Public perception of medical errors: Experiences and risks shared in Australia

Article

Kim, Jeong-ah, Terry, Daniel, Jang, Sunny, Nguyen, Hoang, Gilbert, Julia and Cruickshank, Mary. 2020. "Public perception of medical errors: Experiences and risks shared in Australia." Universal Journal of Public Health. 8 (1), pp. 35-41. https://doi.org/10.13189/ujph.2020.080104
Article Title

Public perception of medical errors: Experiences and risks shared in Australia

ERA Journal ID201693
Article CategoryArticle
AuthorsKim, Jeong-ah, Terry, Daniel, Jang, Sunny, Nguyen, Hoang, Gilbert, Julia and Cruickshank, Mary
Journal TitleUniversal Journal of Public Health
Journal Citation8 (1), pp. 35-41
Number of Pages7
Year2020
PublisherHorizon Research Publishing Co., Ltd.
Place of PublicationUnited States
ISSN2331-8880
2331-8945
Digital Object Identifier (DOI)https://doi.org/10.13189/ujph.2020.080104
Web Address (URL)https://www.hrpub.org/journals/article_info.php?aid=8713
Abstract

Background: Research into patient safety has largely focused on healthcare organisations bureaucratic routines, with little research available regarding the impact of patient perceptions on clinical practice. Acknowledging and openly discussing patient perceptions of medical errors may result in improved quality of healthcare. The research study aimed to gain a better understanding of the public's perception of medical errors to drive a structured approach to improve healthcare outcomes. Methods: In this study, we examined the public experiences of medical errors using an anonymous on-line survey to collect empirical data from April to December 2018. A total of 407 responses were obtained with 303 participants meeting the criteria for inclusion in the study. Results: The majority (74.9%) of these participants identified that they had experienced a medical error during receiving healthcare in Australia and 73% of these confirmed that they were harmed as a result of these errors. Conclusion: Findings from this study indicate that many participants have experienced medical errors when accessing healthcare in Australia. These findings provide information and a deeper understanding of patient experiences and perceptions of healthcare service delivery which can be used by healthcare organisations to improve healthcare services and promote patient participation in their care.

