Quantifying the cost of quality in construction projects: an insight into the base of the iceberg

Article

Khadim, Nouman, Thaheem, Muhammad Jamaluddin, Ullah, Fahim and Mahmood, Muhammad Nateque. 2023. "Quantifying the cost of quality in construction projects: an insight into the base of the iceberg." Quality and Quantity: international journal of methodology. 57, p. 5403–5429. https://doi.org/10.1007/s11135-022-01574-8
Article Title

Quantifying the cost of quality in construction projects: an insight into the base of the iceberg

ERA Journal ID35715
Article CategoryArticle
AuthorsKhadim, Nouman, Thaheem, Muhammad Jamaluddin, Ullah, Fahim and Mahmood, Muhammad Nateque
Journal TitleQuality and Quantity: international journal of methodology
Journal Citation57, p. 5403–5429
Number of Pages27
Year2023
PublisherSpringer
Place of PublicationNetherlands
ISSN0033-5177
1573-7845
Digital Object Identifier (DOI)https://doi.org/10.1007/s11135-022-01574-8
Web Address (URL)https://link.springer.com/article/10.1007/s11135-022-01574-8
Abstract

Construction projects are complex endeavors where achieving higher quality standards is challenging due to the intrinsic difficulties and dynamic quality management processes. Several quality management techniques exist to overcome quality concerns, such as the cost of quality (COQ). However, implementing COQ in building construction is challenging due to the absence of a comprehensive quality cost-capturing system. Several studies have tried to quantify different quality costs but are mainly focused on visible failure cost—the tip of the iceberg while the base of the iceberg has rarely been explored. This study develops and quantifies each component of the visible and hidden quality costs—the base of the iceberg. Accordingly, a modified prevention, appraisal, and failure model is developed and applied to the primary data of 25 building projects. The findings highlight the unfamiliarity and passive attitude of the involved construction firms towards quality, thus, incurring higher failure costs amounting to over 12% of the total project cost. Most of this cost remains hidden as traditional accounting systems cannot capture it. Such costs must be eliminated by implementing COQ systems as utilized in the current study. Further, a quality costing framework is established for building projects and applied to the local construction industry to reduce construction failures and improve the quality performance of building projects.

