Stakeholder engagement and asset management: a case study of the Gold Coast Airport, Queensland

Paper

Dhakal, Subas P., Mahmood, Muhammad N., Wiewiora, Anna, Brown, Kerry and Keast, Robyn. 2015. "Stakeholder engagement and asset management: a case study of the Gold Coast Airport, Queensland." Lee, Woo Bang, Choi, Byeongkuen, Ma, Lin and Mathew, Joseph (ed.) 7th World Congress on Engineering Asset Management: Towards Integration and Interoperability (WCEAM 2012). Daejeon City, Korea 08 - 09 Oct 2012 Switzerland. https://doi.org/10.1007/978-3-319-06966-1_19
Paper/Presentation Title

Stakeholder engagement and asset management: a case study of the Gold Coast Airport, Queensland

Presentation TypePaper
AuthorsDhakal, Subas P. (Author), Mahmood, Muhammad N. (Author), Wiewiora, Anna (Author), Brown, Kerry (Author) and Keast, Robyn (Author)
EditorsLee, Woo Bang, Choi, Byeongkuen, Ma, Lin and Mathew, Joseph
Journal or Proceedings TitleLecture Notes in Mechanical Engineering (Book series)
ERA Conference ID44258
Number of Pages11
Year2015
Place of PublicationSwitzerland
ISBN9783319024615
9783319069661
Digital Object Identifier (DOI)https://doi.org/10.1007/978-3-319-06966-1_19
Web Address (URL) of Paperhttp://link.springer.com/chapter/10.1007/978-3-319-06966-1_19
Conference/Event7th World Congress on Engineering Asset Management: Towards Integration and Interoperability (WCEAM 2012)
World Congress on Engineering Asset Management
Event Details
World Congress on Engineering Asset Management
WCEAM-IMS
Rank
C
C
C
C
C
C
C
Event Details
7th World Congress on Engineering Asset Management: Towards Integration and Interoperability (WCEAM 2012)
Event Date
08 to end of 09 Oct 2012
Event Location
Daejeon City, Korea
Abstract

One of the fastest growing industries—aviation—faces serious and compounding challenges in maintaining healthy relationships with community stakeholders. One area in aviation-creating community conflict is noise pollution. However, current understandings of the factors that affect noise annoyance of the community are poorly conceptualized. More importantly, the way community needs and expectations could be incorporated in airport governance has been inadequately framed to address the issue of aircraft noise. This paper proposes the utility of adopting an integrated strategic asset management (ISAM) framework [1] to explore the dynamic nature of relationships between and airport and its surrounding area. The case of the Gold Coast Airport (OOL) operator and community stakeholders is used. This paper begins with an overview of the ISAM framework in the context of airport governance and sustainable development as a way to find a balance between economic opportunities and societal concerns through stakeholder engagement. Next, an exploratory case study is adopted as a method to explore the noise-related complaints, complainants, and possible causes. Following this, the paper reviews three approaches to community stakeholder engagement in Australia, Japan, and UK and discusses their implications in the context of OOL. The paper concludes with a contention that airport governance is likely to be much more effective with the adoption of ISAM framework than without it.

ANZSRC Field of Research 2020400508. Infrastructure engineering and asset management
350901. Air transportation and freight services
350799. Strategy, management and organisational behaviour not elsewhere classified
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Byline AffiliationsSouthern Cross University
School of Civil Engineering and Surveying
SeriesLecture Notes in Mechanical Engineering
Institution of OriginUniversity of Southern Queensland
Book TitleProceedings of the 7th World Congress on Engineering Asset Management (WCEAM 2012)Lecture Notes in Mechanical Engineering 2015, pp 195-205
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