School of Business
| Type | Department/Institute |
|---|---|
| Faculty/Department | Academic Affairs |
| Head | Prof Fabrizio Carmignani |
| Director of Research | A/Pr Park Thaichon |
Latest research outputs
4080 results found
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Testing complexity theory in service research
Prentice, Catherine. 2020. "Testing complexity theory in service research." Journal of Services Marketing. 34 (2), pp. 149-162. https://doi.org/10.1108/JSM-09-2019-0353Article
Enhancing the tourist experience with emotional intelligence
Prentice, Catherine. 2020. "Enhancing the tourist experience with emotional intelligence." Tourism Review. 75 (5), pp. 733-744. https://doi.org/10.1108/TR-06-2019-0254Article
FOR A SPECIAL ISSUE ON COVID-19 and Service Industries
Prentice, Catherine, Kabadayi, Sertan and Woodside, Arch. Prentice, Catherine, Kabadayi, Sertan and Woodside, Arch (ed.) 2020. FOR A SPECIAL ISSUE ON COVID-19 and Service Industries. United Kingdom. Routledge.Edited journal
Linking AI quality performance and customer engagement: The moderating effect of AI preference
Prentice, Catherine, Weaven, Scott and Wong, IpKin Anthony. 2020. "Linking AI quality performance and customer engagement: The moderating effect of AI preference." International Journal of Hospitality Management. 90, pp. 1-10. https://doi.org/10.1016/j.ijhm.2020.102629Article
Personality, trait EI and coping with COVID 19 measures
Prentice, Catherine, Zeidan, Susan and Wang, Xuequn. 2020. "Personality, trait EI and coping with COVID 19 measures." International Journal of Disaster Risk Reduction. 51, pp. 1-10. https://doi.org/10.1016/j.ijdrr.2020.101789Article
An integrative study of the implications of the rise of coworking spaces in smart cities
Zhao, Fang, Prentice, Catherine, Wallis, Joseph, Patel, Arvind and Waxin, Marie-France. 2020. "An integrative study of the implications of the rise of coworking spaces in smart cities." Entrepreneurship and Sustainability Issues. 8 (20), pp. 467-486. https://doi.org/10.9770/jesi.2020.8.2(28)Article
Positive psychology and tourist well-being: A systematic literature review
Vada, Sera, Prentice, Catherine, Scott, Noel and Hsiao, Aaron. 2020. "Positive psychology and tourist well-being: A systematic literature review." Tourism Management Perspectives. 33, pp. 1-14. https://doi.org/10.1016/j.tmp.2019.100631Article
Linking internal service quality and casino dealer performance
Prentice, Catherine. 2018. "Linking internal service quality and casino dealer performance." Journal of Hospitality Marketing and Management. 27 (6), pp. 733-753. https://doi.org/10.1080/19368623.2018.1413476Article
Managing service encounters with emotional intelligence
Prentice, Catherine. 2019. "Managing service encounters with emotional intelligence." Journal of Retailing and Consumer Services. 51, pp. 344-351. https://doi.org/10.1016/j.jretconser.2019.07.001Article
The influence of product and personal attributes on organic food marketing
Prentice, Catherine, Chen, Jue and Wang, Xuequn. 2019. "The influence of product and personal attributes on organic food marketing." Journal of Retailing and Consumer Services. 46, pp. 70-78. https://doi.org/10.1016/j.jretconser.2017.10.020Article
The influence of identity-driven customer engagement on purchase intention
Prentice, Catherine, Han, Xiao Yun, Hua, Lian-Lian and Hu, Lin. 2019. "The influence of identity-driven customer engagement on purchase intention." Journal of Retailing and Consumer Services. 47, pp. 339-347. https://doi.org/10.1016/j.jretconser.2018.12.014Article
Performance driven outcomes — The case of frontline employees in the hospitality sector
Prentice, Catherine, Ma, Erdan and Wong, IpKin Anthony. 2019. "Performance driven outcomes — The case of frontline employees in the hospitality sector." Journal of Hospitality Marketing and Management. 28 (1), pp. 101-123. https://doi.org/10.1080/19368623.2018.1486767Article
Revisiting the job performance – burnout relationship
Prentice, Catherine and Thaichon, Park. 2019. "Revisiting the job performance – burnout relationship." Journal of Hospitality Marketing and Management. 28 (7), pp. 807-832. https://doi.org/10.1080/19368623.2019.1568340Article
Emotional intelligence or artificial intelligence – an employee perspective
