Key factors for implementation of total quality management in construction Sector: A system dynamics approach

Article

Riaz, Hassan, Khan, Khurram Iqbal Ahmad, Ullah, Fahim, Tahir, Muhammad Bilal, Alqurashi, Muwaffaq and Alsulami, T. Badr. 2023. "Key factors for implementation of total quality management in construction Sector: A system dynamics approach." Ain Shams Engineering Journal. 14 (3). https://doi.org/10.1016/j.asej.2022.101903
Article Title

Key factors for implementation of total quality management in construction Sector: A system dynamics approach

ERA Journal ID211692
Article CategoryArticle
AuthorsRiaz, Hassan (Author), Khan, Khurram Iqbal Ahmad (Author), Ullah, Fahim (Author), Tahir, Muhammad Bilal (Author), Alqurashi, Muwaffaq (Author) and Alsulami, T. Badr (Author)
Journal TitleAin Shams Engineering Journal
Journal Citation14 (3)
Article Number101903
Number of Pages18
Year2023
PublisherAin Shams University
Place of PublicationEgypt
ISSN2090-4479
2090-4495
Digital Object Identifier (DOI)https://doi.org/10.1016/j.asej.2022.101903
Web Address (URL)https://www.sciencedirect.com/science/article/pii/S2090447922002143
Abstract

Maintaining quality in construction projects is paramount to project success, achieved through techniques such as Total Quality Management (TQM). However, the key factors of TQM implementation in the construction industry of developing countries are not well explored. Accordingly, this paper evaluated the causative relationship and intricacies of TQM implementation in the construction sector of developing countries. A total of 28 key factors of TQM were captured through a literature review. Thereafter, 12 significant key factors were shortlisted. Lack of top management commitment, poor customer/client satisfaction, inadequate quality of education regarding TQM, and ineffective organizational quality culture emerged as impediments to implementing TQM in the construction sector. A Causal Loop Diagram (CLD) was developed to represent interrelations between the 12 shortlisted factors. In addition, a system dynamics model (SDM) was developed. The simulation results of the developed SDM indicated an increase in TQM implementation over the period under the defined system.

