The influence of top management global orientation and partnership quality on the performance of offshore information technology service providers in India

Paper

Chadee, Doren and Raman, Revti. 2009. "The influence of top management global orientation and partnership quality on the performance of offshore information technology service providers in India." Pedersen, Torben and Kiyak, Tunga (ed.) AIB 2009: Is the World Flat or Spiky? Implications for International Business. San Diego, United States 27 - 30 Jun 2009 East Lansing, MI, USA.
Paper/Presentation Title

The influence of top management global orientation and partnership quality on the performance of offshore information technology service providers in India

Presentation TypePaper
AuthorsChadee, Doren (Author) and Raman, Revti (Author)
EditorsPedersen, Torben and Kiyak, Tunga
Journal or Proceedings TitleProceedings of the 51st Annual Meeting of the Academy of International Business (AIB 2009)
Number of Pages1
Year2009
Place of PublicationEast Lansing, MI, USA
Web Address (URL) of Paperhttp://aib.msu.edu/events/2009/AIB_2009_Proceedings.pdf
Conference/EventAIB 2009: Is the World Flat or Spiky? Implications for International Business
Event Details
AIB 2009: Is the World Flat or Spiky? Implications for International Business
Event Date
27 to end of 30 Jun 2009
Event Location
San Diego, United States
Abstract

This paper investigates how the global orientation of top management and their ability to manage partnerrelationships impact on the performance of offshore service providers (OSP) in the IT sector. Based on a sample of 68 offshore IT service providers in India, the results suggest that although individually both global orientation of top management and relationship management contribute positively to the performance of OSPs, firms with higher global orientation are better at managing their client relationship and perform better. The implications of the mediating effects of top management global orientation are discussed fully. (For more information, please contact: Doren Chadee, University of Southern Queensland, Australia: chadee@usq.edu.a

Keywordsoff shore service providers; top management; global orientation; relationship management; top management; global orientation
ANZSRC Field of Research 2020350706. International business
350710. Organisational behaviour
440699. Human geography not elsewhere classified
Public Notes

(c) 2009 Academy of International Business. Conference proceedings consists of only the abstracts of papers presented at the conference.

Byline AffiliationsSchool of Management and Marketing
University of Auckland, New Zealand
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