Voices from the field: Transforming student services: Inclusive, scalable, and personalised solutions

Article

Oostergo, Natalie, Rueckert, Caroline, Burge, Laura, Choudhury, Priyanka, Navin, Fiona, Ardern, Sara, Arya, Eshan, Austin, Kylie, Baker-Andresen, Danay, Baldwin, Michelle, Balson, Kathleen, Beresford, Elizabeth, Billingham, Keri, Brady, Fiona, Cavu, Karen, Charlton, Michelle, Corbett, Kylie, Daniells, Simone, Dao, Thi Yen Nhi, ..., Winter, Abigail. 2025. "Voices from the field: Transforming student services: Inclusive, scalable, and personalised solutions." Journal of the Australian and New Zealand Student Services Association (JANZSSA). 33 (2), pp. 133-146. https://doi.org/10.30688/janzssa.2025-2-06
Article Title

Voices from the field: Transforming student services: Inclusive, scalable, and personalised solutions

Article CategoryArticle
AuthorsOostergo, Natalie, Rueckert, Caroline, Burge, Laura, Choudhury, Priyanka, Navin, Fiona, Ardern, Sara, Arya, Eshan, Austin, Kylie, Baker-Andresen, Danay, Baldwin, Michelle, Balson, Kathleen, Beresford, Elizabeth, Billingham, Keri, Brady, Fiona, Cavu, Karen, Charlton, Michelle, Corbett, Kylie, Daniells, Simone, Dao, Thi Yen Nhi, Dayman, Loretta, Ekberg, Robyn, Gamage, Sachini, Ganon, Ebe, Graham, Tina, Gray, Kim, Hill, Aiden, Hudson, Emma, Ibrahim, Abdifatah Aden, Jaquiery, Nathan John, Karstaedt, Graeme, Kaushal, Sakshi, Keegan, Ellie, Picton, Catherine, Pitman, Samuel, Portch, Karla, Richardson, Kerrie Lucia, Rix, Janine M., Segura, Stephanie, Starling, Lukas, Tran, Thanh Tai, Tui, Andrew and Winter, Abigail
Journal TitleJournal of the Australian and New Zealand Student Services Association (JANZSSA)
Journal Citation33 (2), pp. 133-146
Number of Pages14
Year2025
PublisherAustralia and New Zealand Student Services Association
Place of PublicationAustralia
ISSN1320-2480
2207-8460
Digital Object Identifier (DOI)https://doi.org/10.30688/janzssa.2025-2-06
Web Address (URL)https://janzssa.scholasticahq.com/article/144708-voices-from-the-field-transforming-student-services-inclusive-scalable-and-personalised-solutions
KeywordsPractice informed scholarship; Student success; Wellbeing; Student services
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020390303. Higher education
Byline AffiliationsUniversity of Southern Queensland
Griffith University
Monash University
Kangan Institute, Australia
Edith Cowan University
University of Melbourne
University of the Sunshine Coast
Queensland University of Technology
Student Success Advising
No affiliation
Flinders University
Charles Darwin University
University of Tasmania
JMC Academy, Australia
University of Canterbury, New Zealand
Murdoch University
University of Queensland
Victoria University of Wellington, New Zealand
Permalink -

https://research.usq.edu.au/item/100y65/voices-from-the-field-transforming-student-services-inclusive-scalable-and-personalised-solutions

Log in to edit

Download files

Published Version
144708-voices-from-the-field-transforming-student-services-inclusive-scalable-and-personalised-solutions.pdf
License: CC BY 4.0
File access level: Anyone

  • 41
    total views
  • 7
    total downloads
  • 18
    views this month
  • 2
    downloads this month

