Managing change: mental models of SME managers

Paper


Wiesner, Retha and Poole, Nicci. 2009. "Managing change: mental models of SME managers." SEAANZ 2009: Start Small - Think Big. Wellington, New Zealand 31 Aug - 02 Sep 2009 Wellington, New Zealand.
Paper/Presentation Title

Managing change: mental models of SME managers

Presentation TypePaper
AuthorsWiesner, Retha (Author) and Poole, Nicci (Author)
Journal or Proceedings TitleProceedings of the 22nd Annual Conference of the Small Enterprise Association of Australia and New Zealand (SEAANZ 2009)
Number of Pages40
Year2009
Place of PublicationWellington, New Zealand
ISBN9780958281072
Web Address (URL) of Paperhttp://seaanzconference.massey.ac.nz/
Conference/EventSEAANZ 2009: Start Small - Think Big
Event Details
SEAANZ 2009: Start Small - Think Big
Event Date
31 Aug 2009 to end of 02 Sep 2009
Event Location
Wellington, New Zealand
Abstract

This study fills some of the gaps in existing studies on organisational change in SMEs by considering the management of change in SMEs in Queensland, Australia, built around the concept of employee participation. First, the paper examines what mental models SME managers espouse in relation to the management of organisational change; and whether small and medium organisations differ in relation to how they manage change. Data was obtained from a state-wide survey of 340 Queensland SME managers, conducted in 2008. The findings confirm the paucity of consultation in Australian workplaces. Within the context of change management, SMEs could benefit from combining their positive views on widespread involvement (including inspiring a shared vision and personally communicating the future vision; communicating the change message repeatedly up and down and across the organisation; and enabling others to act: by energising, empowering, building teams, tangible support with appropriate resources and structures) with a greater degree of ‘actual’ participation from employees in decision making.

Keywordsmanaging change; mental models; SMEs; Australia
ANZSRC Field of Research 2020520104. Industrial and organisational psychology (incl. human factors)
350716. Small business organisation and management
350503. Human resources management
Public Notes

This is the authors' paper manuscript. No indication of copyright restrictions.

Byline AffiliationsSchool of Management and Marketing
Management Development and Research Centre
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