School of Business
| Type | Department/Institute |
|---|---|
| Faculty/Department | Academic Affairs |
| Head | Prof Fabrizio Carmignani |
| Director of Research | A/Pr Park Thaichon |
| Dr KC Chan |
Latest research outputs
4143 results found
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine, Lopes, Sergio Dominique and Wang, Xuequn. 2020. "The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty." Journal of Hospitality Marketing and Management. 29 (7), pp. 739-756. https://doi.org/10.1080/19368623.2020.1722304Article
Identifying the willingness to pay for eco-certified wine by south african consumers: a comparison of biodynamic, fair trade and sustainably produced wines
Mihailescu, Radu, Moscovici, Daniel, Gow, Jeff, Ugaglia, Adeline Alonso, Valenzuela, Lionel and Rinaldi, Azzurra. 2021. "Identifying the willingness to pay for eco-certified wine by south african consumers: a comparison of biodynamic, fair trade and sustainably produced wines." Research in Hospitality Management. 11 (3), pp. 235-240. https://doi.org/10.1080/22243534.2021.2005948Article
Reliability estimation using an integrated support vector regression – variable neighborhood search model
Yazdani, Maziar, Babagolzadeh, Mahla, Kazemitash, Navid and Saberi, Morteza. 2019. "Reliability estimation using an integrated support vector regression – variable neighborhood search model." Journal of Industrial Information Integration. 15, pp. 103-110. https://doi.org/10.1016/j.jii.2019.03.001Article
The impact of digital communications on consumer perceptions of sport celebrity transgressions
Sassenberg, Anne-Marie, Summers, Jane, Johnson Morgan, Melissa and Hassan, Rumman. 2018. "The impact of digital communications on consumer perceptions of sport celebrity transgressions." Journal of Global Sport Management. 3 (2), pp. 189-207. https://doi.org/10.1080/24704067.2018.1457968Article
Sustainable Coastal and Maritime Tourism: A Potential Blue Economy Avenue for Bangladesh
Islam, Md Wasiul and Sarker, Tapan. 2022. "Sustainable Coastal and Maritime Tourism: A Potential Blue Economy Avenue for Bangladesh." Morgan, Peter J., Huang, Michael C., Voyer, Michelle, Benzaken, Dominique and Watanabe, Atsushi (ed.) Blue Economy and Blue Finance: Toward Sustainable Development and Ocean Governance. Tokyo, Japan. Asian Development Bank Institute. pp. 248-288Edited book (chapter)
The influence of tourism experience and well-being on place attachment
Vada, Sera, Prentice, Catherine and Hsiao, Aaron. 2019. "The influence of tourism experience and well-being on place attachment." Journal of Retailing and Consumer Services. 47, pp. 322-330. https://doi.org/10.1016/j.jretconser.2018.12.007Article
The role of positive psychology in tourists’ behavioural intentions
Vada, Sera, Prentice, Catherine and Hsiao, Aaron. 2019. "The role of positive psychology in tourists’ behavioural intentions." Journal of Retailing and Consumer Services. 51, pp. 293-303. https://doi.org/10.1016/j.jretconser.2019.06.015Article
Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts
Ji, Chunli and Prentice, Catherine. 2021. "Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts." Journal of Retailing and Consumer Services. 58, pp. 1-10. https://doi.org/10.1016/j.jretconser.2020.102319Article
Timed intervention in COVID-19 and panic buying
Prentice, Catherine, Chen, Jinyan and Stantic, Bela. 2020. "Timed intervention in COVID-19 and panic buying." Journal of Retailing and Consumer Services. 57, pp. 1-11. https://doi.org/10.1016/j.jretconser.2020.102203Article
Engaging and retaining customers with AI and employee service
Prentice, Catherine and Nguyen, Mai. 2020. "Engaging and retaining customers with AI and employee service." Journal of Retailing and Consumer Services. 56, pp. 1-13. https://doi.org/10.1016/j.jretconser.2020.102186Article
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian, Prentice, Catherine and Han, Xiaoyun. 2021. "A netnographical approach to typologizing customer engagement and corporate misconduct." Journal of Retailing and Consumer Services. 59, pp. 1-14. https://doi.org/10.1016/j.jretconser.2020.102366Article
Identifying antecedent conditions for luxury brand purchase
Jin, Ting, Prentice, Catherine and Shao, Wei. 2021. "Identifying antecedent conditions for luxury brand purchase." Journal of Retailing and Consumer Services. 60, pp. 1-10. https://doi.org/10.1016/j.jretconser.2021.102466Article
Understanding the Challenges Involved in Transitioning to a Low Carbon Economy in South Asia
Sarker, Tapan. 2017. "Understanding the Challenges Involved in Transitioning to a Low Carbon Economy in South Asia." Filho, Walter Leal, Pociovalisteanu, Diana-Mihaela and Al-Amin, Abul Quasem (ed.) Sustainable Economic Development: Green Economy and Green Growth. Cham, Switzerland. Springer. pp. 273-292Edited book (chapter)
Myanmar
