Innovation in service internationalization: the crucial role of the frantrepreneur

Article


Sundbo, Jon, Johnston, Robert, Mattssons, Jan and Millett B.. 2001. "Innovation in service internationalization: the crucial role of the frantrepreneur." Entrepreneurship and Regional Development. 13 (3), pp. 247-267. https://doi.org/10.1080/08985620010029271
Article Title

Innovation in service internationalization: the crucial role of the frantrepreneur

ERA Journal ID19873
Article CategoryArticle
AuthorsSundbo, Jon, Johnston, Robert, Mattssons, Jan and Millett B.
Journal TitleEntrepreneurship and Regional Development
Journal Citation13 (3), pp. 247-267
Number of Pages21
Year2001
PublisherTaylor & Francis
Place of PublicationUnited Kingdom
ISSN0898-5626
1464-5114
Digital Object Identifier (DOI)https://doi.org/10.1080/08985620010029271
Web Address (URL)https://www.tandfonline.com/doi/abs/10.1080/08985620010029271
Abstract

This paper introduces the concept of a new entrepreneurial role in services that we call the frantrepreneur. This is based on two case studies of the internationalization of two US franchisors, one in temporary services (Sweden) and the other in computer training (Australia). The frantrepreneur is defined as a franchisee who innovates by adapting a standard service concept to meet local conditions. This role is a further refinement of a series of earlier concepts concerning entrepreneurship roles such as the intrapreneur. This paper provides an indepth evaluation of the roles adopted by the frantrepreneurs and how they changed the original service concept. They did not passively accept the standard service concept and they developed an unusual partnership role with their franchisors with a two-way influence over the business. Although the innovations of frantrepreneurs were mostly in the form of small and incremental changes they standardized their developments to facilitate further adoption. The frantrepreneurs appear to play an important role in smoothing the adaptation and adoption of innovation in the internationalization of a franchise operation.

KeywordsFrantrepreneur; Innovation; Internationalization; Role
Public Notes

Files associated with this item cannot be displayed due to copyright restrictions.

Byline AffiliationsRoskilde University, Denmark
University of Warwick, United Kingdom
University of Southern Queensland
Permalink -

https://research.usq.edu.au/item/wz811/innovation-in-service-internationalization-the-crucial-role-of-the-frantrepreneur

  • 13
    total views
  • 0
    total downloads
  • 0
    views this month
  • 0
    downloads this month

