From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance

Paper

Sedera, Darshana and Lokuge, Sachithra. 2019. "From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance." Academy of Management Annual Meeting (2019). Boston, United States
Paper/Presentation Title

From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance

Presentation TypePaper
AuthorsSedera, Darshana (Author) and Lokuge, Sachithra (Author)
Journal or Proceedings TitleAcademy of Management Proceedings
ERA Conference ID50237
Journal Citation2019 (1)
Number of Pages1
Year2019
Web Address (URL) of Paperhttps://journals.aom.org/doi/abs/10.5465/AMBPP.2019.11238abstract
Conference/EventAcademy of Management Annual Meeting (2019)
Annual Meeting of the Academy of Management
Event Details
Academy of Management Annual Meeting (2019)
Event Location
Boston, United States
Event Details
Annual Meeting of the Academy of Management
AoM
Meeting of Academy of Management
Abstract

The advent of an enterprise system (ES) purports to enforce a dip in employees’ performance at the beginning due to a myriad of factors. Anecdotal commentary suggests that, over time, users could improve their performance. However, our understanding of the users’ lifecycle-wide performance still lacks scientific rigor and empirical evidence. As such, this study makes a longitudinal assessment that compares individual ES performance across the two main phases of the ES-lifecycle of different user types (i.e., operational, management and executive staff). While the overall observations support the tautology of users improving their ES performance over time, insightful observations are made using a survey of 465 respondents in relation to how different user groups go through the ES-lifecycle.

KeywordsEnterprise systems; user performance; ES-life-cycle; life-cycle; employee performance
ANZSRC Field of Research 2020460908. Information systems organisation and management
Byline AffiliationsSwinburne University of Technology
Monash University
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q6v3y/from-punctuation-to-equilibrium-a-longitudinal-assessment-of-enterprise-systems-user-performance

Log in to edit
  • 67
    total views
  • 0
    total downloads
  • 2
    views this month
  • 0
    downloads this month

