A paradigm shift in student experience: creating interconnections between student services, curriculum and technologies into a seamless place of learning

Paper

Kek, Megan and Grundy, John. 2013. "A paradigm shift in student experience: creating interconnections between student services, curriculum and technologies into a seamless place of learning." ATEM Student Service Centres Conference (SSCC 2013): Are We Truly Student-Centred?. Canberra, Australia 01 - 03 May 2013 Sydney, Australia.
Paper/Presentation Title

A paradigm shift in student experience: creating interconnections between student services, curriculum and technologies into a seamless place of learning

Presentation TypePaper
AuthorsKek, Megan (Author) and Grundy, John (Author)
Journal or Proceedings TitleProceedings of the ATEM Student Service Centres Conference (SSCC 2013)
Number of Pages42
Year2013
Place of PublicationSydney, Australia
Web Address (URL) of Paperhttp://www.atem.org.au/conferences/student-service-centres-conference
Conference/EventATEM Student Service Centres Conference (SSCC 2013): Are We Truly Student-Centred?
Event Details
ATEM Student Service Centres Conference (SSCC 2013): Are We Truly Student-Centred?
Event Date
01 to end of 03 May 2013
Event Location
Canberra, Australia
Abstract

In 2012, University of Southern Queensland (USQ) piloted the Student Personalised Academic Road to Success (SPARS), a student-centred framework that offers personalised academic learning support to enhance student success. The framework is underpinned by Chickering & Reisser's (1993) and Bronfenbrenner's (1979) theories in student development, situated in Tait's (2000) student support framework for open and distance learning, with added connection to student engagement (Kuh et al, 2007). SPARS facilitates a rethink of student experience by marrying student support services, academic and technologies – to form interconnections that are more likely to produce a more effective educational experience (Pascarella & Terenzini, 2005).

Keywordsstudent success; interconnections; students services; academic learning; CRM technologies
ANZSRC Field of Research 2020390303. Higher education
390403. Educational administration, management and leadership
390409. Learning sciences
Byline AffiliationsLearning and Teaching Support Unit
Marketing and Student Attraction
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q211v/a-paradigm-shift-in-student-experience-creating-interconnections-between-student-services-curriculum-and-technologies-into-a-seamless-place-of-learning

Log in to edit

Download files

Other Documentation
SSCC2013.pdf
File access level: Anyone

  • 1885
    total views
  • 203
    total downloads
  • 2
    views this month
  • 2
    downloads this month

