Does information and communication technology (ICT) facilitate knowledge management activities in the 21st century?
Article
Article Title | Does information and communication technology (ICT) facilitate knowledge management activities in the 21st century? |
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ERA Journal ID | 32139 |
Article Category | Article |
Authors | Hafeez-Baig, Abdul (Author) and Gururajan, Raj (Author) |
Journal Title | Journal of Software |
Journal Citation | 7 (11), pp. 2437-2442 |
Number of Pages | 6 |
Year | 2012 |
Place of Publication | Oulu, Finland |
ISSN | 1796-217X |
Digital Object Identifier (DOI) | https://doi.org/10.4304/jsw.7.11.2437-2442 |
Web Address (URL) | http://academypublisher.com/jsw/ |
Abstract | Recent developments in the domain of information and communication technology (ICT), and its impact on the facilitation of knowledge management (KM), are critical in today's digital economy. This research study, through extensive literature reviews, identified constructs for the implementation of KM systems in order to study the effect of ICT on the implementation of KM in a business environment. The mixed-mode methodology was adopted to explore the effects of ICT on KM implementations, via a survey instrument developed through interviews. Through 80 organisations, 400 usable surveys were collected and used. The findings of this this study suggest that constructs such as 'collaboration', 'mutual trust', 'leadership', 'learning', 'incentive and rewards', and 'T-shape skills' have the potential to support KM in the business environment. However, constructs such as 'formalization' and 'non-centralization' are not critical. This is the first study of its kind and the findings are associated only with four cities in India. Further research is required before generalizing the findings of this study. |
Keywords | knowledge management; KMS; enablers; ICT; KM facilitators; India |
ANZSRC Field of Research 2020 | 350302. Business information management (incl. records, knowledge and intelligence) |
400604. Network engineering | |
460908. Information systems organisation and management | |
Public Notes | © 2012 Academy Publisher. Open Access Journal. Users are free to read, download, copy, distribute, print, search, or link to the full texts of these articles without requiring a subscription to the journal in which these articles are published. |
Byline Affiliations | School of Information Systems |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q20w3/does-information-and-communication-technology-ict-facilitate-knowledge-management-activities-in-the-21st-century
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