Export as

Related outputs

Chalk and Cheese: How Negative and Positive Star-Ratings Influence Service Provider Behavior?
Sedera, Darshana D. and Lokuge, Sachithra. 2024. "Chalk and Cheese: How Negative and Positive Star-Ratings Influence Service Provider Behavior?" 45th International Conference on Information Systems (ICIS 2024). Bangkok, Thailand 15 - 18 Dec 2024 Australia.
A configurational approach to CSP selection and rejection
Hossain, Mohammad Alamgir, Sabani, Alvedi, Lokuge, Sachithra, Boo, Yee Ling, Kaisar, Shahriar and Menon, Preetha. 2024. "A configurational approach to CSP selection and rejection." Journal of Computer Information Systems. https://doi.org/10.1080/08874417.2024.2386532
Towards an Understanding of Cloud Computing Adoption in SMEs: The Role of Security and Privacy Factors
Nagahawatta, Ruwan, Warren, Matthew, Salzman, Scott and Lokuge, Sachithra. 2024. "Towards an Understanding of Cloud Computing Adoption in SMEs: The Role of Security and Privacy Factors." International Journal of Cyber Warfare and Terrorism. 14 (1). https://doi.org/10.4018/IJCWT.343315
Exploring knowledge management enablers for blockchain-enabled food supply chain implementations
Pham, Chi Minh, Lokuge, Sachithra, Nguyen, Thanh-Thuy and Adamopoulos, Arthur. 2024. "Exploring knowledge management enablers for blockchain-enabled food supply chain implementations." Journal of Knowledge Management. 28 (1), pp. 210-231. https://doi.org/10.1108/JKM-07-2022-0586
Selection of Cloud Service Providers: A Fuzzy-set Qualitative Comparative Analysis Approach
Hossain, Mohammad Alamgir, Sabani, Alvedi, Lokuge, Sachithra, Boo, Yee Ling and Kaisar, Shahriar. 2023. "Selection of Cloud Service Providers: A Fuzzy-set Qualitative Comparative Analysis Approach." IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT (TDIT 2023). Nagpur, India 15 - 16 Dec 2023 Switzerland. Springer. https://doi.org/10.1007/978-3-031-50204-0_35
Assessing Organizational Readiness for Data-driven Innovation: A Review of Literature
Samarasinghe, Sasari Sanika Udanjala, Lokuge, Sachithra and Duan, Sophia. 2023. "Assessing Organizational Readiness for Data-driven Innovation: A Review of Literature." 28th Pacific Asia Conference on Information Systems (PACIS 2023). Nanchang, China 08 - 12 Jul 2023 China.
Developing a Framework for Restrained Innovation: IT-Outsourcing Context
Lokuge, Sachithra and Sedera, Darshana. 2023. "Developing a Framework for Restrained Innovation: IT-Outsourcing Context." 28th Pacific Asia Conference on Information Systems (PACIS 2023). Nanchang, China 08 - 12 Jul 2023 China.
Data democratization: Empowering employees for data-driven innovation
Samarasinghe, Sasari and Lokuge, Sachithra. 2023. "Data democratization: Empowering employees for data-driven innovation." Anubha and Shar, Himanshu (ed.) Data-Driven Approaches for Effective Managerial Decision Making. United States. IGI Global. pp. 155-183
Exploring the enablers of digital transformation in small and medium-sized enterprises
Lokuge, Sachithra and Duan, Sophia Xiaoxia. 2023. "Exploring the enablers of digital transformation in small and medium-sized enterprises." Handbook of Research on Business Model Innovation Through Disruption and Digitalization. IGI Global. pp. 135-156
Perils of Ambidexterity: Initial Evidence of Tensions in an ISD Setting
Lokuge, Sachithra, Subasinghage, Maduka and Sedera, Darshana. 2022. "Perils of Ambidexterity: Initial Evidence of Tensions in an ISD Setting." 26th Pacific Asia Conference on Information Systems (PACIS 2022). Taipei, Taiwan 05 - 09 Jul 2022
A Disjointed Harmony: IT-Business Alignment with LOB-led IT Innovation
Lokuge, Sachithra and Sedera, Darshana. 2022. "A Disjointed Harmony: IT-Business Alignment with LOB-led IT Innovation." 26th Pacific Asia Conference on Information Systems (PACIS 2022). Taipei, Taiwan 05 - 09 Jul 2022
Exploring Tenets of Data Democratization
Samarasinghe, Sasari, Lokuge, Sachithra and Snell, Lan. 2022. "Exploring Tenets of Data Democratization." 26th Pacific Asia Conference on Information Systems (PACIS 2022). Taipei, Taiwan 05 - 09 Jul 2022
Modern-day hoarding: A model for understanding and measuring digital hoarding
Sedera, Darshana, Lokuge, Sachithra and Grover, Varun. 2022. "Modern-day hoarding: A model for understanding and measuring digital hoarding." Information and Management. 59 (8), pp. 1-13. https://doi.org/10.1016/j.im.2022.103700
Cybersecurity Issues and Practices in a Cloud Context: A Comparison Amongst Micro, Small and Medium Enterprises
Nagahawatta, Ruwan, Lokuge, Sachithra, Warren, Matthew and Salzman, Scott. 2021. "Cybersecurity Issues and Practices in a Cloud Context: A Comparison Amongst Micro, Small and Medium Enterprises." 32nd Australasian Conference on Information Systems (ACIS 2021). Sydney, Australia 06 - 10 Dec 2021 Australia.