Export as

Related outputs

Engineering Blockchain-based Software Systems: Foundations, Survey, and Future Directions
Fahmideh, Mahdi, Grundy, John, Ahmad, Aakash, Shen, Jun, Yan, Jun, Mougouei, Davoud, Wang, Peng, Ghose, Aditya, Gunawardana, Anuradha, Aickelin, Uwe and Abedin, Babak. 2023. "Engineering Blockchain-based Software Systems: Foundations, Survey, and Future Directions ." ACM Computing Surveys. 55 (6), pp. 1-44. https://doi.org/10.1145/3530813
Formulating Interference-aware Data Delivery Strategies in Edge Storage Systems
Xia, Xiaoyu, Chen, Feifei, He, Qiang, Cui, Guangming, Grundy, John, Abdelrazek, Mohamed and Dong, Fang. 2023. "Formulating Interference-aware Data Delivery Strategies in Edge Storage Systems." 51st International Conference on Parallel Processing (ICPP '22). Bordeaux, France 29 Aug - 01 Sep 2022 United States. Association for Computing Machinery (ACM). https://doi.org/10.1145/3545008.3545078
Issues of belonging, pedagogy and learning in doctoral study at a distance
Mandalawi, Sazan M., Henderson, Robyn, Huijser, Henk and Kek, Megan Yih Chyn A.. 2022. "Issues of belonging, pedagogy and learning in doctoral study at a distance." Journal of University Teaching and Learning Practice. 19 (4).
Finding a stable core in supervision from a distance: A Kurdish-Australian case study
Huijser, Henk, Mandalawi, Sazan M., Henderson, Robyn and Kek, Megan Yih Chyn A.. 2022. "Finding a stable core in supervision from a distance: A Kurdish-Australian case study." Innovations in Education and Teaching International. 59 (2), pp. 121-130. https://doi.org/10.1080/14703297.2022.2037451
Disrupting the Disruption: A Digital Learning HeXie Ecology Model
Li, Na, Huijser, Henk, Xi, Youmin, Limniou, Maria, Zhang, Xiaojun and Kek, Megan Yih Chyn A.. 2022. "Disrupting the Disruption: A Digital Learning HeXie Ecology Model." Educational Sciences. 12 (2), pp. 1-16. https://doi.org/10.3390/educsci12020063
Introduction: Student Support Services in an Overall Ecology for Learning
Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F.. 2022. "Introduction: Student Support Services in an Overall Ecology for Learning." Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F. (ed.) Student Support Services. Singapore. Springer. pp. 3-10
Towards an Interconnected University Ecology for a Hypercomplex World
Kek, Megan Yih Chyn A., Padro, Fernando F. and Huijser, Henk. 2022. "Towards an Interconnected University Ecology for a Hypercomplex World." Hujser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F. (ed.) Student Support Services. Singapore. Springer. pp. 871-883
Student Support Services
Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F.. Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F. (ed.) 2022. Student Support Services. Singapore. Springer.
A model-driven approach to reengineering processes in cloud computing
Fahmideh, Mahdi, Grundy, John, Beydoun, Ghassan, Zowghi, Didar, Susilo, Willy and Mougouei, Davoud. 2022. "A model-driven approach to reengineering processes in cloud computing." Information and Software Technology. 144. https://doi.org/10.1016/j.infsof.2021.106795
Data, User and Power Allocations for Caching in Multi-Access Edge Computing
Xia, Xiaoyu, Chen, Feifei, He, Qiang, Cui, Guangming, Grundy, John C., Abdelrazek, Mohamed, Xu, Xiaolong and Jin, Hai. 2022. "Data, User and Power Allocations for Caching in Multi-Access Edge Computing." IEEE Transactions on Parallel and Distributed Systems. 33 (5), pp. 1144-1155. https://doi.org/10.1109/TPDS.2021.3104241
Formulating Cost-Effective Data Distribution Strategies Online for Edge Cache Systems
Xia, Xiaoyu, Chen, Feifei, He, Qiang, Grundy, John, Abdelrazek, Mohamed, Shen, Jun, Bouguettaya, Athman and Jin, Hai. 2022. "Formulating Cost-Effective Data Distribution Strategies Online for Edge Cache Systems." IEEE Transactions on Parallel and Distributed Systems. 33 (12), pp. 4270-4281. https://doi.org/10.1109/TPDS.2022.3185250
The Learning Centre: Supporting student success
Kek, Megan, Padro, Fernando, Kimmins, Lindy, Frederiks, Anita, Ayriss, Peter, Emmerson, Mark, Thangavelu, Anbarasu, Dickson, Bronwen, McCarthy, Elizabeth, Devi, Aruna, Eacersall, Douglas and Atwell, Brenda. 2016. "The Learning Centre: Supporting student success." Learning and Teaching Celebration. Toowoomba, Australia 2016 Toowoomba, Australia.
