A Qualitative Investigation of Factors Affecting Saudi Patients’ Communication Experience with Non-Saudi Physicians in Saudi Arabia
Article
Article Title | A Qualitative Investigation of Factors Affecting Saudi Patients’ Communication Experience with Non-Saudi Physicians in Saudi Arabia |
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ERA Journal ID | 212680 |
Article Category | Article |
Authors | Alkhamees, Mohammad, Lea, Jackie, Islam, Md Shahidul, Alasqah, Ibrahim, Alzghaibi, Haitham, Alharbi, Mohammad F., Albejaidi, Fahad, Mughal, Yasir Hayat and Parker, Vicki |
Journal Title | Healthcare |
Journal Citation | 11 (1) |
Article Number | 118 |
Number of Pages | 22 |
Year | 2023 |
Publisher | MDPI AG |
Place of Publication | Switzerland |
ISSN | 2227-9032 |
Digital Object Identifier (DOI) | https://doi.org/10.3390/healthcare11010118 |
Web Address (URL) | https://www.mdpi.com/2227-9032/11/1/118 |
Abstract | Background: Communication is the main issue between the patient and physician. Communication gaps lead to medical errors, mistakes, and wrong diagnoses and treatments. It would certainly be a cause of patient dissatisfaction, the physicians’ job dissatisfaction, and the increase in the cost of health services. Objectives: The objective of the study was to explore the perception of Saudi patients when they meet non-Saudi consultants at hospitals. Material and Methods: This study is exploratory in nature. Semi-structured face to face interviews were conducted. Study participants were patients from the outpatient department of the Hospitals of Qassim province, Saudi Arabia. A total of eight respondents, four male and four female, participated in the study. Results: Interviews were transcribed verbatim and analyzed using a thematic analysis approach. Two main themes emerged: the first theme is encountering difference, with three sub-themes, while the second one is the absence of partnering, with four sub-themes. Conclusions: The analysis of the patients’ experiences of their medical encounters revealed that the effectiveness of the physician-patient communication was jeopardized by two challenges: encountering differences and the absence of partnering. Limitations: This study was conducted in one site only and hence findings must be tested in application to other sites in other parts of Saudi Arabia and in other similar countries. A further limitation of this study was the cultural barrier that was encountered by the researcher during the interview process. |
Keywords | patients; Saudi Arabia; thematic analysis; interviews; communications; culture |
ANZSRC Field of Research 2020 | 429999. Other health sciences not elsewhere classified |
Byline Affiliations | Qassim University, Saudi Arabia |
School of Nursing and Midwifery | |
University of New England |
https://research.usq.edu.au/item/z2539/a-qualitative-investigation-of-factors-affecting-saudi-patients-communication-experience-with-non-saudi-physicians-in-saudi-arabia
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