Service-mining based on knowledge and customer databases
Paper
Li, Yan, Wen, Peng, Wang, Hu and Gong, Chunqiang. 2007. "Service-mining based on knowledge and customer databases." Zhang, Zili and Siekmann, Jorg (ed.) 2nd International Conference on Knowledge Science, Engineering, and Management (KSEM 2007). Melbourne, Australia 28 - 30 Nov 2007 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-540-76719-0_63
Paper/Presentation Title | Service-mining based on knowledge and customer databases |
---|---|
Presentation Type | Paper |
Authors | Li, Yan (Author), Wen, Peng (Author), Wang, Hu (Author) and Gong, Chunqiang (Author) |
Editors | Zhang, Zili and Siekmann, Jorg |
Journal or Proceedings Title | Lecture Notes in Computer Science (Book series) |
Journal Citation | 4798, pp. 587-592 |
Number of Pages | 6 |
Year | 2007 |
Publisher | Springer |
Place of Publication | Berlin, Germany |
ISSN | 1611-3349 |
0302-9743 | |
ISBN | 3540767185 |
Digital Object Identifier (DOI) | https://doi.org/10.1007/978-3-540-76719-0_63 |
Web Address (URL) of Paper | http://www.springerlink.com/content/5244484285402124/ |
Conference/Event | 2nd International Conference on Knowledge Science, Engineering, and Management (KSEM 2007) |
Event Details | 2nd International Conference on Knowledge Science, Engineering, and Management (KSEM 2007) Event Date 28 to end of 30 Nov 2007 Event Location Melbourne, Australia |
Abstract | This paper addresses a service-mining technique and applies this technique to improve the services of vehicle service centers. We propose a service-mining system and its data structure to discover the most important services required through analyzing service records, feedback records and the available products. The system can improve the quality of mining automatically by updating mining strategies regularly. |
Keywords | service-mining; behaviour prediction; vehicle service; customer relationship management |
ANZSRC Field of Research 2020 | 350302. Business information management (incl. records, knowledge and intelligence) |
350303. Business information systems | |
460908. Information systems organisation and management | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | Department of Mathematics and Computing |
Department of Electrical, Electronic and Computer Engineering | |
Wuhan University of Technology, China |
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