School of Business
| Type | Department/Institute |
|---|---|
| Faculty/Department | Academic Affairs |
| Head | Prof Fabrizio Carmignani |
| Director of Research | A/Pr Park Thaichon |
| Dr KC Chan |
Latest research outputs
4143 results found
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A Survey on Credit Card Fraud Detection Techniques in Banking Industry for Cyber Security
Btoush, Eyad, Zhou, Xujuan, Gururajan, Raj, Chan, KC and Tao, XiaoHui. 2021. "A Survey on Credit Card Fraud Detection Techniques in Banking Industry for Cyber Security." 8th IEEE International Conference on Behavioural and Social Computing (BESC 2021). Doha, Qatar 29 - 31 Oct 2021 Doha, Qatar. https://doi.org/10.1109/BESC53957.2021.9635559Paper
Effects of globalization, energy consumption and ICT on health status in Australia: the role of financial development and education
Rahman, Mohammad Mafizur and Alam, Khosrul. 2022. "Effects of globalization, energy consumption and ICT on health status in Australia: the role of financial development and education." BMC Public Health. 22, pp. 1-13. https://doi.org/10.1186/s12889-022-13911-5Article
Multilevel exploration of individual- and community-level factors contributing to overweight and obesity among reproductive-aged women: a pooled analysis of Bangladesh Demographic and Health Survey, 2004–2018
Ahammed, Benojir, Sarder, Md. Alamgir, Kundu, Subarna, Keramat, Syed Afroz and Alam, Khorshed. 2022. "Multilevel exploration of individual- and community-level factors contributing to overweight and obesity among reproductive-aged women: a pooled analysis of Bangladesh Demographic and Health Survey, 2004–2018." Public Health Nutrition. 25 (8), pp. 2074 -2083. https://doi.org/10.1017/S1368980022001124Article
The influence of biological factors on students’ sexual behaviour at the University of KwaZulu-Natal, South Africa
Mutinta, Given, Govender, Kaymarlin, George, Gavin and Gow, Jeff. 2014. "The influence of biological factors on students’ sexual behaviour at the University of KwaZulu-Natal, South Africa." African Journal of AIDS Research. 13 (4), pp. 321-329. https://doi.org/10.2989/16085906.2014.961938Article
Researching diversity
Ressia, Susan and Werth, Shalene. 2019. "Researching diversity." Labour and Industry: a journal of the social and economic relations of work. 29 (1), pp. 74-79. https://doi.org/10.1080/10301763.2019.1567241Editorial
Consumer preferences for organic wine - Global analysis of people and place
Moscovici, Daniel, Gow, Jeff, Ugaglia, Adeline Alonso, Rezwanul, Rana, Valenzuela, Lionel and Mihailescu, Radu. 2022. "Consumer preferences for organic wine - Global analysis of people and place." Journal of Cleaner Production. 368, pp. 1-12. https://doi.org/10.1016/j.jclepro.2022.133215Article
The global and regional burden of sexual behaviors and food insecurity and their combined association on the magnitude of suicidal behaviors among 121,248 adolescent girls: An international observational study in 67 low- and middle-income and high-income countries
Mahumud, Rashidul Alam, Rahman, Md. Ashfikur, Gow, Jeff, Kamara, Joseph Kihika, Koly, Kamrun Nahar, Shahjalal, Md, Law, Chi Kim, Hossain, Md. Golam and Renzaho, Andre M. N.. 2022. "The global and regional burden of sexual behaviors and food insecurity and their combined association on the magnitude of suicidal behaviors among 121,248 adolescent girls: An international observational study in 67 low- and middle-income and high-income countries." Journal of Affective Disorders. 298 (Part A), pp. 481-491. https://doi.org/10.1016/j.jad.2021.11.023Article
Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective
Law, Colin C. H., Zhang, Yahua and Gow, Jeff. 2022. "Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective." Case Studies on Transport Policy. 10 (2), pp. 741-750. https://doi.org/10.1016/j.cstp.2022.02.002Article
Consumer preferences for certified wines in France: A comparison of sustainable labels
Ugaglia, Adeline Alonso, Niklas, Britta, Rinke, Wolfram, Moscovici, Dan, Gow, Jeff, Valenzuela, Lionel and Mihailescu, Radu. 2021. "Consumer preferences for certified wines in France: A comparison of sustainable labels." Wine Economics and Policy. 10 (2), pp. 75-86. https://doi.org/10.36253/wep-10382Article
Workplace Violence Among Health Care Professionals in Public and Private Health Facilities in Bangladesh
Shahjalal, Md., Gow, Jeff, Alam, Mohammad M., Ahmed, Tanvir, Chakma, Samar K., Mohsin, Faroque M., Hawlader, Mohammad D. H. and Mahumud, Rashidul A.. 2021. "Workplace Violence Among Health Care Professionals in Public and Private Health Facilities in Bangladesh." International Journal of Public Health. 66, pp. 1-9. https://doi.org/10.3389/ijph.2021.1604396Article
The Influence of Corporate Governance and Corporate Foundations on Corporate Social Responsibility (CSR) Reporting Practices
