Key factors influencing purchase or rent decisions in smart real estate investments: a system dynamics approach using online forum thread data

Article


Ullah, Fahim and Sepasgozar, Samad M. E.. 2020. "Key factors influencing purchase or rent decisions in smart real estate investments: a system dynamics approach using online forum thread data." Sustainability. 12 (11), pp. 1-36. https://doi.org/10.3390/su12114382
Article Title

Key factors influencing purchase or rent decisions in smart real estate investments: a system dynamics approach using online forum thread data

ERA Journal ID41498
Article CategoryArticle
AuthorsUllah, Fahim (Author) and Sepasgozar, Samad M. E. (Author)
Journal TitleSustainability
Journal Citation12 (11), pp. 1-36
Article Number4382
Number of Pages36
Year2020
PublisherMDPI AG
Place of PublicationSwitzerland
ISSN2071-1050
Digital Object Identifier (DOI)https://doi.org/10.3390/su12114382
Web Address (URL)https://www.mdpi.com/2071-1050/12/11/4382
Abstract

The real estate sector is receiving mix responses throughout the world, with some countries like USA receiving lesser and European and Asia Pacific markets receiving more transactions in recent years. Among the concerning factors, post-purchase regrets by the real estate owners or renters are on the rise, which have never been assessed to date through scholarly research. These regrets can further increase in the time of lockdowns and bans on inspections due to Corona Virus Disease 2019 (COVID-19) and social distancing rules enforced by various countries such as Australia. The current study aims at investigating the key post-purchase regret factors of real estate and property owners and renters over the last decade using published literature and online threads. Based on pertinent literature, 118 systematically identified and text-mined articles, and four online threads with 135 responses, the current study develops system dynamics models to assess and predict the increase in consumers’ regrets over the last decade. Further, a user-generated thread with 23 responses involving seven real estate managers and five agents with more than 20 years of experience, 10 buyers with at least three successful rentals or purchases, and a photographer with more than 10 years of experience, is initiated on five online discussion platforms whereby the respondents are involved in a detailed discussion to highlight the regret reasons specific to real estate purchases based on online information. General architecture for text mining (GATE) software has been utilised to mine the text from both types of threads: Published and user generated. Overall, the articles and threads published over the last decade are studied under two periods: P1 (2010–2014) and P2 (2015–2019) to highlight the post-purchase or rent-related regret reasons. The results show that regret levels of the real estate consumers based on published post-purchase data are at an alarmingly high level of 88%, which compared to 2015, has increased by 18%. Among the major cited reasons, complicated buy–sell process, lack or accuracy of information, housing costs, house size, mortgages, agents, inspections, and emotional decision making are key reasons of regret. Overall, a total of 10% and 8% increases have occurred in the regrets related to the buy–sell process and lack of inspections, respectively. On the other hand, regrets related to agents and housing costs have decreased drastically by 40% mainly due to the good return on investments in the growing markets. However, based on the current trend of over reliance on online information and more powers to the agents controlling online information coupled with lack of physical inspections, the situation can change anytime. Similarly, lack of information, housing size, and mortgage-related regrets have also decreased by 7%, 5%, and 2%, respectively, since 2019. The results are expected to encourage policy level changes for addressing the regrets and uplifting the real estate industry and moving towards a smart and sustainable real estate sector. These results and pertinent discussions may help the real estate decision makers to uplift the current state, move towards a smart real estate, and avoid futuristic regrets, especially in the COVID-hit environment where most of the industries are struggling to survive. Careful attention is required to the top regret factors identified in the study by the real estate managers, investors, and agents to pave the way for a more managed real estate and property sector whereby the consumers are more satisfied with the value they receive for their money. This win–win situation will enhance the property business and remove the stigmas of intentional and deliberate withholding of information by managers and agents from the property and real estate sectors that can help boost the business through more purchases and satisfaction of its customers.

