Introduction: Student Support Services in an Overall Ecology for Learning

Edited book (chapter)

Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F.. 2022. "Introduction: Student Support Services in an Overall Ecology for Learning." Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F. (ed.) Student Support Services. Singapore. Springer. pp. 3-10
Chapter Title

Introduction: Student Support Services in an Overall Ecology for Learning

Book Chapter CategoryEdited book (chapter)
ERA Publisher ID3337
Book TitleStudent Support Services
AuthorsHuijser, Henk (Author), Kek, Megan Yih Chyn A. (Author) and Padro, Fernando F. (Author)
EditorsHuijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F.
Page Range3-10
SeriesUniversity Development and Administration
Chapter Number1
Number of Pages8
Year2022
PublisherSpringer
Place of PublicationSingapore
ISBN9789811658501
9789811658525
ISSN2522-5626
2522-5634
Digital Object Identifier (DOI)https://doi.org/10.1007/978-981-13-3364-4_49-1
Web Address (URL)https://link.springer.com/referenceworkentry/10.1007/978-981-13-3364-4_49-1
Abstract

This is the overall introduction to the volume, in which we outline the rationale behind the volume and its conceptualization. It poses the central question that was part of the initial call for chapters: are students customers of higher education, or are they learning in higher education? The authors of the more than 40 chapters in this volume all address this question to varying degrees. In this introduction we draw on our previous work in that we conceptualize learning as part of an overall ecology for learning. This is attractive in a book about student support services as it allows us to map such services into an ecology for learning, thereby focusing on the wide range of elements involved, and thus the role of student support services in an overall ecology for learning. We argue here that student support services are a crucial element in this ecology for learning and the more than 40 chapters in this book together reinforce their importance, albeit from a range of different angles.

Keywordsecology for learning, student support
ANZSRC Field of Research 2020390303. Higher education
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Byline AffiliationsQueensland University of Technology
Institute of International Studies, Australia
USQ College
Institution of OriginUniversity of Southern Queensland
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Padro, Fernando F. and Kek, Y. M. C. A.. 2013. "Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.
Will Race to the Top have the same mixed results No Child Left Behind had on student learning and preservice teacher preparation?
Hurley, Marlene M., Padro, Fernando F. and Hawke, Michael F.. 2013. "Will Race to the Top have the same mixed results No Child Left Behind had on student learning and preservice teacher preparation? " Quality Approaches in Higher Education. 4 (2), pp. 20-29.
A paradigm shift in student experience: creating interconnections between student services, curriculum and technologies into a seamless place of learning
Kek, Megan and Grundy, John. 2013. "A paradigm shift in student experience: creating interconnections between student services, curriculum and technologies into a seamless place of learning." ATEM Student Service Centres Conference (SSCC 2013): Are We Truly Student-Centred?. Canberra, Australia 01 - 03 May 2013 Sydney, Australia.
Using distributed learning as a measure to capture additional data on the quality of technology enhanced learning (TEL)
Sankey, Michael. and Padro, Fernando F.. 2013. "Using distributed learning as a measure to capture additional data on the quality of technology enhanced learning (TEL)." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.
Evaluating the impact of the Learning Centre on student learning and satisfaction
Padro, Fernando F. and Frederiks, Anita. 2013. "Evaluating the impact of the Learning Centre on student learning and satisfaction." Atkinson, Roger and McBeath, Clare (ed.) 22nd Annual Teaching Learning Forum (TL 2013): Design, Develop, Evaluate: The Core of the Learning Environment. Perth, Australia 07 - 08 Feb 2013 Perth, Western Australia.
Exploring the relationships between teaching, approaches to learning and critical thinking in a problem-based learning foundation nursing course
Martyn, Julie, Terwijn, Ruth, Kek, Megan Y. C. A. and Huijser, Henk. 2014. "Exploring the relationships between teaching, approaches to learning and critical thinking in a problem-based learning foundation nursing course." Nurse Education Today. 34 (5), pp. 829-835. https://doi.org/10.1016/j.nedt.2013.04.023
From maintaining to sustaining: moving beyond binaries toward a framework for cultural sustainability in higher education
Hammer, Sara, Lawrence, Jill and Huijser, Hendrik. 2011. "From maintaining to sustaining: moving beyond binaries toward a framework for cultural sustainability in higher education." Midgley, Warren, Tyler, Mark A., Danaher, Patrick Alan and Mander, Alison (ed.) Beyond binaries in education research. New York, USA. Routledge. pp. 181-194
From masterchef to the Arab Spring via Wikileaks: social media and political change
Huijser, Henk and Little, Janine. 2011. "From masterchef to the Arab Spring via Wikileaks: social media and political change." New Zealand Online Journal of Interdisciplinary Studies. 1 (1).
