Organisational behaviour: understanding people in healthcare organisations

Edited book (chapter)


Mickan, Sharon and Boyce, Rosalie A.. 2007. "Organisational behaviour: understanding people in healthcare organisations." Jones, Robert and Jenkins, Fiona (ed.) Key topics in healthcare management: understanding the big picture. Oxford, United Kingdom. Radcliffe Publishing Ltd. pp. 164-179
Chapter Title

Organisational behaviour: understanding people in healthcare organisations

Book Chapter CategoryEdited book (chapter)
ERA Publisher ID3069
Book TitleKey topics in healthcare management: understanding the big picture
AuthorsMickan, Sharon (Author) and Boyce, Rosalie A. (Author)
EditorsJones, Robert and Jenkins, Fiona
Page Range164-179
SeriesAllied Health Professions
Chapter Number9
Number of Pages16
Year2007
PublisherRadcliffe Publishing Ltd
Place of PublicationOxford, United Kingdom
ISBN9781857757088
Web Address (URL)http://www.radcliffe-oxford.com/books/samplechapter/7084/09%20KeyTopics%20Ch09-47145480rdz.pdf
Abstract

One of the major reasons for looking at organisational behaviour theories is to better understand and manage people, change and teams. In order to understand a particular issue within any organisation it may be useful to view it from more than one perspective. The provision of health services must be considered in the context of healthcare organisations. Interactions between practitioners and patients occur in an organisational and social context and within a system of infrastructure. These contextual differences exist in a unique space and time
within and across nations.

Keywordsinterpersonal communication; patients; patient communication; team management
ANZSRC Field of Research 2020350710. Organisational behaviour
520104. Industrial and organisational psychology (incl. human factors)
420306. Health care administration
Public Notes

Copyright Radcliffe Publishing Ltd.

Byline AffiliationsUniversity of Oxford, United Kingdom
University of Queensland
Institution of OriginUniversity of Southern Queensland
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