Prentice, Catherine, Lopes, Sergio Dominique and Wang, Xuequn. 2020. "Emotional intelligence or artificial intelligence – an employee perspective." Journal of Hospitality Marketing and Management. 29 (4), pp. 377-403. https://doi.org/10.1080/19368623.2019.1647124Article
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine, Lopes, Sergio Dominique and Wang, Xuequn. 2020. "The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty." Journal of Hospitality Marketing and Management. 29 (7), pp. 739-756. https://doi.org/10.1080/19368623.2020.1722304Article
Identifying the willingness to pay for eco-certified wine by south african consumers: a comparison of biodynamic, fair trade and sustainably produced wines
Mihailescu, Radu, Moscovici, Daniel, Gow, Jeff, Ugaglia, Adeline Alonso, Valenzuela, Lionel and Rinaldi, Azzurra. 2021. "Identifying the willingness to pay for eco-certified wine by south african consumers: a comparison of biodynamic, fair trade and sustainably produced wines." Research in Hospitality Management. 11 (3), pp. 235-240. https://doi.org/10.1080/22243534.2021.2005948Article
Reliability estimation using an integrated support vector regression – variable neighborhood search model
Yazdani, Maziar, Babagolzadeh, Mahla, Kazemitash, Navid and Saberi, Morteza. 2019. "Reliability estimation using an integrated support vector regression – variable neighborhood search model." Journal of Industrial Information Integration. 15, pp. 103-110. https://doi.org/10.1016/j.jii.2019.03.001Article
The impact of digital communications on consumer perceptions of sport celebrity transgressions
Sassenberg, Anne-Marie, Summers, Jane, Johnson Morgan, Melissa and Hassan, Rumman. 2018. "The impact of digital communications on consumer perceptions of sport celebrity transgressions." Journal of Global Sport Management. 3 (2), pp. 189-207. https://doi.org/10.1080/24704067.2018.1457968Article
Sustainable Coastal and Maritime Tourism: A Potential Blue Economy Avenue for Bangladesh
Islam, Md Wasiul and Sarker, Tapan. 2022. "Sustainable Coastal and Maritime Tourism: A Potential Blue Economy Avenue for Bangladesh." Morgan, Peter J., Huang, Michael C., Voyer, Michelle, Benzaken, Dominique and Watanabe, Atsushi (ed.) Blue Economy and Blue Finance: Toward Sustainable Development and Ocean Governance. Tokyo, Japan. Asian Development Bank Institute. pp. 248-288Edited book (chapter)
The influence of tourism experience and well-being on place attachment
Vada, Sera, Prentice, Catherine and Hsiao, Aaron. 2019. "The influence of tourism experience and well-being on place attachment." Journal of Retailing and Consumer Services. 47, pp. 322-330. https://doi.org/10.1016/j.jretconser.2018.12.007Article
The role of positive psychology in tourists’ behavioural intentions
Vada, Sera, Prentice, Catherine and Hsiao, Aaron. 2019. "The role of positive psychology in tourists’ behavioural intentions." Journal of Retailing and Consumer Services. 51, pp. 293-303. https://doi.org/10.1016/j.jretconser.2019.06.015Article
Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts
Ji, Chunli and Prentice, Catherine. 2021. "Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts." Journal of Retailing and Consumer Services. 58, pp. 1-10. https://doi.org/10.1016/j.jretconser.2020.102319Article
Timed intervention in COVID-19 and panic buying
Prentice, Catherine, Chen, Jinyan and Stantic, Bela. 2020. "Timed intervention in COVID-19 and panic buying." Journal of Retailing and Consumer Services. 57, pp. 1-11. https://doi.org/10.1016/j.jretconser.2020.102203Article
Engaging and retaining customers with AI and employee service
Prentice, Catherine and Nguyen, Mai. 2020. "Engaging and retaining customers with AI and employee service." Journal of Retailing and Consumer Services. 56, pp. 1-13. https://doi.org/10.1016/j.jretconser.2020.102186Article
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian, Prentice, Catherine and Han, Xiaoyun. 2021. "A netnographical approach to typologizing customer engagement and corporate misconduct." Journal of Retailing and Consumer Services. 59, pp. 1-14. https://doi.org/10.1016/j.jretconser.2020.102366Article
Identifying antecedent conditions for luxury brand purchase
Jin, Ting, Prentice, Catherine and Shao, Wei. 2021. "Identifying antecedent conditions for luxury brand purchase." Journal of Retailing and Consumer Services. 60, pp. 1-10. https://doi.org/10.1016/j.jretconser.2021.102466Article
Understanding the Challenges Involved in Transitioning to a Low Carbon Economy in South Asia
