Dealing with Conflict

Edited book (chapter)

Malone, Linda. 2017. "Dealing with Conflict." Stanley, David (ed.) Clinical Leadership in Nursing and Healthcare: Values into Action. United Kingdom. John Wiley & Sons. pp. 215-233

Chapter Title	Dealing with Conflict
Book Chapter Category	Edited book (chapter)
Book Title	Clinical Leadership in Nursing and Healthcare: Values into Action
Authors	Malone, Linda
Editors	Stanley, David
Edition	2nd
Page Range	215-233
Chapter Number	12
Number of Pages	20
Year	2017
Publisher	John Wiley & Sons
Place of Publication	United Kingdom
ISBN	9781119253761
	9781119253785
Digital Object Identifier (DOI)	https://doi.org/10.1002/9781119253785.ch12
Web Address (URL)	https://onlinelibrary.wiley.com/doi/epdf/10.1002/9781119253785.ch12
Abstract	For clinical leaders to have a positive impact on conflict, or manage their own styles of dealing with conflict and relationships, they need to determine what conflict means, understand conflict and know how it can be recognised and managed. This chapter explores approaches to dealing with conflict and why recognising and building skills in emotional intelligence can be vital for managing and minimising conflict. It considers approaches for dealing with conflict such as ‘self-talk’ and ‘I-messages’. The chapter discusses the value of active listening in reducing conflict and the tools for recognising and building emotional intelligence. Successful conflict management requires clinical leaders who demonstrate key conflict resolution principles and the ability to influence rather than wield power and authority. Conflict often sets people up on different sides of a discussion and leads to further division. There are a number of benefits for healthcare professionals and clients or patients if conflict is dealt with more effectively.
ANZSRC Field of Research 2020	420599. Nursing not elsewhere classified
Public Notes	Files associated with this item cannot be displayed due to copyright restrictions.
Byline Affiliations	Charles Sturt University

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