KeywordsTotal Quality Management; Construction Industry; Systems Dynamics; Key Factors; Causal Loop Diagram
ANZSRC Field of Research 2020330202. Building construction management and project planning
330201. Automation and technology in building and construction
400504. Construction engineering
Byline AffiliationsNational University of Sciences and Technology, Pakistan
School of Surveying and Built Environment
Taif University, Saudi Arabia
Umm Al-Qura University, Saudi Arabia
Institution of OriginUniversity of Southern Queensland
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Atif, Salman, Umar, Muhammad and Ullah, Fahim. 2021. "Investigating the flood damages in Lower Indus Basin since 2000: spatiotemporal analyses of the major flood events." Natural Hazards. 108, pp. 2357-2383. https://doi.org/10.1007/s11069-021-04783-w
Risk management in sustainable smart cities governance: a TOE framework
Ullah, Fahim, Qayyum, Siddra, Thaheem, Muhammad Jamaluddin, Al-Turjman, Fadi and Sepasgozar, Samad M.E.. 2021. "Risk management in sustainable smart cities governance: a TOE framework." Technological Forecasting and Social Change. 167. https://doi.org/10.1016/j.techfore.2021.120743
Advertising through UAVs: Optimized path system for delivering smart real‐estate advertisement materials
Ullah, Fahim, Al-Turjman, Fadi, Qayyum, Siddra, Inam, Hina and Imran, Muhammad. 2021. "Advertising through UAVs: Optimized path system for delivering smart real‐estate advertisement materials." International Journal of Intelligent Systems. 36 (7), pp. 3429-3463. https://doi.org/10.1002/int.22422
Modelling users’ perception of the online real estate platforms in a digitally disruptive environment: an integrated KANO-SISQual approach
Ullah, Fahim, Sepasgozar, Samad M.E., Shiwrozhan, Sara and Davis, Steven. 2021. "Modelling users’ perception of the online real estate platforms in a digitally disruptive environment: an integrated KANO-SISQual approach." Telematics and Informatics. 63. https://doi.org/10.1016/j.tele.2021.101660
Application of deep learning on UAV-based aerial images for flood detection
Munawar, Hafiz Suliman, Ullah, Fahim, Qayyum, Siddra and Heravi, Amirhossein. 2021. "Application of deep learning on UAV-based aerial images for flood detection." Smart Cities. 4 (3), pp. 1220-1243. https://doi.org/10.3390/smartcities4030065
Best Value Contractor Selection in Road Construction Projects: ANP-Based Decision Support System
Hasnain, Muhammad, Thaheem, Muhammad Jamaluddin and Ullah, Fahim. 2018. "Best Value Contractor Selection in Road Construction Projects: ANP-Based Decision Support System." International Journal of Civil Engineering. 16 (6), pp. 695-714. https://doi.org/10.1007/s40999-017-0199-2
Concession period of public private partnership projects: industry–academia gap analysis
Ullah, Fahim and Thaheem, Muhammad Jamaluddin. 2018. "Concession period of public private partnership projects: industry–academia gap analysis." The International Journal of Construction Management. 18 (5), pp. 418-429. https://doi.org/10.1080/15623599.2017.1333400
A systematic review of smart real estate technology: drivers of, and barriers to, the use of digital disruptive technologies and online platforms
Ullah, Fahim, Sepasgozar, Samad M.E. and Wang, Changxin. 2018. "A systematic review of smart real estate technology: drivers of, and barriers to, the use of digital disruptive technologies and online platforms." Sustainability. 10 (9), pp. 1-44. https://doi.org/10.3390/su10093142
System dynamics model to determine concession period of PPP infrastructure projects: overarching effects of critical success factors
Ullah, Fahim, Thaheem, Muhammad Jamaluddin, Sepasgozar, Samad M. E. and Forcada, Nuria. 2018. "System dynamics model to determine concession period of PPP infrastructure projects: overarching effects of critical success factors." Journal of Legal Affairs and Dispute Resolution in Engineering and Construction. 10 (4). https://doi.org/10.1061/(ASCE)LA.1943-4170.0000280
The performance gap in energy-efficient office buildings: how the occupants can help?
Ali, Qadeer, Thaheem, Muhammad Jamaluddin, Ullah, Fahim and Sepasgozar, Samad M. E.. 2020. "The performance gap in energy-efficient office buildings: how the occupants can help?" Energies. 13 (6). https://doi.org/10.3390/en13061480
Key factors influencing purchase or rent decisions in smart real estate investments: a system dynamics approach using online forum thread data
Ullah, Fahim and Sepasgozar, Samad M. E.. 2020. "Key factors influencing purchase or rent decisions in smart real estate investments: a system dynamics approach using online forum thread data." Sustainability. 12 (11), pp. 1-36. https://doi.org/10.3390/su12114382
