Perils of Ambidexterity: Initial Evidence of Tensions in an ISD Setting

Paper

Lokuge, Sachithra, Subasinghage, Maduka and Sedera, Darshana. 2022. "Perils of Ambidexterity: Initial Evidence of Tensions in an ISD Setting." 26th Pacific Asia Conference on Information Systems (PACIS 2022). Taipei, Taiwan 05 - 09 Jul 2022
Paper/Presentation Title

Perils of Ambidexterity: Initial Evidence of Tensions in an ISD Setting

Presentation TypePaper
AuthorsLokuge, Sachithra (Author), Subasinghage, Maduka (Author) and Sedera, Darshana (Author)
Journal or Proceedings TitleProceedings of the 27th Pacific Asia Conference on Information Systems (PACIS 2022)
ERA Conference ID43961
Number of Pages9
Year2022
Web Address (URL) of Paperhttps://aisel.aisnet.org/pacis2022/183/
Conference/Event26th Pacific Asia Conference on Information Systems (PACIS 2022)
Pacific Asia Conference on Information Systems (PACIS)
Event Details
Pacific Asia Conference on Information Systems (PACIS)
PACIS
Rank
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Event Details
26th Pacific Asia Conference on Information Systems (PACIS 2022)
Event Date
05 to end of 09 Jul 2022
Event Location
Taipei, Taiwan
Sydney, Australia
Abstract

Prior research argues that ambidexterity – excelling at both exploration and exploitation – allows firms to better weather dynamic global market strains and strive in competitive markets. While the recent technology advancements have provided firms to become ambidextrous, the simultaneous exploration of incumbent technologies and exploitation of new technologies purport to create substantial tensions within firms. Such tensions are especially pronounced in the information systems development (ISD) setting. Drawing evidence from a large qualitative data sample, this study introduces four tensions that arise when ISD projects strive to achieve ambidexterity. The study further demonstrates how such tensions compromise ISD project performance.

KeywordsAmbidextrous firms; information systems development
ANZSRC Field of Research 2020460908. Information systems organisation and management
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Byline AffiliationsUniversity of Southern Queensland
Auckland University of Technology, New Zealand
Southern Cross University
Institution of OriginUniversity of Southern Queensland
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