A study of council community directories and their use for information about local health services

Project report


Eley, Robert, Hossain, Delwar and Khatri, Yunus. 2007. A study of council community directories and their use for information about local health services. Toowoomba, Australia. University of Southern Queensland.
Title

A study of council community directories and their use for information about local health services

Report TypeProject report
AuthorsEley, Robert (Author), Hossain, Delwar (Author) and Khatri, Yunus (Author)
Institution of OriginUniversity of Southern Queensland
Number of Pages51
Year2007
PublisherUniversity of Southern Queensland
Place of PublicationToowoomba, Australia
Web Address (URL)http://www.usq.edu.au/crrah/publications/communitiesdirectories.htm
Abstract

[Executive Summary]: The World Wide Web is a valuable source of information for all sorts of products and services. Town councils use the web to provide town residents and visitors with large amounts of information. One resource provided by many town councils is a community information directory containing details of local services including health services. Other sources of health service information are frequently insufficiently detailed at the local level.

The Centre for Rural and Remote Area Health (CRRAH), a joint centre of the universities of Queensland and Southern Queensland, was interested in the value of these directories to town residents as a source about health services. This interest was prompted by the observations from health service providers in southern Queensland that sources of information about services are limited within the communities.

Questionnaires were distributed in four towns in southern Queensland by mail and in health clinics. In addition interviews were conducted in the street. All four towns have community information directories. Two directories advertise themselves as a source of health service information. All four directories contain information about health services within the town. The extent of the information varies from town to town according to the criteria that are placed on inclusion.

Questions determined the respondents’ use of the internet, awareness of town community directories, use of the local directory to find information about health services and other sources of information.

Almost sixty percent of the 1125 respondents use the internet. This was highly correlated with age with fewer than 20% of respondents over 65 using the internet. Only 30% of respondents were aware of the existence of their town’s community directory and this was unrelated to age. Use of community directories for acquiring information about health services was limited to 25% of the people who were aware of the service. Results therefore indicated that use of the local directories for acquiring information about health was limited to one person in 25. The principal source of information about health services is still the family doctor, followed by the telephone directory, friends and relatives.

Despite the current low level of awareness and use of web based directories the authors of this report believe that there is a potential to become a valuable and even the primary source of local information about health services. In order for this to occur some changes are necessary. These include:
• awareness of the resources has to increase with strategies employed to achieve this ;
• directories should be made more user friendly with extensive field testing ;
• entries should include both public and private health service providers;
• health providers should be supported to enter and update their data;
• provision for non internet users should be addressed through printed copies.

