Retaining telephone counsellor volunteers at Lifeline Darling Downs and South West Queensland Limited: a consideration of counselling self-efficacy

Poster

Beccaria, Gavin and Weston, Alisha. 2009. "Retaining telephone counsellor volunteers at Lifeline Darling Downs and South West Queensland Limited: a consideration of counselling self-efficacy." Voudouris, Nicholas and Mrowinski, Vicky (ed.) 44th Australian Psychological Society Annual Conference 2009. Darwin, Australia 30 Sep - 04 Oct 2009 Melbourne, Australia.
Paper/Presentation Title

Retaining telephone counsellor volunteers at Lifeline Darling Downs and South West Queensland Limited: a consideration of counselling self-efficacy

Presentation TypePoster
AuthorsBeccaria, Gavin (Author) and Weston, Alisha (Author)
EditorsVoudouris, Nicholas and Mrowinski, Vicky
Journal or Proceedings TitleProceedings of the 44th Australian Psychological Society Annual Conference
Number of Pages2
Year2009
Place of PublicationMelbourne, Australia
ISBN9780909881412
Web Address (URL) of Paperhttp://www.psychology.org.au/publications/conferences/abstracts/
Conference/Event44th Australian Psychological Society Annual Conference 2009
Event Details
44th Australian Psychological Society Annual Conference 2009
Parent
Australian Psychological Society (APS) Annual Conference
Event Date
30 Sep 2009 to end of 04 Oct 2009
Event Location
Darwin, Australia
Abstract

Many volunteer organisations experience difficulties with being able to successfully recruit and retain their
volunteers. This has been the case for Lifeline Darling Downs and South West Queensland, a non-profit telephone counselling service in Toowoomba. This organisation has experienced high levels of volunteer turnover in the past 12 months. A project was designed to investigate some of the possible factors that are associated with volunteer retention. In particular, this paper attempted to consider the influence of counselling self-efficacy on volunteer retention. Participants consisted of 40 telephone counsellors (31 women and 9 men), from Lifeline Darling Downs and South West Queensland. They were requested to
complete two surveys that were designed specifically for Lifeline Telephone Counsellors (TCs). These surveys measured TCs‘ satisfaction with; accreditation, supervision and the organisational climate.Participants were also required to complete an inventory that measured their counselling self-efficacy, a scale that measured their emotional well-being at work, and a scale that measured their intentions to leave Lifeline. This study revealed that there was a significant negative relationship between satisfaction with accreditation and organisational satisfaction with intentions to leave. There was found to be no relationship between counselling self-efficacy and intentions to leave; and no relationship between
counselling self-efficacy and satisfaction with supervision. Furthermore, there was no significant difference between levels of counselling self-efficacy based on years of telephone counselling experience, and no
significant difference between levels of counselling self-efficacy and level of training. Overall the sample indicated a high level of counselling self-efficacy and it is recommended that future research assess counselling self-efficacy prior to TC training

Keywordstelephone counsellors; volunteers; Lifeline
ANZSRC Field of Research 2020440902. Counselling, wellbeing and community services
520104. Industrial and organisational psychology (incl. human factors)
520399. Clinical and health psychology not elsewhere classified
Public Notes

Poster presentation - only abstracts published in the conference proceedings.

Byline AffiliationsDepartment of Psychology
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