Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers
Paper
Paper/Presentation Title | Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers |
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Presentation Type | Paper |
Authors | Raman, Revti (Author) and Chadee, Doren (Author) |
Editors | Cantwell, John and Kiyak, Tunga |
Journal or Proceedings Title | Proceedings of the 50th Annual Meeting of the Academy of International Business: Knowledge Development and Exchange in International Business Networks |
Number of Pages | 25 |
Year | 2008 |
Place of Publication | East Lansing, MI, USA |
Web Address (URL) of Paper | http://aib.msu.edu/events/2008/AIB2008_Proceedings.pdf |
Conference/Event | 50th Annual Meeting of the Academy of International Business |
Event Details | 50th Annual Meeting of the Academy of International Business Event Date 30 Jun 2008 to end of 03 Jul 2008 Event Location Milan, Italy |
Abstract | [Abstract]: This paper adds to the literature on international outsourcing by focusing specifically on firm level sources of competitiveness of offshore service providers (OSPs) providing information technology and related services. The paper identifies top management global orientation, human resource orientation, knowledge management and partnership quality as the main firm level elements of their international competitiveness. We find significant empirical support for all of the identified variables except the client relations on one or another element. |
Keywords | offshoring,outsourcing,offshore service providers, offshoring of high end jobs, international competitiveness, India |
ANZSRC Field of Research 2020 | 350302. Business information management (incl. records, knowledge and intelligence) |
350706. International business | |
350503. Human resources management | |
Public Notes | (c) 2008 Academy of International Business. |
Byline Affiliations | University of Auckland, New Zealand |
School of Management and Marketing |
https://research.usq.edu.au/item/9yy4v/managing-people-knowledge-and-client-relations-for-international-competitiveness-of-offshore-information-technology-services-providers
2099
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