Building pathways to academic success: a practice report
McIntyre, Jenny, Todd, Nick, Huijser, Henk and Tehan, Gerry. 2012. "Building pathways to academic success: a practice report." International Journal of the First Year in Higher Education. 3 (1), pp. 109-118. https://doi.org/10.5204/intjfyhe.v3i1.110
A PBL approach to teaching Bahraini perspectives at Bahrain Polytechnic
Huijser, Henk and Wali, Fatima. 2012. "A PBL approach to teaching Bahraini perspectives at Bahrain Polytechnic." 3rd International PBL Symposium 2012: PBL and the Problematization of Teaching and Learning. Singapore 07 - 09 Mar 2012 Singapore.
A project management approach to sustainable PBL curriculum design implementation at Bahrain Polytechnic
Coutts, Chris, Huijser, Henk and Almulla, Hasan. 2012. "A project management approach to sustainable PBL curriculum design implementation at Bahrain Polytechnic." 3rd International PBL Symposium 2012: PBL and the Problematization of Teaching and Learning. Singapore 07 - 09 Mar 2012 Singapore.
Working towards innovative practitioners: problem-based learning at Bahrain Polytechnic
Huijser, Henk and Hasan, Jameel. 2012. "Working towards innovative practitioners: problem-based learning at Bahrain Polytechnic." Anwar, Syed Aziz (ed.) 6th Quality Conference in the Middle East: Innovation-Based Competitiveness and Business Excellence. Dubai, United Arab Emirates 30 Jan - 02 Feb 2012 Dubai, United Arab Emirates.
Media literary education: Nordic perspectives
Huijser, Hendrik. 2011. "Media literary education: Nordic perspectives." Media International Australia Incorporating Culture and Policy: quarterly journal of media research and resources.
The digital public sphere: challenges for media policy
Huijser, Hendrik. 2011. "The digital public sphere: challenges for media policy." Media International Australia Incorporating Culture and Policy: quarterly journal of media research and resources.
Anticapitalism and culture: radical theory and popular politics by Jeremy Gilbert
Huijser, Hendrik. 2010. "Anticapitalism and culture: radical theory and popular politics by Jeremy Gilbert." Continuum: Journal of Media and Cultural Studies. 24 (4), pp. 636-638. https://doi.org/10.1080/10304310902972210
New Zealand Television: A Reader by John Farnsworth & Ian Hutchinson
Huijser, Hendrik. 2004. "New Zealand Television: A Reader by John Farnsworth & Ian Hutchinson." Continuum: Journal of Media and Cultural Studies. 18 (3), pp. 467-469. https://doi.org/10.1080/1030431042000256180
The Situated Politics of Belonging by Nira Yuval-Davis, Kalpana Kannabiran and Ulrike Vieten
Huijser, Hendrik. 2007. "The Situated Politics of Belonging by Nira Yuval-Davis, Kalpana Kannabiran and Ulrike Vieten." European Journal of Cultural Studies. 10 (2), pp. 267-269. https://doi.org/10.1177/1367549407075917
Small tech: the culture of digital tools
Huijser, Hendrik. 2009. "Small tech: the culture of digital tools." Media International Australia Incorporating Culture and Policy: quarterly journal of media research and resources.
A 'likely benefit' from aligning Web 2.0 technologies with an institutions learning and teaching agenda
Sankey, Michael D. and Huijser, Hendrik. 2009. "A 'likely benefit' from aligning Web 2.0 technologies with an institutions learning and teaching agenda." Bastiaens, Theo, Dron, Jon and Xin, Cindy (ed.) 2009 World Conference on E-Learning in Corporate, Government, Healthcare & Higher Education (E-Learn 2009). Vancouver, Canada 26 - 30 Oct 2009 Chesapeake, VA .
