Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers

Paper

Raman, Revti and Chadee, Doren. 2008. "Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers ." Cantwell, John and Kiyak, Tunga (ed.) 50th Annual Meeting of the Academy of International Business. Milan, Italy 30 Jun - 03 Jul 2008 East Lansing, MI, USA.
Paper/Presentation Title

Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers

Presentation TypePaper
AuthorsRaman, Revti (Author) and Chadee, Doren (Author)
EditorsCantwell, John and Kiyak, Tunga
Journal or Proceedings TitleProceedings of the 50th Annual Meeting of the Academy of International Business: Knowledge Development and Exchange in International Business Networks
Number of Pages25
Year2008
Place of PublicationEast Lansing, MI, USA
Web Address (URL) of Paperhttp://aib.msu.edu/events/2008/AIB2008_Proceedings.pdf
Conference/Event50th Annual Meeting of the Academy of International Business
Event Details
50th Annual Meeting of the Academy of International Business
Event Date
30 Jun 2008 to end of 03 Jul 2008
Event Location
Milan, Italy
Abstract

[Abstract]: This paper adds to the literature on international outsourcing by focusing specifically on firm level sources of competitiveness of offshore service providers (OSPs) providing information technology and related services. The paper identifies top management global orientation, human resource orientation, knowledge management and partnership quality as the main firm level elements of their international competitiveness. We find significant empirical support for all of the identified variables except the client relations on one or another element.

Keywordsoffshoring,outsourcing,offshore service providers, offshoring of high end jobs, international competitiveness, India
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
350706. International business
350503. Human resources management
Public Notes

(c) 2008 Academy of International Business.

Byline AffiliationsUniversity of Auckland, New Zealand
School of Management and Marketing
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https://research.usq.edu.au/item/9yy4v/managing-people-knowledge-and-client-relations-for-international-competitiveness-of-offshore-information-technology-services-providers

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