Ramdhony, Dineshwar, Rashid, Afzalur, Gow, Jeff and Soobaroyen, Teerooven. 2022. "The Influence of Corporate Governance and Corporate Foundations on Corporate Social Responsibility (CSR) Reporting Practices." Journal of African Business. 23 (3), pp. 816-832. https://doi.org/10.1080/15228916.2021.1952521Article
Hospitalisation costs associated with heart failure with preserved ejection fraction (HFpEF): a systematic review
Clark, Hannah, Rana, Rezwanul, Gow, Jeff, Pearson, Melissa, van der Touw, Tom and Smart, Neil. 2022. "Hospitalisation costs associated with heart failure with preserved ejection fraction (HFpEF): a systematic review." Heart Failure Reviews. 27 (2), pp. 559-572. https://doi.org/10.1007/s10741-021-10097-7Article
Trait Emotional Intelligence, Personality and the Self-Perceived Performance Ratings of Casino Key Account Representatives
Prentice, Catherine. 2008. Trait Emotional Intelligence, Personality and the Self-Perceived Performance Ratings of Casino Key Account Representatives. PhD Thesis Victoria University.PhD Thesis
The roles of globalization, renewable energy and technological innovation in improving air quality: Evidence from the world’s 60 most open countries
Rahman, Mohammad Mafizur and Alam, Khosrul. 2022. "The roles of globalization, renewable energy and technological innovation in improving air quality: Evidence from the world’s 60 most open countries." Energy Reports. 8, pp. 9889-9898. https://doi.org/10.1016/j.egyr.2022.07.165Article
The relationship between personality, emotional intelligence and adaptiveness in the casino industry
Prentice, Catherine. 2010. "The relationship between personality, emotional intelligence and adaptiveness in the casino industry." 7th International Conference on Public Welfare and Gaming Industry (2010). Beijing, ChinaPaper
The Role of Relationship Selling in the Performance of Casino Employees
Prentice, Catherine and King, Brian. 2010. "The Role of Relationship Selling in the Performance of Casino Employees." Wells, Malcolm (ed.) 20th Annual Council for Australasian Tourism and Hospitality Education Conference (CAUTHE 2010). Hobart, Tasmania 08 - 11 Feb 2010 Hobart, Tasmania.Paper
Relationship selling and the service performance of casino frontline employees
Prentice, Catherine and King, Brian. 2010. "Relationship selling and the service performance of casino frontline employees." Wells, Malcolm (ed.) 20th Annual Council for Australasian Tourism and Hospitality Education Conference (CAUTHE 2010). Hobart, Tasmania 08 - 11 Feb 2010 Hobart, Australia.Paper
Emotional labour and its consequences: The moderating effect of emotional intelligence
Prentice, Catherine. 2013. "Emotional labour and its consequences: The moderating effect of emotional intelligence." Individual Sources, Dynamics, and Expressions of Emotion. Bingley, United Kingdom. Emerald. pp. 187-201Edited book (chapter)
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach
Prentice, Catherine and King, Brian E. M.. 2013. "Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach." Journal of Business Research. 66 (9), pp. 1637-1643. https://doi.org/10.1016/j.jbusres.2012.12.009Article
Impacts of the Structure of the Casino Industry
Thompson, William and Prentice, Catherine. 2013. "Impacts of the Structure of the Casino Industry." 15th International Conference on Gambling and Risk Taking (2013). Las Vegas, United States 13 May 2013 Las Vegas, United States.Presentation
Should Casinos Exist as Monopolies or Should Casinos Be in Open Markets
Thompson, William N. and Prentice, Catherine. 2013. "Should Casinos Exist as Monopolies or Should Casinos Be in Open Markets." UNLV Gaming Law Journal. 4 (1), pp. 39-72.Article
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine. 2014. "Who stays, who walks, and why in high-intensity service contexts." Journal of Business Research. 67 (4), pp. 608-614. https://doi.org/10.1016/j.jbusres.2013.02.044Article
The relationship between casino service and gambler loyalty
Prentice, Catherine. 2014. "The relationship between casino service and gambler loyalty." 24th Annual Council for Australasian Tourism and Hospitality Education Conference (CAUTHE 2014). Brisbane, Australia 10 - 13 Feb 2014 Brisbane, Australia.Paper
To Gamble or Not? Perceptions of Macau Among Mainland Chinese and Hong Kong Visitors
Zeng, ZhongLu, Prentice, Catherine and King, Brian Edward. 2014. "To Gamble or Not? Perceptions of Macau Among Mainland Chinese and Hong Kong Visitors." International Journal of Tourism Research. 16 (2), pp. 105-112. https://doi.org/10.1002/jtr.1902Article
Gambler Loyalty – A Qualitative and Quantitative Investigation