Sarker, Tapan. 2017. "Understanding the Challenges Involved in Transitioning to a Low Carbon Economy in South Asia." Filho, Walter Leal, Pociovalisteanu, Diana-Mihaela and Al-Amin, Abul Quasem (ed.) Sustainable Economic Development: Green Economy and Green Growth. Cham, Switzerland. Springer. pp. 273-292Edited book (chapter)
Myanmar
Sarker, Tapan and Pe, Swe Sett Kyu. 2016. "Myanmar." Visser, Wayne (ed.) The World Guide to Sustainable Enterprise: Asia Pacific. New York, United States. Routledge. pp. 98-104Edited book (chapter)
Papua New Guinea
Sarker, Tapan and Butt, Lorne. 2016. "Papua New Guinea." Visser, Wayne (ed.) The World Guide to Sustainable Enterprise: Asia Pacific. New York, United States. Routledge. pp. 125-132Edited book (chapter)
Working conditions and occupational stress among nurses in Bangladesh: a cross-sectional pilot study
Islam, Md Irteja, Alam, Kh Md Watin, Keramat, Syed Afroz, Murshid, Munzur E., Haque, Rezwanul, Kabir, Enamul, Khanam, Rasheda and Khan, Manjurul Haque. 2022. "Working conditions and occupational stress among nurses in Bangladesh: a cross-sectional pilot study." Journal of Public Health: Zeitschrift fuer Gesundheitswissenschaften. 30 (9), pp. 2211-2219. https://doi.org/10.1007/s10389-020-01415-8Article
Exploring the driving factors of economic growth in the world's largest economies
Rahman, Mohammad Mafizur and Alam, Khosrul. 2021. "Exploring the driving factors of economic growth in the world's largest economies." Heliyon. 7 (5), pp. 1-9. https://doi.org/10.1016/j.heliyon.2021.e07109Article
Public policies and tax evasion: evidence from SAARC countries
Islam, Azharul, Rashid, Md. Harun Ur, Hossain, Syed Zabid and Hashmi, Rubayyat. 2020. "Public policies and tax evasion: evidence from SAARC countries." Heliyon. 6 (11), pp. 1-10. https://doi.org/10.1016/j.heliyon.2020.e05449Article
Tourism expansion and economic growth in Tanzania: A causality analysis
Kyara, Valensi Corbinian, Rahman, Mohammad Mafizur and Khanam, Rasheda. 2021. "Tourism expansion and economic growth in Tanzania: A causality analysis." Heliyon. 7 (5), pp. 1-9. https://doi.org/10.1016/j.heliyon.2021.e06966Article
Nexus between environmental, social and economic development in South Asia: evidence from econometric models
Bansal, Sanchita, Sharma, Gagan Deep, Rahman, Mohammad Mafizur, Yadav, Anshita Yadav and Garg, Isha. 2021. "Nexus between environmental, social and economic development in South Asia: evidence from econometric models." Heliyon. 7 (1), pp. 1-10. https://doi.org/10.1016/j.heliyon.2021.e05965Article
Economic growth in South Asia: the role of CO2 emissions, population density and trade openness
Rahman, Mohammad Mafizur, Saidi, Kais and Mbarek, Mounir Ben. 2020. "Economic growth in South Asia: the role of CO2 emissions, population density and trade openness." Heliyon. 6 (5), pp. 1-9. https://doi.org/10.1016/j.heliyon.2020.e03903Article
Urbanization-globalization-CO2 emissions nexus revisited: empirical evidence from South Africa
Salahuddin, Mohammad, Gow, Jeff, Ali, Md. Idris, Hossain, Rahat, Al-Azami, Khaleda Shaheen, Akbar, Delwar and Gedikli, Ayfer. 2019. "Urbanization-globalization-CO2 emissions nexus revisited: empirical evidence from South Africa." Heliyon. 5 (6), pp. 1-9. https://doi.org/10.1016/j.heliyon.2019.e01974Article
Transformative service research and COVID-19
Prentice, Catherine, Altinay, Levent and Woodside, Arch G.. 2021. "Transformative service research and COVID-19." Service Industries Journal. 41 (1-2), pp. 1-8. https://doi.org/10.1080/02642069.2021.1883262Editorial
Mind, service quality, relationship with airlines
Prentice, Catherine, Hsiao, Aaron, Wang, Xuequn and Loureiro, Sandra Maria Correia. 2021. "Mind, service quality, relationship with airlines." Journal of Strategic Marketing. 31 (1), pp. 212-234. https://doi.org/10.1080/0965254X.2021.1894216Article
The unexplored link between communication and trust in aviation maintenance practice
Chatzi, Anna, Martin, Wayne, Bates, Paul and Murray, Patrick. 2019. "The unexplored link between communication and trust in aviation maintenance practice." Aerospace. 6 (6). https://doi.org/10.3390/aerospace6060066Article
Travel deterrents to regional destinations
Prentice, Catherine and Hsiao, Aaron. 2021. "Travel deterrents to regional destinations." Journal of Retailing and Consumer Services. 58, pp. 1-10. https://doi.org/10.1016/j.jretconser.2020.102292Article
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