Characteristics of perceived effective telesupervision practices: A case study of supervisees and supervisors

Article


Martin, Priya, Lizarondo, Lucylynn, Kumar, Saravana, Tian, Esther Jie, Kondalsamy-Chennakesavan, Srinivas and Argus, Geoff. 2023. "Characteristics of perceived effective telesupervision practices: A case study of supervisees and supervisors." PLoS One. 18. https://doi.org/10.1371/journal.pone.0288314
Article Title

Characteristics of perceived effective telesupervision practices: A case study of supervisees and supervisors

ERA Journal ID39745
Article CategoryArticle
AuthorsMartin, Priya, Lizarondo, Lucylynn, Kumar, Saravana, Tian, Esther Jie, Kondalsamy-Chennakesavan, Srinivas and Argus, Geoff
Journal TitlePLoS One
Journal Citation18
Article Numbere0288314
Number of Pages11
Year2023
PublisherPublic Library of Science (PLoS)
Place of PublicationUnited States
ISSN1932-6203
Digital Object Identifier (DOI)https://doi.org/10.1371/journal.pone.0288314
Web Address (URL)https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0288314
Abstract

Introduction
Many healthcare workers have switched from face-to-face clinical supervision to telesupervision since the onset of the COVID-19 pandemic. Given the rise in prevalence of telesupervision and continuing remote working arrangements, telesupervision is no longer only limited to rural areas. As this remains an under-investigated area, this study aimed to explore supervisor and supervisee first hand experiences of effective telesupervision.

Methods
A case study approach combining in-depth interviews of supervisors and supervisees, and document analysis of supervision documentation was used. De-identified interview data were analysed through a reflective thematic analysis approach.

Results
Three supervisor-supervisee pairs from occupational therapy and physiotherapy provided data. Data analysis resulted in the development of four themes: Benefits vs limitations and risks, not often a solo endeavour, importance of face-to-face contact, and characteristics of effective telesupervision.

Discussion
Findings of this study have confirmed that telesupervision is suited to supervisees and supervisors with specific characteristics, who can navigate the risks and limitations of this mode of clinical supervision. Healthcare organisations can ensure availability of evidence-informed training on effective telesupervision practices, as well as investigate the role of blended supervision models to mitigate some risks of telesupervision. Further studies could investigate the effectiveness of utilising additional professional support strategies that complement telesupervision, including in nursing and medicine, and ineffective telesupervision practices.

Keywordssupervisors ; supervisees; healthcare workers; clinical supervision
ANZSRC Field of Research 20205299. Other psychology
Byline AffiliationsUniversity of Queensland
Darling Downs Health, Australia
University of Adelaide
University of South Australia
School of Psychology and Wellbeing
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