Export as

Related outputs

Running on fumes: A wellbeing strategy to support the supporters
Brady, Fiona and Oostergo, Natalie. 2026. "Running on fumes: A wellbeing strategy to support the supporters ." Australia and New Zealand Student Services Association Conference 2025 (ANZSSA 2025). Auckland, New Zealand 29 - 31 Oct 2025 Australia.
I've just called to say I support you: Strategies for improving call pick up rates
Oostergo, Natalie and Steinhardt, Jason. 2025. "I've just called to say I support you: Strategies for improving call pick up rates." Australia and New Zealand Student Services Association Conference 2025 (ANZSSA 2025). Auckland, New Zealand 29 - 31 Oct 2025 Australia.
Reflections on Designing In-School Enabling Courses
Jones, Angela, Navin, Fiona, Dhondea-Tenakov, Selena, Howie, Michael, Attree, Shaz, Lisciandro, Joanne, Maclaurin, Anita, Nieuwoudt, Johanna and Ramos, Fabiane. 2025. "Reflections on Designing In-School Enabling Courses." 2025 Pathways Education and Research Colloquium: Advancing the Agenda. Toowoomba, Australia 24 - 24 Oct 2025
Data thresholds in learning analytics: Identifying priority students for proactive outreach
Oostergo, Natalie and Axelsen, Megan. 2025. "Data thresholds in learning analytics: Identifying priority students for proactive outreach." 11th Students Transitions Achievement Retention & Success Conference (STARS 2025) . Cairns, Australia 30 Jun - 02 Jul 2025 Australia.
So You’re Studying with Children? A Case Study in Inclusive Support
Oostergo, Natalie, Brady, Fiona, Love, Aleesha, Hargreaves, Wendy and Irvine, Sarah. 2024. "So You’re Studying with Children? A Case Study in Inclusive Support." 29th Australia and New Zealand Student Services Association (ANZSSA) Conference. Brisbane, Australia 30 Oct - 01 Nov 2024 Australia.
Getting your capability on: The impact of a pre-orientation intervention
Steinhardt, Jason and Oostergo, Natalie. 2024. "Getting your capability on: The impact of a pre-orientation intervention." 9th Students Transitions Achievement Retention & Success Conference (STARS 2024) . Melbourne, Australia 01 - 03 Jul 2024 Australia.
Catch me before I fail: A proactive advising approach supporting first assessment success
Oostergo, Natalie, Gillies, Michelle, Brady, Fiona, Steinhardt, Jason and Kayira, David. 2024. "Catch me before I fail: A proactive advising approach supporting first assessment success." 9th Students Transitions Achievement Retention & Success Conference (STARS 2024) . Melbourne, Australia 01 - 03 Jul 2024 Australia.
Transitioning-in late enrolled students quickly and effectively
Oostergo, Natalie. 2024. "Transitioning-in late enrolled students quickly and effectively." 9th Students Transitions Achievement Retention & Success Conference (STARS 2024) . Melbourne, Australia 01 - 03 Jul 2024 Australia.
Can long distance relationships work? Insights from a partnership with a Regional University Centre
Oostergo, Natalie. 2024. "Can long distance relationships work? Insights from a partnership with a Regional University Centre ." 9th Students Transitions Achievement Retention & Success Conference (STARS 2024) . Melbourne, Australia 01 - 03 Jul 2024 Australia.
Why Australia Should Adopt the English Model for Propensity and Bad Character Evidence: Rebalancing the Criminal Justice System in Favour of the Victims of Crime
Hemming, Andrew and Hudson, Emma. 2024. "Why Australia Should Adopt the English Model for Propensity and Bad Character Evidence: Rebalancing the Criminal Justice System in Favour of the Victims of Crime." Criminal Law Journal. 47 (2), pp. 180-198.
A Third Space Approach to Integrated Academic Student Success Advising (ASSA)
Picton, Catherine, Jaquet, Alison, Simons, Leah, Byrne, Kaylenne, Oostergo, Natalie, Henderson, Amanda and Wood, Denise. 2024. "A Third Space Approach to Integrated Academic Student Success Advising (ASSA)." Student Success. 15 (1), pp. 35-47. https://doi.org/10.5204/ssj.2855