Sarker, Tapan and Pe, Swe Sett Kyu. 2016. "Myanmar." Visser, Wayne (ed.) The World Guide to Sustainable Enterprise: Asia Pacific. New York, United States. Routledge. pp. 98-104Edited book (chapter)
Papua New Guinea
Sarker, Tapan and Butt, Lorne. 2016. "Papua New Guinea." Visser, Wayne (ed.) The World Guide to Sustainable Enterprise: Asia Pacific. New York, United States. Routledge. pp. 125-132Edited book (chapter)
Working conditions and occupational stress among nurses in Bangladesh: a cross-sectional pilot study
Islam, Md Irteja, Alam, Kh Md Watin, Keramat, Syed Afroz, Murshid, Munzur E., Haque, Rezwanul, Kabir, Enamul, Khanam, Rasheda and Khan, Manjurul Haque. 2022. "Working conditions and occupational stress among nurses in Bangladesh: a cross-sectional pilot study." Journal of Public Health: Zeitschrift fuer Gesundheitswissenschaften. 30 (9), pp. 2211-2219. https://doi.org/10.1007/s10389-020-01415-8Article
Exploring the driving factors of economic growth in the world's largest economies
Rahman, Mohammad Mafizur and Alam, Khosrul. 2021. "Exploring the driving factors of economic growth in the world's largest economies." Heliyon. 7 (5), pp. 1-9. https://doi.org/10.1016/j.heliyon.2021.e07109Article
Public policies and tax evasion: evidence from SAARC countries
Islam, Azharul, Rashid, Md. Harun Ur, Hossain, Syed Zabid and Hashmi, Rubayyat. 2020. "Public policies and tax evasion: evidence from SAARC countries." Heliyon. 6 (11), pp. 1-10. https://doi.org/10.1016/j.heliyon.2020.e05449Article
Tourism expansion and economic growth in Tanzania: A causality analysis
Kyara, Valensi Corbinian, Rahman, Mohammad Mafizur and Khanam, Rasheda. 2021. "Tourism expansion and economic growth in Tanzania: A causality analysis." Heliyon. 7 (5), pp. 1-9. https://doi.org/10.1016/j.heliyon.2021.e06966Article
Nexus between environmental, social and economic development in South Asia: evidence from econometric models
Bansal, Sanchita, Sharma, Gagan Deep, Rahman, Mohammad Mafizur, Yadav, Anshita Yadav and Garg, Isha. 2021. "Nexus between environmental, social and economic development in South Asia: evidence from econometric models." Heliyon. 7 (1), pp. 1-10. https://doi.org/10.1016/j.heliyon.2021.e05965Article
Economic growth in South Asia: the role of CO2 emissions, population density and trade openness
Rahman, Mohammad Mafizur, Saidi, Kais and Mbarek, Mounir Ben. 2020. "Economic growth in South Asia: the role of CO2 emissions, population density and trade openness." Heliyon. 6 (5), pp. 1-9. https://doi.org/10.1016/j.heliyon.2020.e03903Article
Urbanization-globalization-CO2 emissions nexus revisited: empirical evidence from South Africa
Salahuddin, Mohammad, Gow, Jeff, Ali, Md. Idris, Hossain, Rahat, Al-Azami, Khaleda Shaheen, Akbar, Delwar and Gedikli, Ayfer. 2019. "Urbanization-globalization-CO2 emissions nexus revisited: empirical evidence from South Africa." Heliyon. 5 (6), pp. 1-9. https://doi.org/10.1016/j.heliyon.2019.e01974Article
Transformative service research and COVID-19
Prentice, Catherine, Altinay, Levent and Woodside, Arch G.. 2021. "Transformative service research and COVID-19." Service Industries Journal. 41 (1-2), pp. 1-8. https://doi.org/10.1080/02642069.2021.1883262Editorial
Mind, service quality, relationship with airlines
Prentice, Catherine, Hsiao, Aaron, Wang, Xuequn and Loureiro, Sandra Maria Correia. 2021. "Mind, service quality, relationship with airlines." Journal of Strategic Marketing. 31 (1), pp. 212-234. https://doi.org/10.1080/0965254X.2021.1894216Article
The unexplored link between communication and trust in aviation maintenance practice
Chatzi, Anna, Martin, Wayne, Bates, Paul and Murray, Patrick. 2019. "The unexplored link between communication and trust in aviation maintenance practice." Aerospace. 6 (6). https://doi.org/10.3390/aerospace6060066Article
Travel deterrents to regional destinations
Prentice, Catherine and Hsiao, Aaron. 2021. "Travel deterrents to regional destinations." Journal of Retailing and Consumer Services. 58, pp. 1-10. https://doi.org/10.1016/j.jretconser.2020.102292Article
The influence of gaming and non-gaming experience on customers’ response to the casino
Prentice, Catherine, Ji, Chunli and Li, Kefang. 2022. "The influence of gaming and non-gaming experience on customers’ response to the casino." Journal of Vacation Marketing. 28 (4), pp. 455-468. https://doi.org/10.1177/13567667211066325Article
Utopia or dystopia – deterrents to ecotourism development in Fiji
Prentice, Catherine, Kundra, Sakul, Alam, Mumtaz, Alam, Mohammad Afsar and Nguyen, Mai. 2023. "Utopia or dystopia – deterrents to ecotourism development in Fiji." Tourism Geographies: an international journal of tourism place, space and the environment. 25 (2-3), pp. 843-864. https://doi.org/10.1080/14616688.2021.2016931Article
How resilient are Islamic financial markets during the COVID-19 pandemic?
