Evaluating the influences of stakeholder management on construction project quality

Paper

Heravitorbati, Amirhossein, Coffey, Vaughan, Trigunarsyah, Bambang and Saghatforoush, Ehsan. 2011. "Evaluating the influences of stakeholder management on construction project quality." Preece, C. N., Fathi, M. S., Padfield, R., Papargyropoulou, E., BinAbdullah, M. M. and Rogers, J. (ed.) 1st International Construction Business & Management Symposium (ICBMS2011). Kuala Lumpur, Malaysia 21 - 22 Sep 2011 Kuala Lumpur, Malaysia.
Paper/Presentation Title

Evaluating the influences of stakeholder management on construction project quality

Presentation TypePaper
AuthorsHeravitorbati, Amirhossein (Author), Coffey, Vaughan (Author), Trigunarsyah, Bambang (Author) and Saghatforoush, Ehsan (Author)
EditorsPreece, C. N., Fathi, M. S., Padfield, R., Papargyropoulou, E., BinAbdullah, M. M. and Rogers, J.
Journal or Proceedings TitleProceedings of the 1st International Construction Business & Management Symposium (ICBMS 2011)
Number of Pages8
Year2011
Place of PublicationKuala Lumpur, Malaysia
ISBN9789674128326
Web Address (URL) of Paperhttp://chrispreece.com/icbms2011/
Conference/Event1st International Construction Business & Management Symposium (ICBMS2011)
Event Details
1st International Construction Business & Management Symposium (ICBMS2011)
Parent
International Construction Business & Management Symposium
Event Date
21 to end of 22 Sep 2011
Event Location
Kuala Lumpur, Malaysia
Abstract

The issue of ensuring that construction projects achieve high quality outcomes continues to be an important consideration for key project stakeholders. Although a lot of quality practices have been done within the industry, establishment and achievement of reasonable levels of quality in construction projects continues to be a problem. While some studies into the introduction and development of quality practices and stakeholder management in the construction industry have been undertaken separately, no major studies have so far been completed that examine in depth how quality management practices that specifically address stakeholders' perspectives of quality can be utilised to contribute to the ultimate constructed quality of projects.

This paper encompasses and summarizes a review of the literature related to previous research undertaken on quality within the industry, focuses on the benefits and shortcomings, together with examining the concept of integrating stakeholder perspectives of project quality for improvement of outcomes throughout the project lifecycle.

Findings discussed in this paper reveal a pressing need for investigation, development and testing of a framework to facilitate better implementation of quality management practices and thus achievement of better quality outcomes within the construction industry. The framework will incorporate and integrate the views of stakeholders on what constitutes final project quality to be utilised in developing better quality management planning and systems aimed ultimately at achieving better project quality delivery.

Keywordsproject quality, continuous improvement, stakeholder management, construction project
ANZSRC Field of Research 2020330202. Building construction management and project planning
Public Notes

No evidence of copyright restrictions preventing deposit of Accepted version.

Byline AffiliationsQueensland University of Technology
Institution of OriginUniversity of Southern Queensland
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