Eliminating Building Quality Issues: A Theoretical Framework Using the Theory of Planned Behaviour

Paper

Ying, Fei, Wang, Grace Y. and Curtis, Matthew. 2024. "Eliminating Building Quality Issues: A Theoretical Framework Using the Theory of Planned Behaviour ." Rotimi, James Olabode Bamidele, Shahzad, Wajiha Mohsin, Sutrisna, Monty and Kahandawa, Ravindu (ed.) 13th International Conference on Engineering, Project, and Production Management (EPPM 2023). Auckland, New Zealand 29 Nov - 01 Dec 2023 Switzerland . https://doi.org/10.1007/978-3-031-56544-1_30
Paper/Presentation Title

Eliminating Building Quality Issues: A Theoretical Framework Using the Theory of Planned Behaviour

Presentation TypePaper
AuthorsYing, Fei, Wang, Grace Y. and Curtis, Matthew
EditorsRotimi, James Olabode Bamidele, Shahzad, Wajiha Mohsin, Sutrisna, Monty and Kahandawa, Ravindu
Journal Citation480
Number of Pages11
Year2024
Place of PublicationSwitzerland
ISBN9783031565434
9783031565434
Digital Object Identifier (DOI)https://doi.org/10.1007/978-3-031-56544-1_30
Web Address (URL) of Paperhttps://link.springer.com/chapter/10.1007/978-3-031-56544-1_30
Web Address (URL) of Conference Proceedingshttps://link.springer.com/book/10.1007/978-3-031-56544-1
Conference/Event13th International Conference on Engineering, Project, and Production Management (EPPM 2023)
Event Details
13th International Conference on Engineering, Project, and Production Management (EPPM 2023)
Parent
International Conference on Engineering, Project and Production Management
Delivery
In person
Event Date
29 Nov 2023 to end of 01 Dec 2023
Event Location
Auckland, New Zealand
Event Venue
Massey University
Abstract

Building quality issues are a long-standing problem in the international and New Zealand construction industries. It costs significantly in economics and productivity and affects client satisfaction. Great efforts have been made to solve common quality issues but with unsatisfactory outcomes. To address this, we use a theory-building research method to propose an innovative framework derived from a well-established behaviour change model named the theory of planned behaviour. The theoretical framework targets the fundamental issues of quality defects in individual and social practices of residential projects through examinations and modifications of cognitive, organisational and social factors related to building quality. This paper reports the findings of the conceptual development by providing the initial understanding and explanation of proactive quality management in the construction context. The causes of quality defects identified by the literature review suggest the nature and dynamic of the root issues, which direct the attention in studying quality management to the social context. The theory of planned behaviour is thus employed to link the root causes and provide an initial explanation of their interdependence. Five research hypotheses and three research gaps are deduced through the process, which will be investigated by further research.

Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020400504. Construction engineering
520104. Industrial and organisational psychology (incl. human factors)
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SeriesLecture Notes in Civil Engineering
Byline AffiliationsMassey University, New Zealand
School of Psychology and Wellbeing
BRANZ, New Zealand
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