Knowledge flows in international services firms: a conceptual model

Edited book (chapter)

Lindsay, Valerie J., Chadee, Doren, Mattsson, Jan and Johnston, Robert. 2003. "Knowledge flows in international services firms: a conceptual model." Mahnke, Volke and Pedersen, Torben (ed.) Knowledge flows, governance and the multinational enterprise: frontiers in international management research . Hampshire, United Kingdom. Palgrave Macmillan. pp. 177-194
Chapter Title

Knowledge flows in international services firms: a conceptual model

Book Chapter CategoryEdited book (chapter)
ERA Publisher ID2865
Book TitleKnowledge flows, governance and the multinational enterprise: frontiers in international management research
AuthorsLindsay, Valerie J. (Author), Chadee, Doren (Author), Mattsson, Jan (Author) and Johnston, Robert (Author)
EditorsMahnke, Volke and Pedersen, Torben
Page Range177-194
Chapter Number9
Number of Pages18
Year2003
PublisherPalgrave Macmillan
Place of PublicationHampshire, United Kingdom
ISBN9781403933119
9780230523876
Digital Object Identifier (DOI)https://doi.org/10.1057/9780230523876
Web Address (URL)http://www.amazon.co.uk/Knowledge-Flows-Governance-Multinational-Enterprise/dp/1403933111
Abstract

This essay fills a significant gap in the literature on the internationalization of services, by focusing on the process of knowledge flows between parent firms and their foreign subsidiaries, and its associated impact on organizational learning and competency development. We utilize and extend the model of knowledge flows across multinational corporations developed by Gupta and Govindarajan (2000). Unlike these authors, we do not distinguish between knowledge types, but rather, consider the process of knowledge transfer, where knowledge is
perceived in a general way. The knowledge transfer process in service firms, however, is more likely to involve context-specific knowledge than in manufacturing firms. While also recognizing important differences between different types of services, for example, in locational embeddedness and context-specificity, this research does not attempt to differentiate between types of service firms.

Keywordsknowledge management; technology transfer-management; corporate governance; international business enterprises; business networks
ANZSRC Field of Research 2020350706. International business
350799. Strategy, management and organisational behaviour not elsewhere classified
359999. Other commerce, management, tourism and services not elsewhere classified
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Byline AffiliationsUniversity of Auckland, New Zealand
Australian Centre for Sustainable Business and Development
Roskilde University, Denmark
University of Warwick, United Kingdom
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