KeywordsPatient Safety; Australia; Public Perception; Medical Error
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 20204205. Nursing
420317. Patient safety
4203. Health services and systems
Byline AffiliationsFederation University
University of Tasmania
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Communities of Practice: A systematic review and meta-synthesis of what it means and how it really works among nursing students and novices
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A critical appraisal of what organisational approaches are pivotal to improve patient safety.
Kim, Jeong-ah, Terry, Daniel, Jang, Sunny, Gilbert, Julia and Cruickshank, Mary. 2020. "A critical appraisal of what organisational approaches are pivotal to improve patient safety. " Journal of Hospital Administration. 9 (1), pp. 26-34. https://doi.org/10.5430/jha.v9n1p26
The data deficit for asthma emergency presentations might surprise you: How RAHDaR addresses the data chasm.
Terry, Daniel R T, Peck, Blake and Kloot, Kate. 2020. "The data deficit for asthma emergency presentations might surprise you: How RAHDaR addresses the data chasm. " Rural and Remote Health. 20 (2). https://doi.org/10.22605/RRH5776
What Australian Nursing Students Value as Important in Undertaking Rural Practice
Terry, Daniel R., Peck, Blake, Smith, Andrew, Stevenson, Tyrin, Nguyen, Hoang and Baker, Ed. 2020. "What Australian Nursing Students Value as Important in Undertaking Rural Practice ." Online Journal of Rural Nursing and Health Care. 20 (1), pp. 32-56. https://doi.org/10.14574/ojrnhc.v20i1.589
Understanding childhood injuries in rural areas: Using Rural Acute Hospital Data Register to address previous data deficiencies
Peck, Blake, Terry, Daniel R and Kloot, Kate. 2020. "Understanding childhood injuries in rural areas: Using Rural Acute Hospital Data Register to address previous data deficiencies." Emergency Medicine Australasia. 32 (4), pp. 646-649. https://doi.org/10.1111/1742-6723.13565
A Narrative Synthesis of Childhood Injury Prevention Programs for Pre-School Children.
Peck, B., Terry, D. and Ervin, K.. 2020. "A Narrative Synthesis of Childhood Injury Prevention Programs for Pre-School Children." Universal Journal of Public Health. 8 (6), pp. 193-197. https://doi.org/10.13189/ujph.2020.080602
Workplace Based Assessment Program for International Medical Graduates: An Evaluation of an Australian Trial Site
Terry, Daniel, Peck, Blake and Gazula, Swapnali. 2020. "Workplace Based Assessment Program for International Medical Graduates: An Evaluation of an Australian Trial Site." Universal Journal of Public Health. 8 (6), pp. 198-206. https://doi.org/10.13189/ujph.2020.080603
Occupational Self-Efficacy and Psychological Capital Amongst Nursing Students: A Cross Sectional Study Understanding the Malleable Attributes for Success
Terry, Daniel, Peck, Blake, Smith, Andrew and Nguyen, Hoang. 2020. "Occupational Self-Efficacy and Psychological Capital Amongst Nursing Students: A Cross Sectional Study Understanding the Malleable Attributes for Success." European Journal of Investigation in Health Psychology and Education. 10 (1), pp. 159-172. https://doi.org/10.3390/ejihpe10010014
Traversing the Funambulist’s Fine Line between Nursing and Male Identity: A Systematic Review of the Factors that Influence Men as They Seek to Navigate the Nursing Profession
Terry, Daniel, Peck, Blake, Carden, Clarissa, Perkins, Alicia J. and Smith, Andrew. 2020. "Traversing the Funambulist’s Fine Line between Nursing and Male Identity: A Systematic Review of the Factors that Influence Men as They Seek to Navigate the Nursing Profession ." European Journal of Investigation in Health Psychology and Education. 10 (3), pp. 691-703. https://doi.org/10.3390/ejihpe10030051
Chronic ill health in a regional Victoria setting: A 13-year comparison
Glenister, Kristen, Bourke, Lisa, Terry, Daniel and Simmons, David. 2019. "Chronic ill health in a regional Victoria setting: A 13-year comparison." Australian Journal of Rural Health. 27 (6), pp. 527-534. https://doi.org/10.1111/ajr.12565
The support needs of new graduate nurses making the transition to rural nursing practice in Australia
Lea, Jackie and Cruickshank, Mary. 2015. "The support needs of new graduate nurses making the transition to rural nursing practice in Australia." Journal of Clinical Nursing. 24 (7-8), pp. 948-960. https://doi.org/10.1111/jocn.12720
Supporting new graduate nurses making the transition to rural nursing practice: views from experienced rural nurses
Lea, Jackie and Cruickshank, Mary. 2015. "Supporting new graduate nurses making the transition to rural nursing practice: views from experienced rural nurses." Journal of Clinical Nursing. 24 (19-20), pp. 2826-2834. https://doi.org/10.1111/jocn.12890
The role of rural nurse managers in supporting new graduate nurses in rural practice
Lea, Jackie and Cruickshank, Mary. 2017. "The role of rural nurse managers in supporting new graduate nurses in rural practice." Journal of Nursing Management. 25 (3), pp. 176-183. https://doi.org/10.1111/jonm.12453
Communication training and its effects on carer and care-receiver outcomes in dementia settings: A systematic review
Nguyen, Hoang, Terry, Daniel, Phan, Hoang, Vickers, James and McInerney, Fran. 2019. "Communication training and its effects on carer and care-receiver outcomes in dementia settings: A systematic review ." Journal of Clinical Nursing. 28 (7-8), pp. 1050-1069. https://doi.org/10.1111/jocn.14697
Acute circulatory complications in people with diabetes mellitus type 2: How admission varies between urban and rural Victoria
Gardiner, Gardiner, Robins, Shalley and Terry, Daniel. 2019. "Acute circulatory complications in people with diabetes mellitus type 2: How admission varies between urban and rural Victoria." Australian Journal of Rural Health. 27 (1), pp. 49-56. https://doi.org/10.1111/ajr.12459
Health professional students' rural placement satisfaction and rural practice intentions: A national cross-sectional survey
Smith, Tony, Sutton, Keith, Sabrina, Pit, Muyambi, Kuda, Terry, Daniel, Farthing, Annie, Courtney, Claire and Cross, Merylin. 2018. "Health professional students' rural placement satisfaction and rural practice intentions: A national cross-sectional survey." Australian Journal of Rural Health. 26 (1), pp. 26-32. https://doi.org/10.1111/ajr.12375
Competing food consumption discourses and proper gendered behaviour among over 50s: are you really what you eat?
Malatzky, Christina, Terry, Daniel, Bourke, Lisa, Glenister, Kristen and Ervin, Kaye. 2018. "Competing food consumption discourses and proper gendered behaviour among over 50s: are you really what you eat?" Journal of Research for Consumers. 32, pp. 1-31.
Asthma hospitalisation trends from 2010 to 2015: variation among rural and metropolitan Australians
Terry, Daniel, Robins, Shalley, Gardiner, Samantha, Ruby, Wyett and Islam, Md Rafiqul. 2017. "Asthma hospitalisation trends from 2010 to 2015: variation among rural and metropolitan Australians." BMC Public Health. 17. https://doi.org/10.1186/s12889-017-4704-y
Experiences of families who help young rural men with emergent mental health problems in a rural community in New South Wales, Australia
Wilson, Rhonda Lynne, Cruickshank, Mary and Lea, Jacqueline. 2014. "Experiences of families who help young rural men with emergent mental health problems in a rural community in New South Wales, Australia ." Contemporary Nurse. 42 (2), pp. 167-177. https://doi.org/10.5172/conu.2012.42.2.167
The lure of the bush: Do rural placements influence student nurses to seek employment in rural settings?
Lea, Jackie, Cruickshank, Mary, Paliadelis, Penny, Parmenter, Glenda, Sanderson, Helena and Thornberry, Patricia. 2008. "The lure of the bush: Do rural placements influence student nurses to seek employment in rural settings? " Collegian: The Australian Journal of Nursing Practice, Scholarship and Research. 15 (2), pp. 77-82. https://doi.org/10.1016/j.colegn.2008.02.004
The experience of new graduate nurses in rural practice in New South Wales
Lea, J and Cruickshank, MT. 2007. "The experience of new graduate nurses in rural practice in New South Wales." Rural and Remote Health. 7 (4). https://doi.org/10.22605/RRH814
Factors that influence the recruitment and retention of graduate nurses in rural health care facilities
Lea, Jackie and Cruickshank, Mary. 2005. "Factors that influence the recruitment and retention of graduate nurses in rural health care facilities ." Collegian: The Australian Journal of Nursing Practice, Scholarship and Research. 12 (2), pp. 22-27. https://doi.org/10.1016/S1322-7696(08)60489-8