Towards Understanding Enablers of Digital Transformation in Small and Medium-Sized Enterprises
Lokuge, Sachithra and Duan, Sophia Xiaoxia. 2021. "Towards Understanding Enablers of Digital Transformation in Small and Medium-Sized Enterprises." 32nd Australasian Conference on Information Systems (ACIS 2021). Sydney, Australia 06 - 10 Dec 2021 Australia.
The Application of Digital Technology and the Learning Characteristics of Generation Z in Higher Education
Alruthaya, Ali, Nguyen, Thuy-Than and Lokuge, Sachithra. 2021. "The Application of Digital Technology and the Learning Characteristics of Generation Z in Higher Education." 32nd Australasian Conference on Information Systems (ACIS 2021). Sydney, Australia 06 - 10 Dec 2021 Australia.
How Status Quo Bias Affects Digitalization of Agriculture: A Mixed-Method Study of Agri-Business CEOs
Sedera, Darshana, Lokuge, Sachithra and Nugawela, Saliya. 2021. "How Status Quo Bias Affects Digitalization of Agriculture: A Mixed-Method Study of Agri-Business CEOs." 42nd International Conference on Information Systems. Austin, Texas 12 - 15 Dec 2021
Theoretical opportunities for rural innovation and entrepreneurship research
Lokuge, Sachithra. 2021. "Theoretical opportunities for rural innovation and entrepreneurship research." Lokuge, Sachithra and Sedera, Darshana (ed.) Rural entrepreneurship and innovation in the digital era. United States. IGI Global. pp. 270-287
With seemingly endless data storage at our fingertips, ‘digital hoarding’ could be an increasing problem
Sedera, Darshana and Lokuge, Sachithra. 2022. "With seemingly endless data storage at our fingertips, ‘digital hoarding’ could be an increasing problem." The Conversation.
Security and Privacy Factors Influencing the Adoption of Cloud Computing in Australian SMEs
Nagahawatta, Ruwan, Warren, Matthew, Lokuge, Sachithra and Salzman, Scott. 2021. "Security and Privacy Factors Influencing the Adoption of Cloud Computing in Australian SMEs." 25th Pacific Asia Conference on Information Systems (PACIS 2021). Dubai, United Arab Emirates 12 - 14 Jul 2021 United States.
Security concerns influencing the adoption of cloud computing of SMEs: a literature review
Nagahawatta, Ruwan, Warren, Matthew, Lokuge, Sachithra and Salzman, Scott. 2021. "Security concerns influencing the adoption of cloud computing of SMEs: a literature review." 27th Americas Conference on Information Systems: Digital Innovation and Entrepreneurship (AMCIS 2021). Montreal, Canada 09 - 13 Aug 2021 United States.
The implementation of an ES in a small firm: the case of silk cooperation
Wickramatunga, Chandima and Lokuge, Sachithra. 2021. "The implementation of an ES in a small firm: the case of silk cooperation." 25th Pacific Asia Conference on Information Systems (PACIS 2021). Dubai, United Arab Emirates 12 - 14 Jul 2021
Do small firms implement enterprise systems differently? The case of e-silk route ventures
Wickramatunga, Chandima, Sedera, Darshana and Lokuge, Sachithra. 2021. "Do small firms implement enterprise systems differently? The case of e-silk route ventures." 25th Pacific Asia Conference on Information Systems (PACIS 2021). Dubai, United Arab Emirates 12 - 14 Jul 2021
Agri-informatics: a multi-disciplinary literature synthesis
Sedera, Darshana and Lokuge, Sachithra. 2019. "Agri-informatics: a multi-disciplinary literature synthesis." 30th Australasian Conference on Information Systems (ACIS 2019). Perth, Australia 09 - 11 Dec 2019 Sydney, Australia.
Attaining business alignment in information technology innovations led by line-of-business managers
Lokuge, Sachithra and Sedera, Darshana. 2019. "Attaining business alignment in information technology innovations led by line-of-business managers." 30th Australasian Conference on Information Systems (ACIS 2019). Perth, Australia 09 - 11 Dec 2019 Sydney, Australia.
The role of enterprise systems in fostering innovation in contemporary firms
Lokuge, Sachithra and Sedera, Darshana. 2018. "The role of enterprise systems in fostering innovation in contemporary firms." JITTA: an information systems journal. 19 (2), pp. 7-30.
The clash of the leaders: the intermix of leadership styles for resource bundling
Lokuge, Sachithra, Sedera, Darshana and Perera, Melville. 2018. "The clash of the leaders: the intermix of leadership styles for resource bundling." Tanabu, Motonari and Senoo, Dai (ed.) 22nd Pacific Asia Conference on Information Systems (PACIS 2018). Yokohama, Japan 26 - 30 Jun 2018
Is digital hoarding a mental disorder? Development of a construct for digital hoarding for future IS research
Sedera, Darshana and Lokuge, Sachithra. 2018. "Is digital hoarding a mental disorder? Development of a construct for digital hoarding for future IS research." 39th International Conference on Information Systems (ICIS 2018). San Francisco, United States 13 - 16 Dec 2018 Atlanta, GA. United States.