What makes a deep and self-directed learner: exploring factors that influence learning approaches and self-directed learning in a PBL context at a Malaysian private university
Kek, Megan Yih Chyn A. and Huijser, Henk. 2009. "What makes a deep and self-directed learner: exploring factors that influence learning approaches and self-directed learning in a PBL context at a Malaysian private university." 2nd International PBL Symposium: What Are We Learning About Learning?. Singapore 10 - 12 Jun 2009 Singapore.
A call for new approaches to identities in a crisis world
Huijser, Hendrik. 2009. "A call for new approaches to identities in a crisis world ." Continuum: Journal of Media and Cultural Studies. 23 (1), pp. 101-106. https://doi.org/10.1080/10304310802596341
Recover
Huijser, Hendrik and Little, Janine. 2008. "Recover ." M/C Journal. 11 (6). https://doi.org/10.5204/mcj.111
OpenCourseWare, global access and the right to education: real access or marketing ploy?
Huijser, Henk, Bedford, Tas and Bull, David. 2008. "OpenCourseWare, global access and the right to education: real access or marketing ploy?" International Review of Research in Open and Distance Learning. 9 (1), pp. 1-13. https://doi.org/10.19173/irrodl.v9i1.446
Does reality really bite? Between academia and ‘The Real World’: an interview with Jane Roscoe
Huijser, Hendrik. 2006. "Does reality really bite? Between academia and ‘The Real World’: an interview with Jane Roscoe." M/C Journal. 1 (1).
PALS Online and community building: a contradiction in terms?
Huijser, Hendrik and Kimmins, Lindy. 2005. "PALS Online and community building: a contradiction in terms?" Goss, Halima (ed.) 22nd Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2005). Brisbane, Australia 04 - 07 Dec 2005 Brisbane, Australia. Australasian Society for Computers in Learning in Tertiary Education (ASCILITE).
Blood is thicker than water: stains on the land in Bra Boys
Collins-Gearing, Brooke and Huijser, Hendrik. 2012. "Blood is thicker than water: stains on the land in Bra Boys." Bennett, James E. and Beirne, Rebecca (ed.) Making film and television histories: Australia and New Zealand. London, United Kingdom. I.B.Tauris Publishers. pp. 26-30
Learning spaces for the digital age: blending space with pedagogy
Hunt, Lynne, Huijser, Henk and Sankey, Michael. 2011. "Learning spaces for the digital age: blending space with pedagogy ." Keppell, Mike, Souter, Kay and Riddle, Matthew (ed.) Physical and virtual learning spaces in higher education: concepts for the modern learning environment. Hershey, PA. United States. IGI Global. pp. 182-197
The power of problem-based learning in developing critical thinking skills: preparing students for tomorrow's digital futures in today's classrooms
Kek, Megan Yih Chyn A. and Huijser, Henk. 2011. "The power of problem-based learning in developing critical thinking skills: preparing students for tomorrow's digital futures in today's classrooms." Higher Education Research and Development. 30 (3), pp. 329-341. https://doi.org/10.1080/07294360.2010.501074
Exploring the combined relationships of student and teacher factors on learning approaches and self-directed learning readiness at a Malaysian university
Kek, Megan and Huijser, Henk. 2011. "Exploring the combined relationships of student and teacher factors on learning approaches and self-directed learning readiness at a Malaysian university." Studies in Higher Education. 36 (2), pp. 185-208. https://doi.org/10.1080/03075070903519210
Framing a research project to explore the experiences of international staff in an Australian university
Hammer, Sara, Colclough, Gillian and Huijser, Hendrik. 2010. "Framing a research project to explore the experiences of international staff in an Australian university." Hayes, Anna and Mason, Robert (ed.) Migrant Security 2010: Citizenship and Social Inclusion in a Transnational Era. Toowoomba, Australia 15 - 16 Jul 2010 Toowoomba, Australia.
Comparison of offshore and onshore students' perceptions of university learning environments and quality of educational experiences: implications for teaching and learning
Hunt, Lynne, Kek, Megan Yih Chyn Alexandria and Huijser, Hendrik. 2010. "Comparison of offshore and onshore students' perceptions of university learning environments and quality of educational experiences: implications for teaching and learning." ISSOTL 2010: Global Theories and Local Practices: Institutional, Disciplinary and Cultural Variations. Liverpool, United Kingdom 19 - 22 Oct 2010 United States.
