From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance

Paper


Sedera, Darshana and Lokuge, Sachithra. 2019. "From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance." Academy of Management Annual Meeting (2019). Boston, United States
Paper/Presentation Title

From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance

Presentation TypePaper
AuthorsSedera, Darshana (Author) and Lokuge, Sachithra (Author)
Journal or Proceedings TitleAcademy of Management Proceedings
ERA Conference ID50237
Journal Citation2019 (1)
Number of Pages1
Year2019
Web Address (URL) of Paperhttps://journals.aom.org/doi/abs/10.5465/AMBPP.2019.11238abstract
Conference/EventAcademy of Management Annual Meeting (2019)
Annual Meeting of the Academy of Management
Event Details
Academy of Management Annual Meeting (2019)
Event Location
Boston, United States
Event Details
Annual Meeting of the Academy of Management
AoM
Meeting of Academy of Management
Abstract

The advent of an enterprise system (ES) purports to enforce a dip in employees’ performance at the beginning due to a myriad of factors. Anecdotal commentary suggests that, over time, users could improve their performance. However, our understanding of the users’ lifecycle-wide performance still lacks scientific rigor and empirical evidence. As such, this study makes a longitudinal assessment that compares individual ES performance across the two main phases of the ES-lifecycle of different user types (i.e., operational, management and executive staff). While the overall observations support the tautology of users improving their ES performance over time, insightful observations are made using a survey of 465 respondents in relation to how different user groups go through the ES-lifecycle.

KeywordsEnterprise systems; user performance; ES-life-cycle; life-cycle; employee performance
ANZSRC Field of Research 2020460908. Information systems organisation and management
Byline AffiliationsSwinburne University of Technology
Monash University
Institution of OriginUniversity of Southern Queensland
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