Smart digital marketing capabilities for sustainable property development: a case of Malaysia
Low, Sheen, Ullah, Fahim, Shiwrozhan, Sara, Sepasgozar, Samad M. E. and Lee, Chyi Lin. 2020. "Smart digital marketing capabilities for sustainable property development: a case of Malaysia." Sustainability. 12 (13), pp. 1-40. https://doi.org/10.3390/su12135402
Contingency release during project execution: the contractor’s decision-making dilemma
Ayub, Bilal, Thaheem, Muhammad Jamaluddin and Ullah, Fahim. 2019. "Contingency release during project execution: the contractor’s decision-making dilemma." Project Management Journal. 50 (6), pp. 734-748. https://doi.org/10.1177/8756972819848250
Six Sigma in construction: a review of critical success factors
Qayyum Siddiqui, Siddra, Ullah, Fahim, Thaheem, Muhammad Jamaluddin and Gabriel, Hamza Farooq. 2016. "Six Sigma in construction: a review of critical success factors." International Journal of Lean Six Sigma. 7 (2), pp. 171-186. https://doi.org/10.1108/ijlss-11-2015-0045
Labor Productivity Assessment Using Activity Analysis on Semi High-Rise Building Projects in Pakistan
Sheikh, Noaman Akbar, Ullah, Fahim, Ayub, Bilal and Thaheem, Muhammad Jamaluddin. 2017. "Labor Productivity Assessment Using Activity Analysis on Semi High-Rise Building Projects in Pakistan." Engineering Journal. 21 (4), pp. 273-286. https://doi.org/10.4186/ej.2017.21.4.273
Influence of Six Sigma on project success in construction industry of Pakistan
Ullah, Fahim, Thaheem, Muhammad Jamaluddin, Qayyum Siddiqui, Siddra and Khurshid, Muhammad Bilal. 2017. "Influence of Six Sigma on project success in construction industry of Pakistan." The TQM Journal. 29 (2), pp. 276-309. https://doi.org/10.1108/TQM-11-2015-0136
Examining the impact of students’ attendance, sketching, visualization, and tutors experience on students’ performance: a case of building structures course in construction management
Ullah, Fahim, Sepasgozar, Samad, Tahmasebinia, Faham, Sepasgozar, Saleh Mohammad Ebrahimzadeh and Davis, Steven. 2020. "Examining the impact of students’ attendance, sketching, visualization, and tutors experience on students’ performance: a case of building structures course in construction management." Construction Economics and Building. 20 (3), pp. 78-102. https://doi.org/10.5130/AJCEB.v20i3.7056
Competitiveness in the construction industry: A contractor’s perspective on barriers to improving the construction industry performance
Azeem, Moazzam, Ullah, Fahim, Thaheem, Muhammad J. and Qayyum, Siddra. 2020. "Competitiveness in the construction industry: A contractor’s perspective on barriers to improving the construction industry performance." Journal of Construction Engineering, Management & Innovation. 3 (3), pp. 193-219. https://doi.org/10.31462/jcemi.2020.03193219
Empirical evidence of extension of time in construction projects
Shabbar, Haroon, Ullah, Fahim, Ayub, Bilal, Thaheem, Muhammad Jamaluddin and Gabriel, Hamza Farooq. 2017. "Empirical evidence of extension of time in construction projects." Journal of Legal Affairs and Dispute Resolution in Engineering and Construction. 9 (3). https://doi.org/10.1061/(ASCE)LA.1943-4170.0000217
It's all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
Ullah, Fahim, Sepasgozar, Samad M. E., Thaheem, Muhammad Jamaluddin, Wang, Changxin Cynthia and Imran, Muhammad. 2021. "It's all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms." Ain Shams Engineering Journal. 12 (4), pp. 4297-4317. https://doi.org/10.1016/j.asej.2021.04.023
Addressing disasters in smart cities through UAVs path planning and 5G communications: A systematic review
Qadir, Zakria, Ullah, Fahim, Munawar, Hafiz Suliman and Al-Turjman, Fadi. 2021. "Addressing disasters in smart cities through UAVs path planning and 5G communications: A systematic review." Computer Communications. 168, pp. 114-135. https://doi.org/10.1016/j.comcom.2021.01.003
Managing smart cities through six sigma DMADICV method: A review-based conceptual framework
Qayyum, Siddra, Ullah, Fahim, Al-Turjman, Fadi and Mojtahedi, Mohammad. 2021. "Managing smart cities through six sigma DMADICV method: A review-based conceptual framework." Sustainable Cities and Society. 72, pp. 1-19. https://doi.org/10.1016/j.scs.2021.103022
A review of public-private partnership: critical factors of concession period
Ullah, Fahim, Ayub, Bilal, Qayyum, Siddra and Thaheem, Muhammad Jamaluddin. 2016. "A review of public-private partnership: critical factors of concession period." Journal of Financial Management of Property and Construction. 21 (3), pp. 269-300. https://doi.org/10.1108/JFMPC-02-2016-0011