You can lead the horse to water, but: aligning learning and teaching in a Web 2.0 context and beyond
Huijser, Henk and Sankey, Michael. 2011. "You can lead the horse to water, but: aligning learning and teaching in a Web 2.0 context and beyond." Lee, Mark J. W. and McLoughlin, Catherine (ed.) Web 2.0-based e-learning: applying social informatics for tertiary teaching. Hershey, PA. United States. IGI Global. pp. 267-283
Responding to social networking risks
Huijser, Hendrik. 2010. "Responding to social networking risks ." Directions in Education. 19 (4), pp. 2-3.
Gendered barriers to educational opportunities: resettlement of Sudanese refugees in Australia
Hatoss, Aniko and Huijser, Henk. 2010. "Gendered barriers to educational opportunities: resettlement of Sudanese refugees in Australia ." Gender and Education. 22 (2), pp. 147-160. https://doi.org/10.1080/09540250903560497
Criminal intent or cognitive dissonance: how does student self plagiarism fit into academic integrity?
Hartle, R. Todd, Kimmins, Lindy and Huijser, Henk. 2009. "Criminal intent or cognitive dissonance: how does student self plagiarism fit into academic integrity?" Martin, Brian (ed.) 4APCEI: Educational Integrity: Creating an Inclusive Approach. Wollongong, Australia 28 - 30 Sep 2009 Wollongong, Australia.
Internet hate: exploring the limits of free speech
Huijser, Hendrik. 2004. "Internet hate: exploring the limits of free speech." Australian Mosaic. 5 (1), pp. 27-28.
Educational innovation for the knowledge-based economy: development of an authentic problem-based learning education model in business marketing
Wee, Lynda Keng Neo and Kek, Megan Yih Chyn Alexandria. 2002. "Educational innovation for the knowledge-based economy: development of an authentic problem-based learning education model in business marketing." A Pathway to Better Learning International Conference (PBL 2002). Baltimore, United States 16 - 20 Jun 2002 Newark, DE. United States.
An empirical research on Singaporean polytechnic students' rationale in selecting Australian universities in the new millennium
Muthaly, Sita, Wee, Keng Neo Lynda and Kek, Megan. 2003. "An empirical research on Singaporean polytechnic students' rationale in selecting Australian universities in the new millennium." 1st Doing Business Across Borders Conference (DBAB 2001). Newscastle, Australia 22 - 23 Nov 2001 Newcastle, Australia.
Crafting effective problems for problem-based learning
Wee, Lynda Keng-Neo, Kek, Megan Yih Chyn Alexandria and Sim, Matthew Heng Chye. 2001. "Crafting effective problems for problem-based learning." 3rd Asia-Pacific Conference on Problem-Based Learning 2001: Experience, Empowerment and Evidence. Rockhampton, Australia 09 - 12 Dec 2001 Newcastle, Australia.
Tried and tested: issues and implications for educators in problem-based learning - relearning from the learners' perspective
Wee, Lynda Keng Neo, Kek, Megan Yih Chyn Alexandria, Da Silva, Geoffrey and Seah, Tien Hock Dominic. 2000. "Tried and tested: issues and implications for educators in problem-based learning - relearning from the learners' perspective." 2nd Asia-Pacific Conference on Problem-Based Learning 2000: PBL: Educational Innovation Across Disciplines. Singapore 04 - 07 Dec 2000 Singapore.
Triumphs and trials of using problem based learning in marketing communications education: perspectives from educators and students
Kek, Megan and Wee, Lynda Keng-Neo. 2000. "Triumphs and trials of using problem based learning in marketing communications education: perspectives from educators and students." 9th International Advertising Association World Education Conference 2000. Miami, United States 12 - 15 Oct 2000
Family, learning environments, learning approaches, and student outcomes in a Malaysian private university
Kek, Megan Yih Chyn Alexandria, Darmawan, I Gusti Ngurah and Chen, Yu Sui. 2007. "Family, learning environments, learning approaches, and student outcomes in a Malaysian private university." International Education Journal: Comparative Perspectives. 8 (2), pp. 318-336.