Innovate or copy: a qualitative document analysis to entrepreneurship in developing countries
Lokuge, Sachithra, Sedera, Darshana and Nanayakkara, Samudaya. 2018. "Innovate or copy: a qualitative document analysis to entrepreneurship in developing countries." Bednar, Peter M., Frank, Ulrich and Kautz, Karlheinz (ed.) 26th European Conference of Information Systems: Beyond Digitization - Facets of Socio-Technical Change (ECIS 2018). Portsmouth, United kingdom 23 - 28 Jun 2018
Knowledge management competence and ISD vendor innovativeness in turbulent markets
Lokuge, Sachithra and Subasinghage, Maduka. 2020. "Knowledge management competence and ISD vendor innovativeness in turbulent markets." 31st Australasian Conference on Information Systems (ACIS 2020). Wellington, New Zealand 01 - 04 Dec 2020 Sydney, Australia.
Flaws in flawlessness: perfectionism as a new technology driven mental disorder
Sedera, Darshana and Lokuge, Sachithra. 2020. "Flaws in flawlessness: perfectionism as a new technology driven mental disorder." 41st International Conference on Information Systems (ICIS 2020). Hyderabad, India 13 - 16 Dec 2020 United States.
Fifty shades of digital innovation: how firms innovate with digital technologies
Lokuge, Sachithra and Sedera, Darshana. 2020. "Fifty shades of digital innovation: how firms innovate with digital technologies." 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 United States.
Do we put all eggs in one basket? A polynomial regression study of digital technology configuration strategies
Sedera, Darshana and Lokuge, Sachithra. 2019. "Do we put all eggs in one basket? A polynomial regression study of digital technology configuration strategies." 40th International Conference on Information Systems (ICIS 2019). Munich, Germany 15 - 18 Dec 2019 United States.
Addicts without substance? Social media addiction when Facebook shuts down
Sedera, Darshana and Lokuge, Sachithra. 2020. "Addicts without substance? Social media addiction when Facebook shuts down." 41st International Conference on Information Systems (ICIS 2020). Hyderabad, India 13 - 16 Dec 2020 United States.
The clash of the Titans: CIO and LOB engagement in IT innovation
Lokuge, Sachithra, Sedera, Darshana and Palekar, Shailesh. 2020. "The clash of the Titans: CIO and LOB engagement in IT innovation." Sandhu, Kamaljeet (ed.) Leadership, management, and adoption techniques for digital service innovation. United States. IGI Global. pp. 86-102
Thinking inside the box: five organizational strategies enabled through information systems
Lokuge, Sachithra, Sedera, Darshana and Grover, Varun. 2016. "Thinking inside the box: five organizational strategies enabled through information systems." 20th Pacific Asia Conference on Information Systems (PACIS 2016). Chiayi, Taiwan 27 Jun - 01 Jul 2016 Chiayi, Taiwan.
Spoilt for choice: when user-system relationship becomes one-to-many
Sedera, Darshana, Lokuge, Sachithra, Salleh, Noor Akma Mohd, Moghavvemi, Sedigeh and Palekar, Shailesh. 2016. "Spoilt for choice: when user-system relationship becomes one-to-many." Mooney, J. and Fitzgerald, B. (ed.) 37th International Conference on Information Systems (ICIS 2016). Dublin, Ireland 11 - 14 Dec 2016 Atlanta, GA. United States.
Is your IT eco-system ready to facilitate organizational innovation? Deriving an IT eco-system readiness measurement model
Lokuge, Sachithra and Sedera, Darshana. 2016. "Is your IT eco-system ready to facilitate organizational innovation? Deriving an IT eco-system readiness measurement model." Mooney, J. and Fitzgerald, B. (ed.) 37th International Conference on Information Systems (ICIS 2016). Dublin, Ireland 11 - 14 Dec 2016 Atlanta, GA. United States.
Exploring the role of IS in agriculture: creating an agenda towards agri-informatics
Lokuge, Sachithra, Sedera, Darshana, Atapattu, Maura and Samaranayake, Dimuth. 2016. "Exploring the role of IS in agriculture: creating an agenda towards agri-informatics." 20th Pacific Asia Conference on Information Systems (PACIS 2016). Chiayi, Taiwan 27 Jun - 01 Jul 2016 Chiayi, Taiwan.
Turning dust to gold: how to increase inimitability of enterprise system
Lokuge, Sachithra and Sedera, Darshana. 2017. "Turning dust to gold: how to increase inimitability of enterprise system." 21st Pacific Asia Conference on Information Systems (PACIS 2017). Langkawi Island, Malaysia 16 - 20 Jul 2017
Human degradation with the use of social media: a theological perspective
Sedera, Darshana D., Lokuge, Sachithra and Chandrasekara, Dharshani. 2017. "Human degradation with the use of social media: a theological perspective." 38th International Conference on Information Systems (ICIS 2017). Seoul, South Korea 10 - 13 Dec 2017 Atlanta, GA. United States.
