Nurse and patient satisfaction with intentional rounding in a rural Australian setting

Article

East, Leah, Targett, Dianne, Yeates, Hamish, Ryan, Elizabeth, Quiddington, Louisa and Woods, Cindy. 2020. "Nurse and patient satisfaction with intentional rounding in a rural Australian setting." Journal of Clinical Nursing. 29 (7-8), pp. 1365-1371. https://doi.org/10.1111/jocn.15180
Article Title

Nurse and patient satisfaction with intentional rounding in a rural Australian setting

ERA Journal ID14104
Article CategoryArticle
AuthorsEast, Leah, Targett, Dianne, Yeates, Hamish, Ryan, Elizabeth, Quiddington, Louisa and Woods, Cindy
Journal TitleJournal of Clinical Nursing
Journal Citation29 (7-8), pp. 1365-1371
Number of Pages7
Year2020
PublisherJohn Wiley & Sons
Place of PublicationUnited Kingdom
ISSN0962-1067
1365-2702
Digital Object Identifier (DOI)https://doi.org/10.1111/jocn.15180
Web Address (URL)https://onlinelibrary.wiley.com/doi/10.1111/jocn.15180
Abstract

Aims and objectives
To compare nurse and patient satisfaction with intentional rounding in a rural Australian hospital setting and examine which aspects of care predict satisfaction.

Background
Intentional rounding is a systematic process used by healthcare professionals to anticipate and address the fundamental needs of hospitalised patients. Despite a wealth of literature about nurse and patient satisfaction with intentional rounding, no studies have compared nurse and patient satisfaction, and little is known about intentional rounding in a rural setting.

Design
A cross-sectional study was undertaken with nursing staff and patients at a rural hospital and reported in accordance with STROBE guidelines.

Methods
Nurses (n = 63) and patients (n = 66) were invited to complete the Patient Satisfaction Survey between April and June 2018. Nurse and patient responses were compared and predictors of nurse and patient satisfaction with intentional rounding care were determined using generalised estimating equation models.

Results
Both nurses and patients positively rated satisfaction with all aspects of nursing care provided and received through intentional rounding. Nurses' satisfaction with care provided to patients through intentional rounding was predicted by interest in patients' feelings about their care. Patient satisfaction with the care they received whilst hospitalised was predicted by the ability to see a nurse when they needed to, the provision of pain relief when needed, feeling comfortable and safe, and the perception that nurses were interested in their feelings about their care.

Conclusion
Intentional rounding is a means for nurses to regularly attend to patients' emotional and physical needs, which is central to patients feeling safe and cared for whilst hospitalised.

Relevance to clinical practice
Intentional rounding practices ensure that patients feel genuinely cared for by nursing staff whilst hospitalised and can improve nurse and patient interactions, satisfaction and outcomes.

Keywordsclient satisfaction; nurse-patient relationship; nursing care; rounding; registered nurses; patients' experience; nursing practice
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020420501. Acute care
Public Notes

