A paradigm shift in student experience: creating interconnections between student services, curriculum and technologies into a seamless place of learning

Paper

Kek, Megan and Grundy, John. 2013. "A paradigm shift in student experience: creating interconnections between student services, curriculum and technologies into a seamless place of learning." ATEM Student Service Centres Conference (SSCC 2013): Are We Truly Student-Centred?. Canberra, Australia 01 - 03 May 2013 Sydney, Australia.
Paper/Presentation Title

A paradigm shift in student experience: creating interconnections between student services, curriculum and technologies into a seamless place of learning

Presentation TypePaper
AuthorsKek, Megan (Author) and Grundy, John (Author)
Journal or Proceedings TitleProceedings of the ATEM Student Service Centres Conference (SSCC 2013)
Number of Pages42
Year2013
Place of PublicationSydney, Australia
Web Address (URL) of Paperhttp://www.atem.org.au/conferences/student-service-centres-conference
Conference/EventATEM Student Service Centres Conference (SSCC 2013): Are We Truly Student-Centred?
Event Details
ATEM Student Service Centres Conference (SSCC 2013): Are We Truly Student-Centred?
Event Date
01 to end of 03 May 2013
Event Location
Canberra, Australia
Abstract

In 2012, University of Southern Queensland (USQ) piloted the Student Personalised Academic Road to Success (SPARS), a student-centred framework that offers personalised academic learning support to enhance student success. The framework is underpinned by Chickering & Reisser's (1993) and Bronfenbrenner's (1979) theories in student development, situated in Tait's (2000) student support framework for open and distance learning, with added connection to student engagement (Kuh et al, 2007). SPARS facilitates a rethink of student experience by marrying student support services, academic and technologies – to form interconnections that are more likely to produce a more effective educational experience (Pascarella & Terenzini, 2005).

Keywordsstudent success; interconnections; students services; academic learning; CRM technologies
ANZSRC Field of Research 2020390303. Higher education
390403. Educational administration, management and leadership
390409. Learning sciences
Byline AffiliationsLearning and Teaching Support Unit
Marketing and Student Attraction
Institution of OriginUniversity of Southern Queensland
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