Prentice, Catherine. 2015. "Gambler Loyalty – A Qualitative and Quantitative Investigation." Campbell, Colin and Ma, Junzhao Jonathon (ed.) Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing. Cham, Switzerland. Springer. pp. 760-760Edited book (chapter)
Service Quality Perception and Casino Player Loyalty
Prentice, Catherine. 2016. "Service Quality Perception and Casino Player Loyalty." Obal, Michael W., Krey, Nina and Bushardt, Christian (ed.) Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era: Proceedings of the 2014 Academy of Marketing Science (AMS) Annual Conference. Cham, Switzerland. Springer. pp. 405-410Edited book (chapter)
Emotional intelligence and marketing
Prentice, Catherine. Venkatesh, Sandhya (ed.) 2019. Emotional intelligence and marketing. Singapore. World Scientific Publishing.Authored book
Intrinsic and extrinsic motives in engaging in the sharing economy in tourism
Prentice, Catherine, Mathews, Shane and Chen, Ying. 2019. "Intrinsic and extrinsic motives in engaging in the sharing economy in tourism." 29th Annual Council for Australasian Tourism and Hospitality Education Conference (CAUTHE 2019). Cairns, Australia 11 - 14 Feb 2019 Cairns, Australia.Paper
Using fuzzy-set qualitative comparative analysis for a finer-grained understanding of entrepreneurship
Douglas, Evan J., Shepherd, Dean A. and Prentice, Catherine. 2020. "Using fuzzy-set qualitative comparative analysis for a finer-grained understanding of entrepreneurship." Journal of Business Venturing. 35 (1), pp. 1-17. https://doi.org/10.1016/j.jbusvent.2019.105970Article
Reverse relationship between reward, knowledge sharing and performance
Nguyen, Tuyet-Mai and Prentice, Catherine. 2022. "Reverse relationship between reward, knowledge sharing and performance." Knowledge Management Research and Practice. 20 (4), pp. 516-527. https://doi.org/10.1080/14778238.2020.1821588Article
Benchmarking and Rebranding a Handcraft Brand
Dominique-Ferreira, Sergio, Roque, Andreia and Prentice, Catherine. 2021. "Benchmarking and Rebranding a Handcraft Brand." Martins, Nuno, Brandao, Daniel and da Silva, Fernando Moreira (ed.) Perspectives on Design and Digital Communication II: Research, Innovations and Best Practices. Cham, Switzerland. Springer. pp. 351-367Edited book (chapter)
Emotional Intelligence and Service Quality
Prentice, Catherine. 2022. "Emotional Intelligence and Service Quality." Buhalis, Dimitrios (ed.) Encyclopedia of Tourism Management and Marketing. United Kingdom. Edward Elgar Publishing.Edited book (chapter)
The influence of emotional intelligence on the service performance of casino frontline employees
Prentice, Catherine and King, Brian. 2011. "The influence of emotional intelligence on the service performance of casino frontline employees." Tourism and Hospitality Research: the Surrey quarterly review. 11 (1), pp. 49-66. https://doi.org/10.1057/thr.2010.21Article
Relationship marketing in the casino industry
Prentice, Catherine and King, Brian. 2011. "Relationship marketing in the casino industry." Journal of Vacation Marketing. 17 (1), pp. 51-63. https://doi.org/10.1177/1356766710391135Article
Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel
Prentice, Catherine and King, Brian E. M.. 2012. "Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel." Services Marketing Quarterly. 33 (1), pp. 34-48. https://doi.org/10.1080/15332969.2012.633426Article
Casino Service Quality, Tiered Customer Segments, and Casino Player Retention
Prentice, Catherine, King, Brian E. M. and Ohtsuka, Keis. 2012. "Casino Service Quality, Tiered Customer Segments, and Casino Player Retention." Services Marketing Quarterly. 33 (4), pp. 277-291. https://doi.org/10.1080/15332969.2012.714700Article
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine. 2013. "Service quality perceptions and customer loyalty in casinos." International Journal of Contemporary Hospitality Management. 25 (1), pp. 49-64. https://doi.org/10.1108/09596111311290219Article
Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau
Prentice, Catherine. 2013. "Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau." Services Marketing Quarterly. 34 (4), pp. 309-321. https://doi.org/10.1080/15332969.2013.827067Article
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine, Chen, Po-Ju and King, Brian. 2013. "Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts." International Journal of Hospitality Management. 35, pp. 225-236. https://doi.org/10.1016/j.ijhm.2013.06.007Article
Emotional intelligence and adaptability– Service encounters between casino hosts and premium players
Prentice, Catherine and King, Brian E. M.. 2013. "Emotional intelligence and adaptability– Service encounters between casino hosts and premium players." International Journal of Hospitality Management. 32, pp. 287-294. https://doi.org/10.1016/j.ijhm.2012.06.004Article
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