Meet-Up Program: Peer learning for success
Kimmins, Lindy, Eacersall, Douglas, Devi, Aruna, Kek, Megan, Frederiks, Anita, Emmerson, Mark, Thangavelu, Eddie, Dickson, Bronwen and McCarthy, Elizabeth. 2016. "Meet-Up Program: Peer learning for success." Learning and Teaching Celebration. Toowoomba, Australia 2016 Toowoomba, Australia.
Integrated ‘one-stop’ support for student success: recommendations from a regional university case study
Power, Emma, Partridge, Helen, O'Sullivan, Carmel and Kek, Megan Yih Chyn A.. 2020. "Integrated ‘one-stop’ support for student success: recommendations from a regional university case study." Higher Education Research and Development. 39 (3), pp. 561-576. https://doi.org/10.1080/07294360.2019.1676703
Software Engineering for Internet of Things: The Practitioners’ Perspective
Fahmideh, Mahdi, Ahmad, Aakash, Behnaz, Ali, Grundy, John and Susilo, Willy. 2022. "Software Engineering for Internet of Things: The Practitioners’ Perspective." IEEE Transactions on Software Engineering. 48 (8), pp. 2857-2878. https://doi.org/10.1109/TSE.2021.3070692
Building Learning Ventures for Students’ Future-Readiness
Kek, Megan Yih Chyn A., Chan, Eva, Slater, Blair, Chepinchikj, Neda, Delesclefs, Davina and Wang, Raymond. 2022. "Building Learning Ventures for Students’ Future-Readiness." Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F. (ed.) Student Support Services. Singapore. Springer. pp. 819-837
Leveraging creativity to engage students in an agile ecology for learning
Huijser, Henk, Kek, Megan Y.C.A., Abawi, Lindy A. and Lawrence, Jill. 2019. "Leveraging creativity to engage students in an agile ecology for learning." Student Engagement in Higher Education Journal. 2 (3), pp. 138-153.
Using 'just in time' online feedback to improve first year undergraduate nursing students' essay writing performance
Beccaria, Lisa, Kek, Megan and Huijser, Henk. 2019. "Using 'just in time' online feedback to improve first year undergraduate nursing students' essay writing performance." Journal of University Teaching and Learning Practice. 16 (4), pp. 1-18. https://doi.org/10.53761/1.16.4.7
How about professionalism, professions and standards: the creation of acculturated professionals
Padro, Fernando F., Kek, Megan Y. C. A., Press, Nona, Trimmer, Karen, Green, Jonathan H., Hawke, Michael F. and Hawke, Laurie. 2019. "How about professionalism, professions and standards: the creation of acculturated professionals." Trimmer, Karen, Newman, Tara and Padro, Fernando F. (ed.) Ensuring quality in professional education volume II: engineering pedagogy and international knowledge structures. Cham, Switzerland. Palgrave Macmillan. pp. 1-28
Forming a culture of evidence by using learning analytics to establish a holistic eco-system for student development and support at an Australian regional university whose main teaching modality is online
Padro, Fernando F. and Kek, Megan Y. C. A.. 2017. "Forming a culture of evidence by using learning analytics to establish a holistic eco-system for student development and support at an Australian regional university whose main teaching modality is online." Callaos, Nagib, Sanchez, Belkis, Savoie, Michael, Welsch, Friedrich and Carrasquero, Jose Vicente (ed.) 8th International Conference on Society and Information Technologies (ICSIT 2017). Orlando, United States 21 - 24 Mar 2017 Winter Garden, Florida, USA.
Exploring nursing educators' use of theory and methods in search for evidence based credibility in nursing education
Beccaria, Lisa, Kek, Megan Y.C.A. and Huijser, Henk. 2018. "Exploring nursing educators' use of theory and methods in search for evidence based credibility in nursing education." Nurse Education Today. 65, pp. 60-66. https://doi.org/10.1016/j.nedt.2018.02.032
How conceptions and experiences of design shape the development of academic developers' professional practice: a case study
Kek, Megan, Hammer, Sara, Press, Nona and Stagg, Adrian. 2016. "How conceptions and experiences of design shape the development of academic developers' professional practice: a case study." International Journal of Design Management and Professional Practice. 10 (1), pp. 1-11. https://doi.org/10.18848/2325-162X/CGP/v10i01/1-11
Students enabling students in a Student Partnership Project: a case study emerging from the OLT Transforming Practice Project on Student Partnerships
