Spoilt for choice: when user-system relationship becomes one-to-many
Paper
Paper/Presentation Title | Spoilt for choice: when user-system relationship becomes one-to-many |
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Presentation Type | Paper |
Authors | Sedera, Darshana (Author), Lokuge, Sachithra (Author), Salleh, Noor Akma Mohd (Author), Moghavvemi, Sedigeh (Author) and Palekar, Shailesh (Author) |
Editors | Mooney, J. and Fitzgerald, B. |
Journal or Proceedings Title | Proceedings of the 37th International Conference on Information Systems (ICIS 2016) |
Journal Citation | 6, pp. 4236-4247 |
Number of Pages | 12 |
Year | 2016 |
Place of Publication | Atlanta, GA. United States |
ISBN | 9781510838376 |
Web Address (URL) of Paper | http://www.scopus.com/inward/record.url?eid=2-s2.0-85019436559&partnerID=MN8TOARS |
Conference/Event | 37th International Conference on Information Systems (ICIS 2016) |
Event Details | Rank A A A A A |
Event Details | 37th International Conference on Information Systems (ICIS 2016) Parent International Conference on Information Systems (ICIS) Delivery In person Event Date 11 to end of 14 Dec 2016 Event Location Dublin, Ireland |
Abstract | Traditionally, a user would only use one system for a particular task, defining a one-to-one user-system relationship. However, the advances in technology are changing this fundamental premise. An emerging trend is the notion of one-to-many, where a user has a choice of multiple systems to complete the same task. This phenomenon purports to alter the current status quo of potentially many of the individual and group level theories, especially those on how users accept a system. The study engages in analytic induction. Therein, it employs the dual process theory to observe the acceptance journey of users, when they are presented with a choice of systems to complete the same task. The study identifies the importance of the emotional and rational facets of the dual process theory, while introducing compliance as a possible third facet. Finally, the study introduces 'complete agnosticism' as a novel notion that explains how one-to-many user-system relationships are facilitated. |
Keywords | agnosticism; case studies; choice; dual process; mobile apps; technology acceptance model |
ANZSRC Field of Research 2020 | 460909. Information systems philosophy, research methods and theory |
Public Notes | No evidence of copyright restrictions preventing deposit of Accepted Version. |
Byline Affiliations | Queensland University of Technology |
University of Malaya, Malaysia | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q6951/spoilt-for-choice-when-user-system-relationship-becomes-one-to-many
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