Exploring Knowledge Management Enablers Towards Attaining Sustainability Goals in Vietnamese Family Businesses

Article

Pham, Chi Minh, Lokuge, Sachithra, Thuy, Nga Thi Thuy, My Le, Hang Ngoc and Ho, Dung Quoc. 2025. "Exploring Knowledge Management Enablers Towards Attaining Sustainability Goals in Vietnamese Family Businesses." Business Strategy and the Environment. https://doi.org/10.1002/bse.4288
Article Title

Exploring Knowledge Management Enablers Towards Attaining Sustainability Goals in Vietnamese Family Businesses

ERA Journal ID19517
Article CategoryArticle
AuthorsPham, Chi Minh, Lokuge, Sachithra, Thuy, Nga Thi Thuy, My Le, Hang Ngoc and Ho, Dung Quoc
Journal TitleBusiness Strategy and the Environment
Number of Pages20
Year2025
PublisherJohn Wiley & Sons
Place of PublicationUnited Kingdom
ISSN0964-4733
1099-0836
Digital Object Identifier (DOI)https://doi.org/10.1002/bse.4288
Web Address (URL)https://onlinelibrary.wiley.com/doi/abs/10.1002/bse.4288
Abstract

Attaining sustainability goals through balancing economic, social, and environmental benefits has become important for all businesses. However, small and medium-sized enterprises (SMEs), especially family businesses, often struggle with managing such a balance to achieve sustainability. In Vietnam, a developing country dominated by family-run SMEs (family businesses), limited human and financial resources hinder effective knowledge management (KM) utilization for achieving this. This study employs a multiple case study approach to explore KM enablers that promote attaining sustainability goals in businesses. The findings identified distinct KM enablers that enable attaining sustainability goals among family businesses. Despite their inherent resource limitations, family businesses optimize the use of shared technologies and promote the accessibility to accurate information to achieve sustainability goals. This study offers a pathway for family business owners to understand KM enablers that allow attaining sustainability goals and optimizing their KM practices for better decision-making.

Keywordsfamily business; knowledge management enablers; multiple case study; sustainability ; Vietnam
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020460999. Information systems not elsewhere classified
Public Notes

The accessible file is the submitted version of the paper. Please refer to the URL for the published version.

Byline AffiliationsRMIT International University, Vietnam
School of Business
Hue University, Vietnam
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