Keywordsreal estate regrets; post-purchase regrets; buy-sell process; online information; systems modelling; text mining; COVID-19
ANZSRC Field of Research 2020339999. Other built environment and design not elsewhere classified
Byline AffiliationsUniversity of New South Wales
Institution of OriginUniversity of Southern Queensland
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A systematic review of smart real estate technology: drivers of, and barriers to, the use of digital disruptive technologies and online platforms
Ullah, Fahim, Sepasgozar, Samad M.E. and Wang, Changxin. 2018. "A systematic review of smart real estate technology: drivers of, and barriers to, the use of digital disruptive technologies and online platforms." Sustainability. 10 (9), pp. 1-44. https://doi.org/10.3390/su10093142
System dynamics model to determine concession period of PPP infrastructure projects: overarching effects of critical success factors
Ullah, Fahim, Thaheem, Muhammad Jamaluddin, Sepasgozar, Samad M. E. and Forcada, Nuria. 2018. "System dynamics model to determine concession period of PPP infrastructure projects: overarching effects of critical success factors." Journal of Legal Affairs and Dispute Resolution in Engineering and Construction. 10 (4). https://doi.org/10.1061/(ASCE)LA.1943-4170.0000280
The performance gap in energy-efficient office buildings: how the occupants can help?
Ali, Qadeer, Thaheem, Muhammad Jamaluddin, Ullah, Fahim and Sepasgozar, Samad M. E.. 2020. "The performance gap in energy-efficient office buildings: how the occupants can help?" Energies. 13 (6). https://doi.org/10.3390/en13061480
Smart digital marketing capabilities for sustainable property development: a case of Malaysia
Low, Sheen, Ullah, Fahim, Shiwrozhan, Sara, Sepasgozar, Samad M. E. and Lee, Chyi Lin. 2020. "Smart digital marketing capabilities for sustainable property development: a case of Malaysia." Sustainability. 12 (13), pp. 1-40. https://doi.org/10.3390/su12135402
Contingency release during project execution: the contractor’s decision-making dilemma
Ayub, Bilal, Thaheem, Muhammad Jamaluddin and Ullah, Fahim. 2019. "Contingency release during project execution: the contractor’s decision-making dilemma." Project Management Journal. 50 (6), pp. 734-748. https://doi.org/10.1177/8756972819848250
Six Sigma in construction: a review of critical success factors
Qayyum Siddiqui, Siddra, Ullah, Fahim, Thaheem, Muhammad Jamaluddin and Gabriel, Hamza Farooq. 2016. "Six Sigma in construction: a review of critical success factors." International Journal of Lean Six Sigma. 7 (2), pp. 171-186. https://doi.org/10.1108/ijlss-11-2015-0045
Labor Productivity Assessment Using Activity Analysis on Semi High-Rise Building Projects in Pakistan
Sheikh, Noaman Akbar, Ullah, Fahim, Ayub, Bilal and Thaheem, Muhammad Jamaluddin. 2017. "Labor Productivity Assessment Using Activity Analysis on Semi High-Rise Building Projects in Pakistan." Engineering Journal. 21 (4), pp. 273-286. https://doi.org/10.4186/ej.2017.21.4.273
Influence of Six Sigma on project success in construction industry of Pakistan
Ullah, Fahim, Thaheem, Muhammad Jamaluddin, Qayyum Siddiqui, Siddra and Khurshid, Muhammad Bilal. 2017. "Influence of Six Sigma on project success in construction industry of Pakistan." The TQM Journal. 29 (2), pp. 276-309. https://doi.org/10.1108/TQM-11-2015-0136
Examining the impact of students’ attendance, sketching, visualization, and tutors experience on students’ performance: a case of building structures course in construction management
Ullah, Fahim, Sepasgozar, Samad, Tahmasebinia, Faham, Sepasgozar, Saleh Mohammad Ebrahimzadeh and Davis, Steven. 2020. "Examining the impact of students’ attendance, sketching, visualization, and tutors experience on students’ performance: a case of building structures course in construction management." Construction Economics and Building. 20 (3), pp. 78-102. https://doi.org/10.5130/AJCEB.v20i3.7056
Competitiveness in the construction industry: A contractor’s perspective on barriers to improving the construction industry performance
Azeem, Moazzam, Ullah, Fahim, Thaheem, Muhammad J. and Qayyum, Siddra. 2020. "Competitiveness in the construction industry: A contractor’s perspective on barriers to improving the construction industry performance." Journal of Construction Engineering, Management & Innovation. 3 (3), pp. 193-219. https://doi.org/10.31462/jcemi.2020.03193219
Empirical evidence of extension of time in construction projects
Shabbar, Haroon, Ullah, Fahim, Ayub, Bilal, Thaheem, Muhammad Jamaluddin and Gabriel, Hamza Farooq. 2017. "Empirical evidence of extension of time in construction projects." Journal of Legal Affairs and Dispute Resolution in Engineering and Construction. 9 (3). https://doi.org/10.1061/(ASCE)LA.1943-4170.0000217
It's all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
Ullah, Fahim, Sepasgozar, Samad M. E., Thaheem, Muhammad Jamaluddin, Wang, Changxin Cynthia and Imran, Muhammad. 2021. "It's all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms." Ain Shams Engineering Journal. 12 (4), pp. 4297-4317. https://doi.org/10.1016/j.asej.2021.04.023
Addressing disasters in smart cities through UAVs path planning and 5G communications: A systematic review
Qadir, Zakria, Ullah, Fahim, Munawar, Hafiz Suliman and Al-Turjman, Fadi. 2021. "Addressing disasters in smart cities through UAVs path planning and 5G communications: A systematic review." Computer Communications. 168, pp. 114-135. https://doi.org/10.1016/j.comcom.2021.01.003
Managing smart cities through six sigma DMADICV method: A review-based conceptual framework
Qayyum, Siddra, Ullah, Fahim, Al-Turjman, Fadi and Mojtahedi, Mohammad. 2021. "Managing smart cities through six sigma DMADICV method: A review-based conceptual framework." Sustainable Cities and Society. 72, pp. 1-19. https://doi.org/10.1016/j.scs.2021.103022
A review of public-private partnership: critical factors of concession period
Ullah, Fahim, Ayub, Bilal, Qayyum, Siddra and Thaheem, Muhammad Jamaluddin. 2016. "A review of public-private partnership: critical factors of concession period." Journal of Financial Management of Property and Construction. 21 (3), pp. 269-300. https://doi.org/10.1108/JFMPC-02-2016-0011