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Byline AffiliationsUniversity of New England
Hunter New England, Australia
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A mixed-methods evaluation of an urban Aboriginal diabetes lifestyle program
Power, Tamara, East, Leah, Gao, Yu, Usher, Kim and Jackson, Debra. 2021. "A mixed-methods evaluation of an urban Aboriginal diabetes lifestyle program." Australian and New Zealand Journal of Public Health. 45 (2), pp. 143-149. https://doi.org/10.1111/1753-6405.13092
Patient perspectives and experiences of sexual health conversations and cardiovascular disease: A qualitative study
East, Leah, Jackson, D., Manias, E., Dunning, T. and Hutchinson, M.. 2021. "Patient perspectives and experiences of sexual health conversations and cardiovascular disease: A qualitative study." Journal of Clinical Nursing. 30 (21-22), pp. 3194-3204. https://doi.org/10.1111/jocn.15820
Indigenous women's experiences of diabetes in pregnancy: A thematic synthesis
Power, Tamara, Wilson, Denise, East, Leah, Cashman, Belinda, Wannell, Jasmine and Jackson, Debra. 2021. "Indigenous women's experiences of diabetes in pregnancy: A thematic synthesis." Collegian: The Australian Journal of Nursing Practice, Scholarship and Research. 28 (5), pp. 541-550. https://doi.org/10.1016/j.colegn.2021.01.004
Physical inactivity and its predictors among adolescents in Saudi Arabia: A cross-sectional comparison between cities with and without a Healthy Cities Program
Alasqah, Ibrahim, Mahmud, Ilias, East, Leah, Alqarawi, Nada and Usher, Kim. 2021. "Physical inactivity and its predictors among adolescents in Saudi Arabia: A cross-sectional comparison between cities with and without a Healthy Cities Program." Saudi Medical Journal. 42 (8), pp. 886-894. https://doi.org/10.15537/smj.2021.42.8.20210310
How nurses can ensure women's sexual and reproductive health is not forgotten during the pandemic
Bellia, Sharne and East, Leah. 2020. "How nurses can ensure women's sexual and reproductive health is not forgotten during the pandemic." Primary Health Care.
Registered Nurses' understanding, knowledge and perceptions of the association between sexually transmitted infections and domestic violence
Bellia, Sharne, Jackson, Debra, Hutchinson, Marie and East, Leah. 2020. "Registered Nurses' understanding, knowledge and perceptions of the association between sexually transmitted infections and domestic violence." Collegian: The Australian Journal of Nursing Practice, Scholarship and Research. 27 (5), pp. 561-566. https://doi.org/10.1016/j.colegn.2020.01.003
A cross-sectional study of domestic violence instruction in nursing and midwifery programs: Out of step with community and student expectations
Hutchinson, Marie, Doran, Frances, Brown, Janie, Douglas, Tracy, East, Leah, Irwin, Pauletta, Mainey, Lydia, Saunders, Annette, Sweet, Linda, van de Mortel, Thea and Yates, Karen. 2020. "A cross-sectional study of domestic violence instruction in nursing and midwifery programs: Out of step with community and student expectations." Nurse Education Today. 84. https://doi.org/10.1016/j.nedt.2019.104209
Living with diabetes and disadvantage: A qualitative, geographical case study
Power, Tamara, Kelly, Ray, Usher, Kim, East, Leah, Travaglia, Jo, Robertson, Hamish, Wong, Ann and Jackson, Debra. 2020. "Living with diabetes and disadvantage: A qualitative, geographical case study." Journal of Clinical Nursing. 29 (13-14), pp. 2710-2722. https://doi.org/10.1111/jocn.15295
Pre-registration nursing students' perceptions and experience of intentional rounding: A cross-sectional study
Ryan, Elizabeth (Liz) J., Jackson, Debra, Woods, Cindy and Usher, Kim J.. 2020. "Pre-registration nursing students' perceptions and experience of intentional rounding: A cross-sectional study." Nurse Education in Practice. 42, p. 102691. https://doi.org/10.1016/j.nepr.2019.102691
Nursing care of people with musculoskeletal disorders
Ryan, Liz. 2020. "Nursing care of people with musculoskeletal disorders." LeMone and Burke's Medical-Surgical Nursing: Critical Thinking for Person-Centred Care. Australia. Pearson Education Australia. pp. 1417-1482
Nursing care of people with haematologic disorders
Ryan, Liz. 2020. "Nursing care of people with haematologic disorders." LeMone and Burke's Medical-Surgical Nursing: Critical Thinking for Person-Centred Care. Australia. Pearson Education Australia. pp. 1141-1195
Nursing Care of People with Hematologic Disorders
Ryan, Liz and Sanderson, Helena. 2020. "Nursing Care of People with Hematologic Disorders." LeMone and Burke's Medical-Surgical Nursing: Critical Thinking for Patient-Centred Care. Australia. Pearson Education Australia. pp. 1140-1191
Intentional rounding in the context of student learning
Ryan, Liz, Jackson, Debra, Woods, Cindy, East, Leah and Usher, Kim. 2020. "Intentional rounding in the context of student learning." Collegian: The Australian Journal of Nursing Practice, Scholarship and Research. 28 (3), pp. 289-295. https://doi.org/10.1016/j.colegn.2020.09.008
Intentional rounding – An integrative literature review
Ryan, Liz, Jackson, Debra, Woods, Cindy and Usher, Kim. 2019. "Intentional rounding – An integrative literature review ." Journal of Advanced Nursing. 75 (6), pp. 1151-1161. https://doi.org/10.1111/jan.13897
Patient safety content and delivery in pre-registration nursing curricula: a national cross-sectional survey study
Usher, Kim, Woods, Cindy, Conway, Jane, Lea, Jackie, Parker, Vicki, Barrett, Fiona, O'Shea, Eilish and Jackson, Debra. 2018. "Patient safety content and delivery in pre-registration nursing curricula: a national cross-sectional survey study." Nurse Education Today. 66, pp. 82-89. https://doi.org/10.1016/j.nedt.2018.04.013
Australian nursing students’ knowledge and attitudes towards pressure injury prevention: a cross-sectional study