Keywordsinformation technology, community health, council community directories, local health services
ANZSRC Field of Research 2020350602. Consumer-oriented product or service development
429999. Other health sciences not elsewhere classified
440301. Family and household studies
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsCentre for Rural and Remote Area Health
University of Southern Queensland
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Eley, Robert, Fallon, Tony, Soar, Jeffrey, Buikstra, Elizabeth and Hegney, Desley. 2008. "The status of training and education in information and computer technology of Australia's nurses: a national survey." Journal of Clinical Nursing. 17 (20), pp. 2758-2767. https://doi.org/10.1111/j.1365-2702.2008.02285.x
Findings from the HEI 'flip' project: application issues
Simpson, Will, Evans, Deborah, Eley, Robert and Stiles, Mark. 2003. "Findings from the HEI 'flip' project: application issues." International Journal of Continuing Engineering Education. 13 (5/6), pp. 471-482. https://doi.org/10.1504/IJCEELL.2003.004005
Informing rural and remote students about careers in health: factors influencing career decisions
Buikstra, Elizabeth, Eley, Robert M. and Hindmarsh, Natalie. 2007. "Informing rural and remote students about careers in health: factors influencing career decisions." Australian Journal of Rural Health. 15 (5), pp. 289-295. https://doi.org/10.1111/j.1440-1584.2007.00899.x
The ILRI Graduate Fellows Programme: a case study of impact (1978-1997)
Eley, Robert, Ibrahim, Habid, Hambly, Helen, Demeke, Mulat and Smalley, Michael. 2003. "The ILRI Graduate Fellows Programme: a case study of impact (1978-1997)." Education + Training. 45 (3), pp. 162-174. https://doi.org/10.1108/00400910310471028
Rural and remote health research: key issues for health providers in Southern Queensland
Eley, Robert and Baker, Peter. 2007. "Rural and remote health research: key issues for health providers in Southern Queensland." Australian Journal of Rural Health. 15 (6), pp. 368-372.
Desire of industry, products from academia - ships that pass in the night?
Eley, Robert, Williamson, Sarah and Lamb, Fiona. 2002. "Desire of industry, products from academia - ships that pass in the night? " 2002 Americal Society for Engineering Education Annual Conference & Exposition (ASEE 2002). Montreal, Canada 16 - 19 Jun 2002 Washington, DC.
What problems? No problems! Disabled people studying or working within an engineering-based environment
Hopkins, Christopher and Eley, Robert. 2001. "What problems? No problems! Disabled people studying or working within an engineering-based environment." Cutler, Gavin and Pulko, Susan (ed.) Progress 1. Student Progression and Retention in Engineering (2001). Hull, United Kingdom 18 - 20 Oct 2001 Hull, UK.
Supporting semi-remote web-based learners using a peer-to-peer collaborative tool
Evans, Debbie, Simpson, Will, Low, Ian and Eley, Robert. 2002. "Supporting semi-remote web-based learners using a peer-to-peer collaborative tool." New Pattern of Learning in Higher Education (2002). London 20 - 21 Jun 2002 London, United Kingdom.
An evaluation of bereavement support in Toowoomba
Eley, Robert. 2005. An evaluation of bereavement support in Toowoomba. Toowoomba, Australia. University of Southern Queensland.
Evaluation of the health careers in the Bush Health Careers Workshops 1994 - 2002
Hegney, Desley, Eley, Robert and Buikstra, Elizabeth. 2005. Evaluation of the health careers in the Bush Health Careers Workshops 1994 - 2002. Toowoomba, Australia. University of Southern Queensland.
Psychological services in five South-West Queensland communities: supply and demand
Buikstra, E., Fallon, A. B. and Eley, R.. 2007. "Psychological services in five South-West Queensland communities: supply and demand." Rural and Remote Health. 7 (1), pp. 1-11.
Aged care nursing in Queensland - the nurses' view
Eley, Robert, Hegney, Desley, Buikstra, Elizabeth, Fallon, Anthony Bruce, Plank, Ashley and Parker, Victoria. 2007. "Aged care nursing in Queensland - the nurses' view ." Journal of Clinical Nursing. 16 (5), pp. 860-872. https://doi.org/10.1111/j.1365-2702.2006.01696.x
Key issues in rural health: perspectives of health service providers in Queensland
Eley, Robert, Fallon, Anthony Bruce, Gorman, Don, Fahey, Paul P., Rogers-Clark, Cath and Hegney, Desley. 2006. Key issues in rural health: perspectives of health service providers in Queensland. Toowoomba, Australia. University of Southern Queensland.
Workplace violence in Queensland, Australia: the results of a comparative study
Hegney, Desley, Eley, Robert, Plank, Ashley, Buikstra, Elizabeth and Parker, Victoria. 2006. "Workplace violence in Queensland, Australia: the results of a comparative study." International Journal of Nursing Practice. 12 (4), pp. 220-231. https://doi.org/10.1111/j.1440-172X.2006.00571.x
Tenure, mobility and retention of nurses in Queensland, Australia: 2001 and 2004
Eley, Robert, Hegney, Desley, Buikstra, Elizabeth, Plank, Ashley and Parker, Victoria. 2007. "Tenure, mobility and retention of nurses in Queensland, Australia: 2001 and 2004 ." Journal of Nursing Management. 15 (3), pp. 285-293.
Informing rural and remote high school students about careers in health: the effect of Health Careers Workshops on course selection
Eley, Robert, Hindmarsh, Natalie and Buikstra, Elizabeth. 2007. "Informing rural and remote high school students about careers in health: the effect of Health Careers Workshops on course selection ." Australian Journal of Rural Health. 15 (1), pp. 59-64.
Attitudes of Australian nurses to information technology in the workplace: A national survey
Eley, Robert, Soar, Jeffrey, Buikstra, Elizabeth, Fallon, Tony and Hegney, Desley. 2009. "Attitudes of Australian nurses to information technology in the workplace: A national survey." CIN: Computers, Informatics, Nursing. 27 (2), pp. 114-121. https://doi.org/10.1097/NCN.0b013e318197557e