Export as

Related outputs

Organisational behaviour
Robbins, S., Millett, B. and Waters-Marsh, T.. 2004. Organisational behaviour. Sydney, Australia. Pearson Education Australia.
How do Australian SMEs plan?
Wiesner, Retha and Millett, Bruce. 2009. "How do Australian SMEs plan?" 22nd Annual Small Enterprise Association of Australia and New Zealand Conference (SEAANZ 2009). Wellington, New Zealand 31 Aug - 02 Sep 2009 Wellington, New Zealand.
Learning behaviour, team contexts and team performance
Murray, Peter A. and Millett, Bruce. 2011. "Learning behaviour, team contexts and team performance." Sohal, Amrik (ed.) QIK 2011: Aligning Innovation in Developed and Emerging Economies. Kuala Lumpur, Malaysia 15 - 18 Feb 2011 Kuala Lumpur, Malaysia.
The internationalization process and the role of learning in small service firms
Bridgewater, Sue, Sullivan-Taylor, Bridgette, Johnston, Robert, Mattsson, Jan and Millett, Bruce. 2004. "The internationalization process and the role of learning in small service firms." McDonald, Frank, Mayer, Michael and Buck, Trevor (ed.) The process of internationalization: strategic, cultural, and policy perspectives. London, United Kingdom. Palgrave Macmillan. pp. 211-231
Human resource management in Australia and New Zealand
Erwee, Ronel, Mackinnon, Bruce Hearn and Millett, Bruce. Nel, Pieter, Werner, Amanda, du Plessis, Andries, Fazey, Mike, Erwee, Ronel, Pillay, Soma, Mackinnon, Bruce Hearn, Millett, Bruce and Wordsworth, Russell (ed.) 2012. Human resource management in Australia and New Zealand. South Melbourne, Australia. Oxford University Press.
Performance management
Millett, Bruce. 2012. "Performance management." Nel, Pieter, Werner, Amanda, du Plessis, Andries, Fazey, Mike, Erwee, Ronel, Pillay, Soma, Mackinnon, Bruce Hearn, Millett, Bruce and Wordsworth, Russell (ed.) Human resource management in Australia and New Zealand . South Melbourne, Australia. Oxford University Press. pp. 294-322
Strategic approaches in Australian SMEs: deliberate or emergent?
Wiesner, Retha and Millett, Bruce. 2012. "Strategic approaches in Australian SMEs: deliberate or emergent?" Journal of Management and Organization. 18 (1), pp. 98-122. https://doi.org/10.5172/jmo.2012.18.1.98
Integrating learning with change contexts
Murray, Peter A., Millett, Bruce and Syed, Jawad. 2011. "Integrating learning with change contexts ." International Journal of Learning and Change. 5 (3/4), pp. 189-193.
The influence of learning behaviour on team adaptability
Murray, Peter A. and Millett, Bruce. 2011. "The influence of learning behaviour on team adaptability." International Journal of Learning and Change. 5 (3/4), pp. 257-270. https://doi.org/10.1504/IJLC.2011.045072
Perception, reflection and communication: an empirical case study within the pharmaceutical industry
Ulrich, Georges, Sachs, Sybille and Millett, Bruce. 2010. "Perception, reflection and communication: an empirical case study within the pharmaceutical industry." Corporate Governance: The International Journal of Business in Society. 10 (4), pp. 432-444. https://doi.org/10.1108/14720701011069669
Changing the teaching and learning paradigm in a Faculty of Business: a case study of workplace learning
Millett, Bruce and Postle, Glen. 2005. "Changing the teaching and learning paradigm in a Faculty of Business: a case study of workplace learning." Caldwell, Joanne (ed.) CRRL 2005: 3rd International Conference at the Centre for Research in Lifelong Learning. Glasgow, Scotland 24 - 26 Jun 2005 Glasgow, Scotland.
Relationships, the role of individuals and knowledge flows in the internationalisation of service firms
Lindsay, Valerie, Chadee, Doren, Mattsson, Jan, Johnston, Robert and Millett, Bruce. 2003. "Relationships, the role of individuals and knowledge flows in the internationalisation of service firms." International Journal of Service Industry Management. 14 (1), pp. 7-35. https://doi.org/10.1108/09564230310465976
The management consulting profession in Queensland: some issues and perspectives
Millett, Bruce, Jocumsen, Graham, Lennon, Alexia, Neylan, Mark and Pedersen, Cec. 1996. "The management consulting profession in Queensland: some issues and perspectives." Browne, Michael (ed.) 10th Australian and New Zealand Academy of Management Conference (ANZAM 1996). Wollongong, Australia 04 - 07 Dec 1996 Woolongong, Australia.
Cross-cultural equivalence of the organisational culture survey in Australia
Erwee, Ronel, Lynch, Bernadette, Millett, Bruce, Smith, Don and Roodt, Gert. 2001. "Cross-cultural equivalence of the organisational culture survey in Australia." SA Journal of Industrial Psychology. 27 (3), pp. 7-12. https://doi.org/10.4102/sajip.v27i3.19
A conceptual model and evaluation process for educational technology learning resources: a legal case study