Usher, Kim, Woods, Cindy, Brown, Janie, Power, Tamara, Lea, Jackie, Hutchinson, Marie, Mather, Carey, Miller, Andrea, Saunders, Annette, Mills, Jane, Zhao, Lin, Yates, Karen, Bodak, Marie, Southern, Joanne and Jackson, Debra. 2018. "Australian nursing students’ knowledge and attitudes towards pressure injury prevention: a cross-sectional study." International Journal of Nursing Studies. 81, pp. 14-20. https://doi.org/10.1016/j.ijmurstu.2018.01.015
The impact of patient safety culture on handovers in rural health facilities
Piper, Donella, Lea, Jackie, Woods, Cindy and Parker, Vicki. 2018. "The impact of patient safety culture on handovers in rural health facilities." BMC Health Services Research. 18 (889). https://doi.org/10.1186/s12913-018-3708-3
A systematic review of the prevalence and risk factors of smoking among Saudi adolescents
Alasqah, Ibrahim, Mahmud, Ilias, East, Leah and Usher, Kim. 2019. "A systematic review of the prevalence and risk factors of smoking among Saudi adolescents." Saudi Medical Journal. 40 (9), pp. 867-878. https://doi.org/10.15537/smj.2019.9.24477
Misperceptions and stereotypes in nursing care for sexually transmitted infections and domestic violence: a qualitative exploratory study
Bellia, Sharne, East, Leah, Hutchinson, Marie and Jackson, Debra. 2019. "Misperceptions and stereotypes in nursing care for sexually transmitted infections and domestic violence: a qualitative exploratory study." Contemporary Nurse. 55 (6), pp. 533-542. https://doi.org/10.1080/10376178.2019.1673667
An integrative literature review of pre-registration nursing students' attitudes and perceptions towards primary healthcare
Byfield, Zachary, East, Leah and Conway, Jane. 2019. "An integrative literature review of pre-registration nursing students' attitudes and perceptions towards primary healthcare." Collegian: The Australian Journal of Nursing Practice, Scholarship and Research. 26 (5), pp. 583-593. https://doi.org/10.1016/j.colegn.2019.01.004
Intentional Rounding - Student Perspectives: A Cross-Sectional Survey
Ryan, Liz. 2019. "Intentional Rounding - Student Perspectives: A Cross-Sectional Survey." UNE Postgraduate Conference 2019. Armidale, Australia 15 201 - 16 Jan 2019 Australai.
Australian perioperative nurses' attitudes, levels of knowledge, education and support needs related to organ donation and procurement surgery: A national survey
Smith, Zaneta, Woods, Cindy, Lea, Jackie and Usher, Kim. 2019. "Australian perioperative nurses' attitudes, levels of knowledge, education and support needs related to organ donation and procurement surgery: A national survey ." Journal of Perioperative Nursing. 32 (2), pp. 7-19. https://doi.org/10.26550/2209-1092.1044
Undergraduate nursing assistant employment in aged care has benefits for new graduates
Algoso, Maricris, Ramjan, Lucie, East, Leah and Peters, Kath. 2018. "Undergraduate nursing assistant employment in aged care has benefits for new graduates ." Journal of Advanced Nursing. 74 (8), pp. 1932-1954. https://doi.org/10.1111/jan.13691
Violated and vulnerable: women's experiences of contracting a sexually transmitted infection from a male partner
East, Leah, Jackson, Debra and Peters, Kath. 2017. "Violated and vulnerable: women's experiences of contracting a sexually transmitted infection from a male partner." Journal of Clinical Nursing. 26 (15-16), pp. 2342-2352. https://doi.org/10.1111/jocn.13723
Nursing care of people with haematological disorders
Ryan, Liz. 2017. "Nursing care of people with haematological disorders." LeMone & Burke’s Medical-Surgical Nursing: Critical Thinking for Person-Centred Care. Australia. Pearson Education Australia. pp. 1146-1201
Health of the individual, family and community
Conway, Jane, Dempsey, Jennifer and Ryan, Liz. 2017. "Health of the individual, family and community." Hill, Robyn, Hall, Helen and Glew, Paul J. (ed.) Fundamentals of Nursing and Midwifery: A Person-Centred Approach to Care. Australia. Lippincott Williams & Wilkins. pp. 37-55
Exploring undergraduate nursing students' perceptions of working in aged care settings: A review of the literature
Algoso, Maricris, Peters, Kath, Ramjan, Lucie and East, Leah. 2016. "Exploring undergraduate nursing students' perceptions of working in aged care settings: A review of the literature." Nurse Education Today. 36, pp. 275-280. https://doi.org/10.1016/j.nedt.2015.08.001
Undergraduate nursing students' attitudes and use of research and evidence-based practice - an integrative literature review
Ryan, Elizabeth Jo. 2016. "Undergraduate nursing students' attitudes and use of research and evidence-based practice - an integrative literature review." Journal of Clinical Nursing. 25 (11-12), pp. 1548-1556. https://doi.org/10.1111/jocn.13229
Nursing Care of People with Haematological Disorders
Ryan, Liz and Sanderson, Helena. 2014. "Nursing Care of People with Haematological Disorders." Medical-Surgical Nursing: Critical Thinking for Person-Centred Care . Australia. Pearson Education Australia. pp. 1140-1191
Deriving Consensus on the Characteristics of Advanced Practice Nursing: Meta-summary of More Than 2 Decades of Research
Hutchinson, Marie, East, Leah, Stasa, Helen and Jackson, Debra. 2014. "Deriving Consensus on the Characteristics of Advanced Practice Nursing: Meta-summary of More Than 2 Decades of Research ." Nursing Research. 63 (2), pp. 116-128. https://doi.org/10.1097/NNR.0000000000000021
Use of the male condom by heterosexual adolescents and young people: literature review
East, Leah, Jackson, Debra, O'Brien, Louise and Peters, Kath. 2007. "Use of the male condom by heterosexual adolescents and young people: literature review." Journal of Advanced Nursing. 59 (2), pp. 103-110. https://doi.org/10.1111/j.1365-2648.2007.04337.x