Safety and quality in clinical communication
Textbook (chapter)
Chapter Title | Safety and quality in clinical communication |
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Book Chapter Category | Textbook (chapter) |
ERA Publisher ID | 2850 |
Book Title | Professional and therapeutic communication |
Authors | Ralph, Nicholas (Author) and Moloney, Clint (Author) |
Editors | Birks, Melanie, Davis, Jenny and Chapman, Ysanne B. |
Page Range | 173-194 |
Chapter Number | 8 |
Number of Pages | 22 |
Year | 2015 |
Publisher | Oxford University Press |
Place of Publication | South Melbourne, Australia |
ISBN | 9780195591064 |
Web Address (URL) | http://www.oup.com.au/titles/higher_ed/health_sciences/9780195591064 |
Abstract | [Introduction] Beyond healthcare, many other sectors have worked to embed safety and quality in ways that improve the quality of communication, and further reduce the presence of risks and the occurrence of failures. Aviation is one industry that has established exacting standards of quality in communication, introducing, sterile cockpit situations to ensure that only relevant communication occurred during critical periods of flying (Pape 2003). Similarly in healthcare, the introduction of standardised models of communication (communication mnemonics, surgical checklists) has worked to reduce human error and improve the flow of information to enhance patient outcomes (Beckett & Kipnis 2009). Structured models of communication can still be implemented in ways that reflect a caring and compassionate quality, while still ensuring patient safety. In this chapter, we explore the notion of safety as the principle focus and purpose of clinical community. We define the concept of quality in communication, address the need to ensure a humanistic approach to communication is used, and detail recognised strategies in communication that enhance the quality of processes and outcomes in the healthcare environment. |
Keywords | safety; quality; communication; healthcare |
ANZSRC Field of Research 2020 | 420599. Nursing not elsewhere classified |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Nursing and Midwifery |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q306w/safety-and-quality-in-clinical-communication
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