Technology strategy and performance: a study of information technology service providers from selected Asian countries
Article
Article Title | Technology strategy and performance: a study of information technology service providers from selected Asian countries |
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ERA Journal ID | 123245 |
Article Category | Article |
Authors | Chadee, Doren (Author) and Pang, Billy (Author) |
Journal Title | Service Business: an international journal |
Journal Citation | 2 (2), pp. 109-126 |
Number of Pages | 18 |
Year | 2008 |
Place of Publication | Heidelberg, Germany |
ISSN | 1862-8508 |
1862-8516 | |
Digital Object Identifier (DOI) | https://doi.org/10.1007/s11628-007-0027-x |
Abstract | The provision of information technology (IT) services to support a wide range of information and communication technology (ICT) products has experienced rapid growth in recent years, particularly in less developed countries in Asia. This paper develops a conceptual model to test the impacts of the technology strategy of IT service providers on two measures of performance based on the experience of a sample of 98 IT firms form Korea, China, Thailand and the Philippines. It is found that technology strategy related to the adoption and diffusion of technology contributes positively to both performance measures. While the technology capabilities of firms, both internal and external, are important for financial performance, internal technological capabilities are more effective for the firm’s response to market changes. The technology competence of employees reflected by their education levels and the availability of in-house training are also found to be crucial for financial performance. The overall results suggest that technology strategy contributes significantly towards the performance of IT service providers but the impacts of different strategies on the financial and strategic performance of firms vary markedly. |
Keywords | technology strategy; service providers; ICT; IT services; technology adoption; technology diffusion; Asian IT |
ANZSRC Field of Research 2020 | 460507. Information extraction and fusion |
359999. Other commerce, management, tourism and services not elsewhere classified | |
350711. Organisational planning and management | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | University of Auckland, New Zealand |
https://research.usq.edu.au/item/9yy49/technology-strategy-and-performance-a-study-of-information-technology-service-providers-from-selected-asian-countries
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