Academic student success advising (ASSA): Advising in the third space
Picton, Cat, Jaquet, Alison, Simons, Leah, Byrne, Kaylenne, Oostergo, Natalie, Henderson, Amanda and Wood, Denise. 2023. "Academic student success advising (ASSA): Advising in the third space." 8th Students Transitions Achievement Retention & Success Conference (STARS 2023). Brisbane, Australia 03 - 05 Jul 2023 Australia.
Student success advising at a Regional University Centre: University of Southern Queensland
Oostergo, Natalie, Steinhardt, Jason, Gillies, Michelle and Pozzi, Megan. 2023. "Student success advising at a Regional University Centre: University of Southern Queensland." Journal of the Australian and New Zealand Student Services Association (JANZSSA).
If you build it, will they come? Student Success Advising at a Regional University Study Hub
Oostergo, Natalie. 2023. "If you build it, will they come? Student Success Advising at a Regional University Study Hub." 2023 Regional Universities Network (RUN) Learning and Teaching Awards. Online 13 - 13 Oct 2023 Australia.
Friendship supported learning – the role of friendships in first-year students’ university experiences
Picton, Catherine, Kahu, Ella R. and Nelson, Karen J.. 2017. "Friendship supported learning – the role of friendships in first-year students’ university experiences." 3rd Students Transitions Achievement Retention & Success Conference (STARS 2017). Adelaide, Australia 02 - 05 Jul 2017 Australia.
Pathways to engagement: a longitudinal study of the first-year student experience in the educational interface
Kahu, Ella R., Picton, Catherine and Nelson, Karen. 2020. "Pathways to engagement: a longitudinal study of the first-year student experience in the educational interface." Higher Education. 79 (4), pp. 657-673. https://doi.org/10.1007/s10734-019-00429-w
Understanding Completion Patterns of Equity Students in Regional Universities
Nelson, Karen, Picton, Catherine, McMillan, Julie, Edwards, Daniel, Devlin, Marcia and Martin, Kerry. 2017. Understanding Completion Patterns of Equity Students in Regional Universities. Australia. National Centre for Student Equity in Higher Education (NCSEHE).
Experiencing the educational interface: Understanding student engagement
Kahu, Ella R., Nelson, Karen J. and Picton, Catherine. 2017. "Experiencing the educational interface: Understanding student engagement." 3rd Students Transitions Achievement Retention & Success Conference (STARS 2017). Adelaide, Australia 02 - 05 Jul 2017 Australia.
‘Hardworking, determined and happy’: first-year students’ understanding and experience of success
Picton, Catherine, Kahu, Ella R. and Nelson, Karen. 2018. "‘Hardworking, determined and happy’: first-year students’ understanding and experience of success." Higher Education Research and Development. 37 (6), pp. 1260-1273. https://doi.org/10.1080/07294360.2018.1478803
'I'm excited!' Student expectations prior to starting their first year at university
Kahu, Ella R., Nelson, Karen and Picton, Catherine. 2016. "'I'm excited!' Student expectations prior to starting their first year at university." 2nd Students Transitions Achievement Retention & Success Conference (STARS 2016). Perth, Australia 29 Jun - 02 Jul 2016 Australia.
Student interest as a key driver of engagement for first year students
Kahu, Ella, Nelson, Karen and Picton, Catherine. 2017. "Student interest as a key driver of engagement for first year students." Student Success. 8 (2), pp. 55-66. https://doi.org/10.5204/ssj.v8i2.379
Bad Character and Propensity Evidence in Australia: Is There a Case for Change and Could England have the Answer?
Hudson, Emma. 2022. Bad Character and Propensity Evidence in Australia: Is There a Case for Change and Could England have the Answer? PhD Thesis Master of Law. University of Southern Queensland. https://doi.org/10.26192/yw701