350715. Quality management
| Title | 350715. Quality management |
|---|---|
| Parent | 3507. Strategy, management and organisational behaviour |
Latest research outputs
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Working together to enhance school outcomes: an Australian case study of parallel leadership
Andrews, Dorothy. 2008. "Working together to enhance school outcomes: an Australian case study of parallel leadership." Leading and Managing. 14 (2), pp. 45-60.Article
IT service departments struggle to adopt a service-oriented philosophy
Cater-Steel, Aileen. 2009. "IT service departments struggle to adopt a service-oriented philosophy ." International Journal of Information Systems in the Service Sector. 1 (2), pp. 69-77.Article
Education for IT service management standards
Cater-Steel, Aileen and Toleman, Mark. 2009. "Education for IT service management standards." Kelley, George (ed.) Selected readings on information technology management: contemporary issues. Hershey PA, USA. IGI Global. pp. 293-306Edited book (chapter)
Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management
Gacenga, Francis. 2009. Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management. Toowoomba. University of Southern Queensland. https://doi.org/10.26192/q37yzDataset
Conflicting views on ITIL implementation: managed as a project-or business as usual?
Cater-Steel, Aileen and Pollard, Carol. 2008. "Conflicting views on ITIL implementation: managed as a project-or business as usual?" 2008 Information Resources Management Association International Conference (IRMA 2008). Ontario, Canada 18 - 20 May 2008 Hershey, PA, United States.Paper
Measuring return on investment from implementing ITIL: a review of the literature
Tiong, Chee Ing, Cater-Steel, Aileen and Tan, Wui-Gee. 2009. "Measuring return on investment from implementing ITIL: a review of the literature." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 408-422Edited book (chapter)
The SH&E agenda: globalisation and reputable business management
Eddington, Ian. 2003. "The SH&E agenda: globalisation and reputable business management ." Safety Management.Article
E-innovation: information quality perspective
Al-Hakim, Latif. 2007. "E-innovation: information quality perspective." Chen, Jin, Xu, Qingrui and Wu, Xiaobo (ed.) ISMOT 2007: Managing Total Innovation and Open Innovation in the 21st Century. Hangzhou, China 01 - 03 Jun 2007 Hangzhou, China.Paper
Operations and information quality management: current trends and future directions
Al-Hakim, Latif. 2007. "Operations and information quality management: current trends and future directions." Gupta, Omprakash, Saha, Gour and Agrawal, Shivprakash (ed.) Emerging Perspectives of Decision Making in a New Globalized Word: Theory, Practice and Future Directions (2007). Bangkok, Thailand 17 - 20 Oct 2007 Houson, TX, United States.Paper
The use of machine vision for assessment of fodder quality
Dunn, Mark T. and Billingsley, John. 2007. "The use of machine vision for assessment of fodder quality." Bradbeer, Robin and Ku, Kenneth (ed.) 14th Annual Conference on Mechatronics and Machine Vision In Practice (M2VIP 2007). Xiamen, China 03 - 05 Dec 2007 Hong Kong. https://doi.org/10.1109/MMVIP.2007.4430739Paper
Towards quality in multiple-choice assessment
St Hill, Rod and Carmichael, Colin. 2006. "Towards quality in multiple-choice assessment." International Journal of Business and Management Education. Special Issue, pp. 33-47.Article
Process benchmarking: an application to lending products
Delpachitra, Sarath and Beal, Diana. 2002. "Process benchmarking: an application to lending products." Benchmarking: an international journal. 9 (4), pp. 409-420. https://doi.org/10.1108/14635770210442725Article
Teaching excellence: creating a definition through a school-based process
Nash, Mary-Elizabeth and McLendon, Emory. 1999. "Teaching excellence: creating a definition through a school-based process." Catholic School Studies. 72 (2), pp. 56-59.Article
Total quality management and reconceptualising management in Africa
Perry, Chad. 1997. "Total quality management and reconceptualising management in Africa." International Business Review. 6 (3), pp. 233-243. https://doi.org/10.1016/S0969-5931(97)00002-4Article
Green characters in cabernet sauvignon
Gibberd, Mark, Wilkinson, Kerry and Kennedy, Ursula. 2006. "Green characters in cabernet sauvignon." Oag, David (ed.) ASVO 2006: 'Finishing the Job' - Optimal Ripening of Cabernet Sauvignon and Shiraz. Mildura, Australia 21 Jul 2006 Mildura, Australia.Paper
IT service management improvement - actor network perspective
Cater-Steel, A. and McBride, Neil. 2007. "IT service management improvement - actor network perspective." Osterle, Hubert, Schelo, Joachim and Winter, Robert (ed.) 15th European Conference on Information Systems: Relevant rigour - Rigorous relevance (ECIS 2007). St Gallen, Switzerland 07 - 09 Jun 2007 Switzerland.Paper
The effect of information quality on surgery process variation
Al-Hakim, Latif. 2007. "The effect of information quality on surgery process variation." Khosrow-Pour, Mehdi (ed.) IRMA 2007: Managing Worldwide Operations and Communications with Information Technology. Vancouver, Canada 19 - 23 May 2007 Hershey, PA, United States. https://doi.org/10.4018/978-1-59904-929-8.ch401Paper
Software process evaluation: experience report
Cater-Steel, Aileen. 2002. "Software process evaluation: experience report." Electronic Journal of Information Systems Evaluation. 5 (2).Article
Software process evaluation: experience report from down under
Cater-Steel, Aileen. 2000. "Software process evaluation: experience report from down under ." Brown, Anne and Remenyi, Don (ed.) 7th European Conference on Information Technology Evaluation (ECITE 2000). Dublin, Ireland Sep 2000 Dublin, Ireland.Paper
Assessment of fresh beef quality by Australian consumers at the point of purchase
Jocumsen, Adrienne. 2005. "Assessment of fresh beef quality by Australian consumers at the point of purchase." Purchase, Sharon (ed.) Australian and New Zealand Marketing Academy Conference (ANZMAC 2005): Broadening the Boundaries. Fremantle, Australia 05 - 07 Dec 2005 Crawley, Australia.Paper
Outsourcing total plant maintenance in Singapore petrochemical industry:a critical perspective
Kong, Chan Nam. 2005. Outsourcing total plant maintenance in Singapore petrochemical industry:a critical perspective. Doctorate other than PhD Doctor of Business Administration. University of Southern Queensland.Doctorate other than PhD
Risk reduction in general practice and the role of the receptionist
Patterson, Elizabeth, Forrester, Kim, Price, Kay and Hegney, Desley. 2005. "Risk reduction in general practice and the role of the receptionist." Journal of Law and Medicine. 12 (3), pp. 340-347.Article
Comparing different approaches to the use of DiffServ in the internet
McNickle, Don and Addie, Ron. 2005. "Comparing different approaches to the use of DiffServ in the internet." Vinnal, E. (ed.) 2005 IEEE Region 10 International Conference (TENCON 2005). Melbourne, Australia 21 - 24 Nov 2005 Melbourne, Australia. https://doi.org/10.1109/TENCON.2005.301038Paper
Critical success factors in supply chain management at high technology companies.
Soin, Sarvnandan S.. 2004. Critical success factors in supply chain management at high technology companies. Doctorate other than PhD Doctor of Business Administration. University of Southern Queensland.Doctorate other than PhD