‘Soft’ enablers of knowledge management in Malaysian companies – a qualitative study
Paper
Paper/Presentation Title | ‘Soft’ enablers of knowledge management in Malaysian companies – a qualitative study |
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Presentation Type | Paper |
Authors | Gan, Gerald Goh Guan (Author), Ryan, Charmaine (Author) and Gururajan, Raj (Author) |
Editors | Spencer, S. and Jenkins, A. |
Journal or Proceedings Title | Proceedings of the 17th Australasian Conference on Information Systems (ACIS 2006) |
Number of Pages | 12 |
Year | 2006 |
Place of Publication | Australia |
ISBN | 9780975841716 |
Web Address (URL) of Paper | https://aisel.aisnet.org/acis2006/101/ |
Web Address (URL) of Conference Proceedings | https://aisel.aisnet.org/acis2006/index.html |
Conference/Event | 17th Australasian Conference on Information Systems (ACIS 2006) |
Event Details | 17th Australasian Conference on Information Systems (ACIS 2006) Parent Australasian Conference on Information Systems (ACIS) Delivery In person Event Date 06 to end of 08 Dec 2006 Event Location Adelaide, Australia |
Abstract | Knowledge management is an important area of study because knowledge is treated as a commodity by organisations these days. Despite this fact, many organisations are finding it difficult to effectively manage knowledge. This study reports on the 'soft' enablers of knowledge management in Malaysian MSC status companies. These enablers were identified using multiple case studies. The results indicate that there are nine factors namely collaboration, mutual trust, learning, leadership, incentives/rewards, centralisation, formalisation, T-shaped skills and kiasu-ism impacting knowledge management activities in these companies. To our knowledge, this is perhaps the first study of its kind in Malaysia. |
Keywords | knowledge management; qualitative techniques; case study research |
ANZSRC Field of Research 2020 | 350302. Business information management (incl. records, knowledge and intelligence) |
359999. Other commerce, management, tourism and services not elsewhere classified | |
460908. Information systems organisation and management | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | Faculty of Business |
School of Information Systems | |
Department of Information Systems |
https://research.usq.edu.au/item/9y00y/-soft-enablers-of-knowledge-management-in-malaysian-companies-a-qualitative-study
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