Kek, Megan, Kimmins, Lindy, Lawrence, Jill, Abawi, Lindy, Lindgren, Courtney and Stokes, Trent. 2017. "Students enabling students in a Student Partnership Project: a case study emerging from the OLT Transforming Practice Project on Student Partnerships." Student Success. 8 (2), pp. 117-122. https://doi.org/10.5204/ssj.v8i2.389
21st century skills, problem based learning and the university of the future
Kek, Megan Yih Chyn A. and Huijser, Henk. 2015. "21st century skills, problem based learning and the university of the future." Third 21st Century Academic Forum Conference: Facilitating, Fostering, and Harnessing Innovation to Meet Key Challenges of the 21st Century (2015). Boston, United States 20 - 22 Sep 2015
Creating confidence: exploring the effectiveness of a pre-study resource as a 'front loading' strategy in a foundation nursing science course
McCabe, Bernadette K., Kek, Megan and Turner, Joanna. 2011. "Creating confidence: exploring the effectiveness of a pre-study resource as a 'front loading' strategy in a foundation nursing science course." 14th Pacific Rim First Year in Higher Education Conference (FYHE 2011). Perth, Australia 29 Jun - 01 Jul 2011 Brisbane, Australia.
Reconceptualising student experience: creating interconnections between the curricular, co-curricular and technologies into a seamless place of learning
Kek, Megan, Godwin, Julie, Counter, Vivienne and Padro, Fernando. 2013. "Reconceptualising student experience: creating interconnections between the curricular, co-curricular and technologies into a seamless place of learning." 36th Higher Education Research and Development Society of Australasia Conference (HERDSA 2013). Auckland, New Zealand 01 - 04 Jul 2013 Sydney, Australia.
Problem-based learning into the future: imagining an agile PBL ecology for learning
Kek, Megan Yih Chyn A. and Huijser, Henk. 2017. Problem-based learning into the future: imagining an agile PBL ecology for learning. Singapore. Springer.
Using data from Learning Centre and other learning assistance programs to evaluate the institutional view of STEM discipline engagement
Padro, Fernando F., Frederiks, Anita and Kek, Megan Y.C.A.. 2013. "Using data from Learning Centre and other learning assistance programs to evaluate the institutional view of STEM discipline engagement." 2013 ASQ Advancing the STEM Agenda Conference. Grand Rapids, United States 03 - 04 Jun 2013
Student Personalised Academic Road to Success (SPARS): Creating interconnections between student support, academic learning and technologies for students, for student success
Kek, Megan Y.C.A.. 2013. "Student Personalised Academic Road to Success (SPARS): Creating interconnections between student support, academic learning and technologies for students, for student success." Inaugural Student Experience Conference (2013). Circular Quay, Sydney 04 - 05 Dec 2013
Strategies for establising systematic databases to determine the impact of learning assistance programs on student learning: approaches and early results
Padró, Fernando F., Kek, Megan Y. C. A., Frederiks, Anita, Kimmins, Lindy and Ridge, Brian. 2014. "Strategies for establising systematic databases to determine the impact of learning assistance programs on student learning: approaches and early results." 2014 Assessment Institute Conference. Indianapolis, United States of America 19 - 21 Oct 2014 https://doi.org/10.13140/2.1.2210.7203
A quest for student success: an emerging data framework to determine the contributions of academic learning opportunities as defined by TEQSA risk assessment framework
Kek, Megan and Wood, Robert. 2015. "A quest for student success: an emerging data framework to determine the contributions of academic learning opportunities as defined by TEQSA risk assessment framework." Australian Association for Institutional Research Special Interest Group Forum (AAIR SIG Forum 2015). Fraser Island, Australia 19 - 21 Aug 2015
Bringing the online student to campus: using a web-based planner to guide students in their studies
Padro, Fernando F., Kek, Megan and Newman, Tara. 2015. "Bringing the online student to campus: using a web-based planner to guide students in their studies." 2015 NASPA 20th Anniversary International Symposium: Exploring Our Past, Discovering Our Future. New Orleans, United States 21 - 22 Mar 2015