KeywordsCost of quality; Hidden failure cost; Construction projects; Buildings; Quality management
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020330202. Building construction management and project planning
350715. Quality management
Byline AffiliationsUniversity of Campania Luigi Vanvitelli, Italy
Deakin University
School of Surveying and Built Environment
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Ullah, Fahim, Qayyum, Siddra, Thaheem, Muhammad Jamaluddin, Al-Turjman, Fadi and Sepasgozar, Samad M.E.. 2021. "Risk management in sustainable smart cities governance: a TOE framework." Technological Forecasting and Social Change. 167. https://doi.org/10.1016/j.techfore.2021.120743
Advertising through UAVs: Optimized path system for delivering smart real‐estate advertisement materials
Ullah, Fahim, Al-Turjman, Fadi, Qayyum, Siddra, Inam, Hina and Imran, Muhammad. 2021. "Advertising through UAVs: Optimized path system for delivering smart real‐estate advertisement materials." International Journal of Intelligent Systems. 36 (7), pp. 3429-3463. https://doi.org/10.1002/int.22422
Modelling users’ perception of the online real estate platforms in a digitally disruptive environment: an integrated KANO-SISQual approach
Ullah, Fahim, Sepasgozar, Samad M.E., Shiwrozhan, Sara and Davis, Steven. 2021. "Modelling users’ perception of the online real estate platforms in a digitally disruptive environment: an integrated KANO-SISQual approach." Telematics and Informatics. 63. https://doi.org/10.1016/j.tele.2021.101660
Application of deep learning on UAV-based aerial images for flood detection
Munawar, Hafiz Suliman, Ullah, Fahim, Qayyum, Siddra and Heravi, Amirhossein. 2021. "Application of deep learning on UAV-based aerial images for flood detection." Smart Cities. 4 (3), pp. 1220-1243. https://doi.org/10.3390/smartcities4030065
Best Value Contractor Selection in Road Construction Projects: ANP-Based Decision Support System
Hasnain, Muhammad, Thaheem, Muhammad Jamaluddin and Ullah, Fahim. 2018. "Best Value Contractor Selection in Road Construction Projects: ANP-Based Decision Support System." International Journal of Civil Engineering. 16 (6), pp. 695-714. https://doi.org/10.1007/s40999-017-0199-2
Concession period of public private partnership projects: industry–academia gap analysis
Ullah, Fahim and Thaheem, Muhammad Jamaluddin. 2018. "Concession period of public private partnership projects: industry–academia gap analysis." The International Journal of Construction Management. 18 (5), pp. 418-429. https://doi.org/10.1080/15623599.2017.1333400
A systematic review of smart real estate technology: drivers of, and barriers to, the use of digital disruptive technologies and online platforms
Ullah, Fahim, Sepasgozar, Samad M.E. and Wang, Changxin. 2018. "A systematic review of smart real estate technology: drivers of, and barriers to, the use of digital disruptive technologies and online platforms." Sustainability. 10 (9), pp. 1-44. https://doi.org/10.3390/su10093142
System dynamics model to determine concession period of PPP infrastructure projects: overarching effects of critical success factors
Ullah, Fahim, Thaheem, Muhammad Jamaluddin, Sepasgozar, Samad M. E. and Forcada, Nuria. 2018. "System dynamics model to determine concession period of PPP infrastructure projects: overarching effects of critical success factors." Journal of Legal Affairs and Dispute Resolution in Engineering and Construction. 10 (4). https://doi.org/10.1061/(ASCE)LA.1943-4170.0000280
The performance gap in energy-efficient office buildings: how the occupants can help?
Ali, Qadeer, Thaheem, Muhammad Jamaluddin, Ullah, Fahim and Sepasgozar, Samad M. E.. 2020. "The performance gap in energy-efficient office buildings: how the occupants can help?" Energies. 13 (6). https://doi.org/10.3390/en13061480
Key factors influencing purchase or rent decisions in smart real estate investments: a system dynamics approach using online forum thread data
Ullah, Fahim and Sepasgozar, Samad M. E.. 2020. "Key factors influencing purchase or rent decisions in smart real estate investments: a system dynamics approach using online forum thread data." Sustainability. 12 (11), pp. 1-36. https://doi.org/10.3390/su12114382
Smart digital marketing capabilities for sustainable property development: a case of Malaysia
Low, Sheen, Ullah, Fahim, Shiwrozhan, Sara, Sepasgozar, Samad M. E. and Lee, Chyi Lin. 2020. "Smart digital marketing capabilities for sustainable property development: a case of Malaysia." Sustainability. 12 (13), pp. 1-40. https://doi.org/10.3390/su12135402
Contingency release during project execution: the contractor’s decision-making dilemma
Ayub, Bilal, Thaheem, Muhammad Jamaluddin and Ullah, Fahim. 2019. "Contingency release during project execution: the contractor’s decision-making dilemma." Project Management Journal. 50 (6), pp. 734-748. https://doi.org/10.1177/8756972819848250
Six Sigma in construction: a review of critical success factors
Qayyum Siddiqui, Siddra, Ullah, Fahim, Thaheem, Muhammad Jamaluddin and Gabriel, Hamza Farooq. 2016. "Six Sigma in construction: a review of critical success factors." International Journal of Lean Six Sigma. 7 (2), pp. 171-186. https://doi.org/10.1108/ijlss-11-2015-0045
Labor Productivity Assessment Using Activity Analysis on Semi High-Rise Building Projects in Pakistan
Sheikh, Noaman Akbar, Ullah, Fahim, Ayub, Bilal and Thaheem, Muhammad Jamaluddin. 2017. "Labor Productivity Assessment Using Activity Analysis on Semi High-Rise Building Projects in Pakistan." Engineering Journal. 21 (4), pp. 273-286. https://doi.org/10.4186/ej.2017.21.4.273
Influence of Six Sigma on project success in construction industry of Pakistan
Ullah, Fahim, Thaheem, Muhammad Jamaluddin, Qayyum Siddiqui, Siddra and Khurshid, Muhammad Bilal. 2017. "Influence of Six Sigma on project success in construction industry of Pakistan." The TQM Journal. 29 (2), pp. 276-309. https://doi.org/10.1108/TQM-11-2015-0136
Examining the impact of students’ attendance, sketching, visualization, and tutors experience on students’ performance: a case of building structures course in construction management
Ullah, Fahim, Sepasgozar, Samad, Tahmasebinia, Faham, Sepasgozar, Saleh Mohammad Ebrahimzadeh and Davis, Steven. 2020. "Examining the impact of students’ attendance, sketching, visualization, and tutors experience on students’ performance: a case of building structures course in construction management." Construction Economics and Building. 20 (3), pp. 78-102. https://doi.org/10.5130/AJCEB.v20i3.7056
Competitiveness in the construction industry: A contractor’s perspective on barriers to improving the construction industry performance
Azeem, Moazzam, Ullah, Fahim, Thaheem, Muhammad J. and Qayyum, Siddra. 2020. "Competitiveness in the construction industry: A contractor’s perspective on barriers to improving the construction industry performance." Journal of Construction Engineering, Management & Innovation. 3 (3), pp. 193-219. https://doi.org/10.31462/jcemi.2020.03193219
Empirical evidence of extension of time in construction projects
Shabbar, Haroon, Ullah, Fahim, Ayub, Bilal, Thaheem, Muhammad Jamaluddin and Gabriel, Hamza Farooq. 2017. "Empirical evidence of extension of time in construction projects." Journal of Legal Affairs and Dispute Resolution in Engineering and Construction. 9 (3). https://doi.org/10.1061/(ASCE)LA.1943-4170.0000217
It's all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
Ullah, Fahim, Sepasgozar, Samad M. E., Thaheem, Muhammad Jamaluddin, Wang, Changxin Cynthia and Imran, Muhammad. 2021. "It's all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms." Ain Shams Engineering Journal. 12 (4), pp. 4297-4317. https://doi.org/10.1016/j.asej.2021.04.023
Addressing disasters in smart cities through UAVs path planning and 5G communications: A systematic review
Qadir, Zakria, Ullah, Fahim, Munawar, Hafiz Suliman and Al-Turjman, Fadi. 2021. "Addressing disasters in smart cities through UAVs path planning and 5G communications: A systematic review." Computer Communications. 168, pp. 114-135. https://doi.org/10.1016/j.comcom.2021.01.003
Managing smart cities through six sigma DMADICV method: A review-based conceptual framework
Qayyum, Siddra, Ullah, Fahim, Al-Turjman, Fadi and Mojtahedi, Mohammad. 2021. "Managing smart cities through six sigma DMADICV method: A review-based conceptual framework." Sustainable Cities and Society. 72, pp. 1-19. https://doi.org/10.1016/j.scs.2021.103022
A review of public-private partnership: critical factors of concession period
Ullah, Fahim, Ayub, Bilal, Qayyum, Siddra and Thaheem, Muhammad Jamaluddin. 2016. "A review of public-private partnership: critical factors of concession period." Journal of Financial Management of Property and Construction. 21 (3), pp. 269-300. https://doi.org/10.1108/JFMPC-02-2016-0011