of Pages15
Year2003
Place of PublicationMelbourne, Australia
ISSN0155-0640
1833-7139
Web Address (URL)http://search.informit.com.au/fullText;dn=130825;res=AEIPT
Abstract

This paper reports the findings of a research project aimed to (a) identify the foreign language and cross-cultural skill needs of workers in the tourism and hospitality industry in Australia, and to (b) develop foreign language competencies for use in industry training packages. A representative sample of work sites was visited to develop a
detailed profile of the language and cross-cultural skills/leve1s and job requirements. The resulting competency standards were subsequently included in the industry training packages (Tourism Training Australia, 2002). This paper gives empirical evidence for the need for foreign language skills in the industry and gives account of the methodology used for identifying these needs and translating them into foreign language competencies. The outcomes of this research, the competency standards, bear two fold significance. On the one hand,they provide a tool for recognising the existing linguistic and cultural skills of those Australians who work in the industry (these are mainly Australians from non-English speaking background, NESB), on the other hand they provide a tool for motivating foreign language learning by those who seek a career in the industry, by giving recognition for their foreign language skills as part of the wider training program. This research was commissioned by Tourism Training Australia, Sydney and funded by the Department of Industry, Science & Resources.

Keywordstourism; hospitality; LOTE; foreign language speakers; industry requirements
ANZSRC Field of Research 2020479999. Other language, communication and culture not elsewhere classified
380116. Tourism economics
350802. Tourism forecasting
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Byline AffiliationsFaculty of Education
University of Southern Queensland
Institution of OriginUniversity of Southern Queensland
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