Sustaining rural pharmacy workforce understanding key attributes for enhanced retention and recruitment

Article


Terry, Daniel, Peck, Blake, Hills, Danny, Bishop, Jaclyn, Kirschbaum, Mark, Obamiro, Kehinde, Phan, Hoang, Baker, Ed and Schmitz, David. 2023. "Sustaining rural pharmacy workforce understanding key attributes for enhanced retention and recruitment." Australian Journal of Rural Health. 31 (2), pp. 218-229. https://doi.org/10.1111/ajr.12942
Article Title

Sustaining rural pharmacy workforce understanding key attributes for enhanced retention and recruitment

ERA Journal ID13436
Article CategoryArticle
AuthorsTerry, Daniel, Peck, Blake, Hills, Danny, Bishop, Jaclyn, Kirschbaum, Mark, Obamiro, Kehinde, Phan, Hoang, Baker, Ed and Schmitz, David
Journal TitleAustralian Journal of Rural Health
Journal Citation31 (2), pp. 218-229
Number of Pages12
Year2023
PublisherJohn Wiley & Sons
Place of PublicationAustralia
ISSN1038-5282
1440-1584
Digital Object Identifier (DOI)https://doi.org/10.1111/ajr.12942
Web Address (URL)https://onlinelibrary.wiley.com/doi/10.1111/ajr.12942
Abstract

Objective: To pilot the Pharmacist Community Apgar Questionnaire (PharmCAQ) and evaluate its usability and capacity to develop a greater understanding of the unique factors that impact the rural recruitment and retention of pharmacists.

Design: Cross-sectional design involving face-to-face, telephone or video conferencing interviews.

Setting: Twelve rural communities across Tasmania and Western Victoria, Australia.

Participants: Participants (n = 24) included pharmacists, a Director of Clinical Services, pharmacy practice managers and senior pharmacy assistants.

Main Outcome Measures: Interviews enabled the completion of the PharmCAQ, which assigns quantitative values to 50 key factors to ascertain a community's strengths and challenges associated with recruitment and retention and their relative importance to the pharmacist workforce.

Results: The cumulative PharmCAQ scores indicated the tool was sensitive enough to differentiate high- and low-performing communities. Overall, the highest-rated factors considered most vital to pharmacist recruitment and retention were the reputation of the pharmacy, the ability of the pharmacist to be independent and autonomous, the loyalty of the community to the pharmacy, the level and stability of monetary compensation and the breadth of tasks available to a pharmacist.

Conclusions: This study identified the strengths and challenges of participating communities and provided an insight into the shared factors to consider in recruiting and retaining pharmacists. Further, each community has unique strengths that can further be promoted in recruitment, flagging where limited resources are best used to address site specific challenges. This is more likely to ensure the matching of the right candidate with the right community.

Keywordspharmacy; recruitment; recruitment and retention; rural health; rural workforce
ANZSRC Field of Research 2020420199. Allied health and rehabilitation science not elsewhere classified
Byline AffiliationsFederation University
East Grampians Health Service, Australia
University of Tasmania
Pharmacy Board of Australia, Australia 
Charles Darwin University
Boise State University, United States
University of North Dakota, United States
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