Hasan, Md. Bokhtiar, Rashid, Md. Mamunur, Shafiullah, Muhammad and Sarker, Tapan. 2022. "How resilient are Islamic financial markets during the COVID-19 pandemic?" Pacific-Basin Finance Journal. 74, pp. 1-21. https://doi.org/10.1016/j.pacfin.2022.101817Article
The role of marketing in the development of digital touchpoints
Dominique-Ferreira, Sergio, Viana, Marta and Prentice, Catherine. 2021. "The role of marketing in the development of digital touchpoints." Rocha, Alvaro, Goncalves, Ramiro, Penalvo, Francisco Garcia and Martins, Jose (ed.) 16th Iberian Conference on Information Systems and Technologies (CISTI 2021). Chaves, Portugal 23 - 26 Jun 2021 United States. https://doi.org/10.23919/CISTI52073.2021.9476670Paper
Robotic service quality – Scale development and validation
Prentice, Catherine and Nguyen, Mai. 2021. "Robotic service quality – Scale development and validation." Journal of Retailing and Consumer Services. 62, pp. 1-17. https://doi.org/10.1016/j.jretconser.2021.102661Article
Relevant, or irrelevant, external factors in panic buying
Prentice, Catherine, Nguyen, Mai, Nandy, Purnima, Winardi, Michael Aswin, Chen, Ying, Le Monkhouse, Lien, Dominique-Ferreira, Sergio and Stantic, Bela. 2021. "Relevant, or irrelevant, external factors in panic buying." Journal of Retailing and Consumer Services. 61, pp. 1-10. https://doi.org/10.1016/j.jretconser.2021.102587Article
The spillover effect of airport service experience on destination revisit intention
Prentice, Catherine, Wang, Xuequn and Manhas, Parikshat Singh. 2021. "The spillover effect of airport service experience on destination revisit intention." Journal of Hospitality and Tourism Management. 48, pp. 119-127. https://doi.org/10.1016/j.jhtm.2021.06.001Article
Addressing Issues and Challenges in Managing Migratory Tuna Resources in the Western and Central Pacific Ocean
Zhao, Fang, Mapuru, David, Waxin, Marie-France, Prentice, Catherine and Scavarda, Annibal. 2021. "Addressing Issues and Challenges in Managing Migratory Tuna Resources in the Western and Central Pacific Ocean." International Journal of the Commons. 15 (1), pp. 119-131. https://doi.org/10.5334/ijc.1069Article
Trustworthy artificial intelligence in the sharing economy-a systematic review and meta-analysis
Chen, Ying, Prentice, Catherine, Weaven, Scott and Hsiao, Aaron. 2022. "Trustworthy artificial intelligence in the sharing economy-a systematic review and meta-analysis." 32nd Annual Council for Australasian Tourism and Hospitality Education Conference (CAUTHE 2022). Brisbane, Australia 07 - 09 Feb 2022 Brisbane, Australia. https://doi.org/10.3316/informit.413702193282132Presentation
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine, Dominique-Ferreira, Sergio, Ferreira, Andreia and Wang, Xuequn (Alex). 2022. "The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels." Journal of Retailing and Consumer Services. 64, pp. 1-9. https://doi.org/10.1016/j.jretconser.2021.102788Article
Antecedents and consequences of panic buying: The case of COVID-19
Prentice, Catherine, Quach, Sara and Thaichon, Park. 2022. "Antecedents and consequences of panic buying: The case of COVID-19." International Journal of Consumer Studies. 46 (1), pp. 132-146. https://doi.org/10.1111/ijcs.12649Article
Testing the effectiveness of acquisition marketing strategies: The case of Australian land-based casinos
Tuguinay, Jovanie, Prentice, Catherine and Moyle, Brent. 2022. "Testing the effectiveness of acquisition marketing strategies: The case of Australian land-based casinos." 32nd Annual Council for Australasian Tourism and Hospitality Education Conference (CAUTHE 2022). Brisbane, Australia 07 - 09 Feb 2022 Brisbane, Australia. https://doi.org/10.3316/informit.421621206066867Presentation
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A., Prentice, Catherine and Moyle, Brent. 2022. "The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos." Journal of Retailing and Consumer Services. 64, pp. 1-10. https://doi.org/10.1016/j.jretconser.2021.102830Article
The influence of norms on tourist behavioural intentions
Wasaya, Allah, Prentice, Catherine and Hsiao, Aaron. 2022. "The influence of norms on tourist behavioural intentions." Journal of Hospitality and Tourism Management. 50, pp. 277-287. https://doi.org/10.1016/j.jhtm.2022.02.023Article
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