A quest for student success: exploring the contributions of co-curricular learning opportunities on student success as defined by TEQSA risk assessment framework
Kek, Megan, Kimmins, Lindy, Ayriss, Peter, Frederiks, Anita and Padro, Fernando. 2015. "A quest for student success: exploring the contributions of co-curricular learning opportunities on student success as defined by TEQSA risk assessment framework." 22nd International Conference on Learning 2015: What Counts as Learning? Big Data, Little Data, Evidence & Assessment. Madrid, Spain 09 - 11 Jul 2015 United States.
Enhancing inquiry-based learning environments with the power of problem-based learning to teach 21st century skills
Huijser, Henk, Kek, Megan Y. C. A. and Terwijn, Ruth. 2015. "Enhancing inquiry-based learning environments with the power of problem-based learning to teach 21st century skills." Blessinger, Patrick and Carfora, John M. (ed.) Inquiry-based learning for science, technology, engineering, and math (Stem) programs: a conceptual and practical resource for educators. United Kingdom. Emerald. pp. 301-320
Theorising academic development as an academic discipline? Exploring academic developers' ways of knowing, theorising and use of methods
Kek, Megan Y. C. A. and Hammer, Sara. 2015. "Theorising academic development as an academic discipline? Exploring academic developers' ways of knowing, theorising and use of methods." Huisman, Jerome and Tight, Malcolm (ed.) Theory and method in higher education research. Bingley, UK. Emerald. pp. 235-255
The interrelationships between student approaches to learning and group work
Beccaria, Lisa, Kek, Megan, Huijser, Henk, Rose, Jayln and Kimmins, Lindy. 2014. "The interrelationships between student approaches to learning and group work." Nurse Education Today. 34 (7), pp. 1094-1103. https://doi.org/10.1016/j.nedt.2014.02.006
Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes
Padro, Fernando F. and Kek, Y. M. C. A.. 2013. "Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.
Exploring the relationships between teaching, approaches to learning and critical thinking in a problem-based learning foundation nursing course
Martyn, Julie, Terwijn, Ruth, Kek, Megan Y. C. A. and Huijser, Henk. 2014. "Exploring the relationships between teaching, approaches to learning and critical thinking in a problem-based learning foundation nursing course." Nurse Education Today. 34 (5), pp. 829-835. https://doi.org/10.1016/j.nedt.2013.04.023
What makes a deep and self-directed learner: exploring factors that influence learning approaches and self-directed learning in a PBL context at a Malaysian private university
Kek, Megan Yih Chyn A. and Huijser, Henk. 2009. "What makes a deep and self-directed learner: exploring factors that influence learning approaches and self-directed learning in a PBL context at a Malaysian private university." 2nd International PBL Symposium: What Are We Learning About Learning?. Singapore 10 - 12 Jun 2009 Singapore.
The power of problem-based learning in developing critical thinking skills: preparing students for tomorrow's digital futures in today's classrooms
Kek, Megan Yih Chyn A. and Huijser, Henk. 2011. "The power of problem-based learning in developing critical thinking skills: preparing students for tomorrow's digital futures in today's classrooms." Higher Education Research and Development. 30 (3), pp. 329-341. https://doi.org/10.1080/07294360.2010.501074
Exploring the combined relationships of student and teacher factors on learning approaches and self-directed learning readiness at a Malaysian university
Kek, Megan and Huijser, Henk. 2011. "Exploring the combined relationships of student and teacher factors on learning approaches and self-directed learning readiness at a Malaysian university." Studies in Higher Education. 36 (2), pp. 185-208. https://doi.org/10.1080/03075070903519210
Comparison of offshore and onshore students' perceptions of university learning environments and quality of educational experiences: implications for teaching and learning
Hunt, Lynne, Kek, Megan Yih Chyn Alexandria and Huijser, Hendrik. 2010. "Comparison of offshore and onshore students' perceptions of university learning environments and quality of educational experiences: implications for teaching and learning." ISSOTL 2010: Global Theories and Local Practices: Institutional, Disciplinary and Cultural Variations. Liverpool, United Kingdom 19 - 22 Oct 2010 United States.