Organizational readiness for digital innovation: development and empirical calibration of a construct
Lokuge, Sachithra, Sedera, Darshana, Grover, Varun and Xu, Dongming. 2019. "Organizational readiness for digital innovation: development and empirical calibration of a construct." Information and Management. 56 (3), pp. 445-461. https://doi.org/10.1016/j.im.2018.09.001
How likely is your family to visit you?: the effect of digital connectedness on intention to travel to Australia
Sedera, Darshana, Lokuge, Sachithra and Perera, W. Jayantha M.. 2019. "How likely is your family to visit you?: the effect of digital connectedness on intention to travel to Australia." Worldwide Hospitality and Tourism Themes. 11 (2), pp. 217-225. https://doi.org/10.1108/WHATT-11-2018-0081
Does it get better over time? A longitudinal assessment of enterprise system user performance
Sedera, Darshana and Lokuge, Sachithra. 2019. "Does it get better over time? A longitudinal assessment of enterprise system user performance." Information Technology and People. 33 (4), pp. 1098-1123. https://doi.org/10.1108/ITP-01-2019-0005
The next wave of CRM innovation: implications for research, teaching, and practice
Lokuge, Sachithra, Sedera, Darshana, Ariyachandra, Thilini, Kumar, Saj and Vadlamani, Ravi. 2020. "The next wave of CRM innovation: implications for research, teaching, and practice." Communications of the Association for Information Systems. 46, pp. 560-583. https://doi.org/10.17705/1CAIS.04623
Multi-disciplinary green IT archival analysis: a pathway for future studies
Sedera, Darshana, Lokuge, Sachithra, Tushi, Bonny and Tan, Felix. 2017. "Multi-disciplinary green IT archival analysis: a pathway for future studies." Communications of the Association for Information Systems. 41 (1), pp. 674-733. https://doi.org/10.17705/1CAIS.04128
Likes — the key to my happiness: the moderating effect of social influence on travel experience
Sedera, Darshana, Lokuge, Sachithra, Atapattu, Maura and Gretzel, Ulrike. 2017. "Likes — the key to my happiness: the moderating effect of social influence on travel experience." Information and Management. 54 (6), pp. 825-836. https://doi.org/10.1016/j.im.2017.04.003
Digital transformation: environmental friend or foe? Panel discussion at the Australasian Conference on Information Systems 2019
Lokuge, Sachithra, Sedera, Darshana, Cooper, Vanessa and Burstein, Frada. 2021. "Digital transformation: environmental friend or foe? Panel discussion at the Australasian Conference on Information Systems 2019." Communications of the Association for Information Systems. 48, pp. 616-634. https://doi.org/10.17705/1CAIS.04846
Innovating with enterprise systems and digital platforms: a contingent resource-based theory view
Sedera, Darshana, Lokuge, Sachithra, Grover, Varun, Sarker, Suprateek and Sarker, Saonee. 2016. "Innovating with enterprise systems and digital platforms: a contingent resource-based theory view." Information and Management. 53 (3), pp. 366-379. https://doi.org/10.1016/j.im.2016.01.001
The future of outsourcing in the Asia-Pacific region: implications for research and practice — panel report from PACIS 2014
Sedera, Darshana, Lokuge, Sachithra, Krcmar, Helmut, Srivastava, Shirish C. and Ravishankar, M. N.. 2014. "The future of outsourcing in the Asia-Pacific region: implications for research and practice — panel report from PACIS 2014." Communications of the Association for Information Systems. 35, pp. 317-331. https://doi.org/10.17705/1cais.03517
Enterprise system lifecycle-wide innovation
Lokuge, Sachithra and Sedera, Darshana. 2014. "Enterprise system lifecycle-wide innovation." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.
Enterprise systems lifecycle-wide innovation readiness
Lokuge, Sachithra and Sedera, Darshana. 2014. "Enterprise systems lifecycle-wide innovation readiness." 18th Pacific Asia Conference on Information Systems (PACIS 2014). Chengdu, China 24 - 28 Jun 2014
Rural Entrepreneurship and Innovation in the Digital Era
Lokuge, Sachithra and Sedera, Darshana. Lokuge, Sachithra and Sedera, Darshana (ed.) 2020. Rural Entrepreneurship and Innovation in the Digital Era. United States. IGI Global.
Exploring spiral of silence in digital social networking spaces
Palekar, Shailesh, Atapattu, Maura, Sedera, Darshana and Lokuge, Sachithra. 2015. "Exploring spiral of silence in digital social networking spaces." Carte, Traci A., Heinzl, Armin and Urquhart, Cathy (ed.) 36th International Conference on Information Systems (ICIS 2015). Fort Worth, United States 13 - 16 Dec 2015 Atlanta, GA. United States.
Deriving information systems innovation execution mechanisms
Lokuge, Sachithra and Sedera, Darshana. 2014. "Deriving information systems innovation execution mechanisms." Wang, W. and Pauleen, D. (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Aukland, New Zealand.