McDonald, Jacquie, McPhail, Janelle, Maguire, Michael and Millett, Bruce. 2004. "A conceptual model and evaluation process for educational technology learning resources: a legal case study." Educational Media International. 41 (4), pp. 287-296. https://doi.org/10.1080/09523980410001680914
Strategies to minimise the impact of challenging times on training: final report
Wiesner, Retha, Millett, Bruce and Zhang, Yahua. 2009. Strategies to minimise the impact of challenging times on training: final report. Brisbane, Australia. Construction Skills Queensland.
Knowledge flows in international services firms: a conceptual model
Lindsay, Valerie J., Chadee, Doren, Mattsson, Jan and Johnston, Robert. 2003. "Knowledge flows in international services firms: a conceptual model." Mahnke, Volke and Pedersen, Torben (ed.) Knowledge flows, governance and the multinational enterprise: frontiers in international management research . Hampshire, United Kingdom. Palgrave Macmillan. pp. 177-194
Academic planning and strategic planning: strangers in the night or potent weapons for strategic competitive advantage?
Peach, Neil, Millett, Bruce and Mason, Rosalind. 2005. "Academic planning and strategic planning: strangers in the night or potent weapons for strategic competitive advantage?" AAIR 2005: Institutional Research, Innovation and Change in Universities of the 21st Century. Melbourne, Australia 23 - 25 Nov 2005 Sydney, Australia.
SharePoint portal as a strategic management and planning tool: University of Southern Queensland (USQ) as a case study
Millett, Bruce, Te'o, Togamau, Rhodes, Debbie, Clarke, John and Carswell, Sandra. 2005. "SharePoint portal as a strategic management and planning tool: University of Southern Queensland (USQ) as a case study." AAIR 2005: Institutional Research, Innovation and Change in Universities of the 21st Century. Melbourne, Australia 23 - 25 Nov 2005 Sydney, Australia.
Network parenting in international service development
Lewis, Michael, Shulver, Michael, Johnston, Robert, Mattsson, Jan, Millett, Bruce and Slack, Nigel. 2004. "Network parenting in international service development." British Journal of Management. 15 (1), pp. 23-28. https://doi.org/10.1111/j.1467-8551.2004.00392.x
Developing strategic capability through a knowledge network communication work space
Ryan, Charmaine, Rhodes, Debbie and Millett, Bruce. 2005. "Developing strategic capability through a knowledge network communication work space." James, Paul (ed.) actKM Sixth Annual Conference 2005. Canberra, Australia 26 - 27 Oct 2005 Canada.
Improving staff practice in criterion-referenced assessment: implementing change in University of Southern Queensland, Faculty of Business
Hammer, Sara and Millett, Bruce. 2007. "Improving staff practice in criterion-referenced assessment: implementing change in University of Southern Queensland, Faculty of Business." AAIR 2007: Change, Evidence And Implementation: Improving Higher Education in Uncertain Times. Sydney, Australia 19 - 21 Nov 2007 Sydney, Australia.
The management of organisational culture
Willcoxson, Lesley and Millett, Bruce. 2000. "The management of organisational culture." Australian Journal of Management and Organisational Behaviour. 3 (2), pp. 91-99.
Developing successful teams in organisations
Harvey, Satrina, Millett, Bruce and Smith, Don. 1998. "Developing successful teams in organisations." Australian Journal of Management and Organisational Behaviour. 1 (1), pp. 1 - 7.
Organisational inertia: the OI scale's applicability in an Australian context
Roodt, Gert, Kinnear, C., Erwee, Ronel, Smith, Don, Lynch, Bernadette and Millett, Bruce. 2000. "Organisational inertia: the OI scale's applicability in an Australian context." Lee, Sang and Tidwell, Paula (ed.) 17th Pan Pacific Conference: Global Business in the New Millennium . Gold Coast, Australia 31 May - 02 Jun 2000 Lincoln, Nebraska. United States.
Executive learning: a typology
Millett, Bruce, Mattsson, Jan and Johnston, Robert. 2005. "Executive learning: a typology." International Journal of Organisational Behaviour. 9 (4), pp. 615-631.
A case study of the role of collective bargaining in corporate change - Qantas Airways Limited
McDonald, Jim and Millett, Bruce. 2001. "A case study of the role of collective bargaining in corporate change - Qantas Airways Limited." Business research paper series.
An analysis of international business-to-business relationships based on the Commitment–Trust theory
Friman, Margareta, Gärling, Tommy, Millett, Bruce, Mattsson, Jan and Johnston, Robert. 2002. "An analysis of international business-to-business relationships based on the Commitment–Trust theory." Industrial Marketing Management. 31 (5), pp. 403-409. https://doi.org/10.1016/S0019-8501(01)00154-7