Educational innovation for the knowledge-based economy: development of an authentic problem-based learning education model in business marketing
Wee, Lynda Keng Neo and Kek, Megan Yih Chyn Alexandria. 2002. "Educational innovation for the knowledge-based economy: development of an authentic problem-based learning education model in business marketing." A Pathway to Better Learning International Conference (PBL 2002). Baltimore, United States 16 - 20 Jun 2002 Newark, DE. United States.
An empirical research on Singaporean polytechnic students' rationale in selecting Australian universities in the new millennium
Muthaly, Sita, Wee, Keng Neo Lynda and Kek, Megan. 2003. "An empirical research on Singaporean polytechnic students' rationale in selecting Australian universities in the new millennium." 1st Doing Business Across Borders Conference (DBAB 2001). Newscastle, Australia 22 - 23 Nov 2001 Newcastle, Australia.
Crafting effective problems for problem-based learning
Wee, Lynda Keng-Neo, Kek, Megan Yih Chyn Alexandria and Sim, Matthew Heng Chye. 2001. "Crafting effective problems for problem-based learning." 3rd Asia-Pacific Conference on Problem-Based Learning 2001: Experience, Empowerment and Evidence. Rockhampton, Australia 09 - 12 Dec 2001 Newcastle, Australia.
Tried and tested: issues and implications for educators in problem-based learning - relearning from the learners' perspective
Wee, Lynda Keng Neo, Kek, Megan Yih Chyn Alexandria, Da Silva, Geoffrey and Seah, Tien Hock Dominic. 2000. "Tried and tested: issues and implications for educators in problem-based learning - relearning from the learners' perspective." 2nd Asia-Pacific Conference on Problem-Based Learning 2000: PBL: Educational Innovation Across Disciplines. Singapore 04 - 07 Dec 2000 Singapore.
Triumphs and trials of using problem based learning in marketing communications education: perspectives from educators and students
Kek, Megan and Wee, Lynda Keng-Neo. 2000. "Triumphs and trials of using problem based learning in marketing communications education: perspectives from educators and students." 9th International Advertising Association World Education Conference 2000. Miami, United States 12 - 15 Oct 2000
Family, learning environments, learning approaches, and student outcomes in a Malaysian private university
Kek, Megan Yih Chyn Alexandria, Darmawan, I Gusti Ngurah and Chen, Yu Sui. 2007. "Family, learning environments, learning approaches, and student outcomes in a Malaysian private university." International Education Journal: Comparative Perspectives. 8 (2), pp. 318-336.
Closing the loop: a case study of a post-evaluation strategy
Kek, Megan Yih Chyn Alexandria, Hunt, Lynne and Sankey, Michael D.. 2009. "Closing the loop: a case study of a post-evaluation strategy." AUQF2009: Internal & External Quality Assurance: Tensions & Synergies. Alice Springs, Australia 01 - 03 Jul 2009 Australia.
What makes students happy? Factors influencing student engagement using student evaluation data
Kek, Megan Yih Chyn Alexandria and Stow, Sarah. 2009. "What makes students happy? Factors influencing student engagement using student evaluation data." Kift, Sally (ed.) ALTC First Year Experience Curriculum Design Symposium 2009. Brisbane, Australia 05 - 06 Feb 2009 Brisbane, Australia.
Rewriting marketing communications education using problem-based learning
Wee, Lynda Keng-Neo and Kek, Megan Yih Chyn Alexandria. 2002. "Rewriting marketing communications education using problem-based learning." 2nd Symposium on Teaching and Learning in Higher Education (TLHE 2002): Paradigm Shift in Higher Education. Singapore 04 - 06 Sep 2002 Singapore.
Transforming the marketing curriculum using problem-based learning: a case study
Wee, Lynda Keng-Neo, Kek, Megan Yih Chyn Alexandria and Kelley, Craig A.. 2003. "Transforming the marketing curriculum using problem-based learning: a case study." Journal of Marketing Education. 25 (2), pp. 150-162. https://doi.org/10.1177/0273475303254016
Authentic problem-based learning: rewriting business education
Wee, Lynda Keng-Neo and Kek, Megan Yih Chyn Alexandria. 2002. Authentic problem-based learning: rewriting business education. Singapore. Prentice Hall.