Technology strategy and performance: a study of information technology service providers from selected Asian countries

Article

Chadee, Doren and Pang, Billy. 2008. "Technology strategy and performance: a study of information technology service providers from selected Asian countries." Service Business: an international journal. 2 (2), pp. 109-126. https://doi.org/10.1007/s11628-007-0027-x
Article Title

Technology strategy and performance: a study of information technology service providers from selected Asian countries

ERA Journal ID123245
Article CategoryArticle
AuthorsChadee, Doren (Author) and Pang, Billy (Author)
Journal TitleService Business: an international journal
Journal Citation2 (2), pp. 109-126
Number of Pages18
Year2008
Place of PublicationHeidelberg, Germany
ISSN1862-8508
1862-8516
Digital Object Identifier (DOI)https://doi.org/10.1007/s11628-007-0027-x
Abstract

The provision of information technology (IT) services to support a wide range of information and communication technology (ICT) products has experienced rapid growth in recent years, particularly in less developed countries in Asia. This paper develops a conceptual model to test the impacts of the technology strategy of IT service providers on two measures of performance based on the experience of a sample of 98 IT firms form Korea, China, Thailand and the Philippines. It is found that technology strategy related to the adoption and diffusion of technology contributes positively to both performance measures. While the technology capabilities of firms, both internal and external, are important for financial performance, internal technological capabilities are more effective for the firm’s response to market changes. The technology competence of employees reflected by their education levels and the availability of in-house training are also found to be crucial for financial performance. The overall results suggest that technology strategy contributes significantly towards the performance of IT service providers but the impacts of different strategies on the financial and strategic performance of firms vary markedly.

Keywordstechnology strategy; service providers; ICT; IT services; technology adoption; technology diffusion; Asian IT
ANZSRC Field of Research 2020460507. Information extraction and fusion
359999. Other commerce, management, tourism and services not elsewhere classified
350711. Organisational planning and management
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Byline AffiliationsUniversity of Auckland, New Zealand
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