Closing the loop: a case study of a post-evaluation strategy
Kek, Megan Yih Chyn Alexandria, Hunt, Lynne and Sankey, Michael D.. 2009. "Closing the loop: a case study of a post-evaluation strategy." AUQF2009: Internal & External Quality Assurance: Tensions & Synergies. Alice Springs, Australia 01 - 03 Jul 2009 Australia.
What makes students happy? Factors influencing student engagement using student evaluation data
Kek, Megan Yih Chyn Alexandria and Stow, Sarah. 2009. "What makes students happy? Factors influencing student engagement using student evaluation data." Kift, Sally (ed.) ALTC First Year Experience Curriculum Design Symposium 2009. Brisbane, Australia 05 - 06 Feb 2009 Brisbane, Australia.
The Aussie battler personified: why everyone loves Kenny
Huijser, Hendrik. 2009. "The Aussie battler personified: why everyone loves Kenny." Post Script (Commerce): essays in film and the humanities. 28 (3), pp. 57-66.
The multicultural nation in New Zealand cinema: production-text-reception
Huijser, Hendrik. 2009. The multicultural nation in New Zealand cinema: production-text-reception. Saarbrucken, Germany. VDM Verlag Dr. Muller.
Rewriting marketing communications education using problem-based learning
Wee, Lynda Keng-Neo and Kek, Megan Yih Chyn Alexandria. 2002. "Rewriting marketing communications education using problem-based learning." 2nd Symposium on Teaching and Learning in Higher Education (TLHE 2002): Paradigm Shift in Higher Education. Singapore 04 - 06 Sep 2002 Singapore.
Transforming the marketing curriculum using problem-based learning: a case study
Wee, Lynda Keng-Neo, Kek, Megan Yih Chyn Alexandria and Kelley, Craig A.. 2003. "Transforming the marketing curriculum using problem-based learning: a case study." Journal of Marketing Education. 25 (2), pp. 150-162. https://doi.org/10.1177/0273475303254016
Are the sciences indigenisable? Of course they are!
Hagan, Rhonda and Huijser, Hendrik. 2008. "Are the sciences indigenisable? Of course they are!" Ranzijn, Rob and Hodgson, Lisa (ed.) 2nd Annual Psychology and Indigenous Australians: Teaching, Practice and Theory Conference. Adelaide, Australia 14 - 15 Jul 2008 Adelaide.
Authentic problem-based learning: rewriting business education
Wee, Lynda Keng-Neo and Kek, Megan Yih Chyn Alexandria. 2002. Authentic problem-based learning: rewriting business education. Singapore. Prentice Hall.
Peer assisted learning in fleximode: developing an online learning community
Huijser, Hendrik, Kimmins, Lindy and Evans, Peter. 2008. "Peer assisted learning in fleximode: developing an online learning community." Australasian Journal of Peer Learning. 1 (1), pp. 51-60.
Evaluating individual teaching on the road to embedding academic skills
Huijser, Hendrik, Kimmins, Lindy and Galligan, Linda. 2008. "Evaluating individual teaching on the road to embedding academic skills." Journal of Academic Language and Learning. 2 (1), pp. 23-38.
Exploring the educational potential of social networking sites: the fine line between exploiting opportunities and unwelcome imposition
Huijser, Hendrik. 2008. "Exploring the educational potential of social networking sites: the fine line between exploiting opportunities and unwelcome imposition." Studies in Learning Evaluation Innovation and Development. 5 (3), pp. 45-54.
Get up! For what? Issues driven democracy in a transforming public sphere
Huijser, Hendrik and Little, Janine. 2008. "Get up! For what? Issues driven democracy in a transforming public sphere." Transformations. 16.
Designing learning objects for generic web sites
Huijser, Hendrik. 2008. "Designing learning objects for generic web sites." Lockyer, Lori, Bennett, Sue, Agostinho, Shirley and Harper, Barry (ed.) Handbook of research on learning design and learning objects: issues, applications, and technologies. Hershey, PA, USA. IGI Global. pp. 808-826
Straddling the continuum between three course meals and snacks: the changing flavour of knowledge creation and dissemination
Huijser, Hendrik. 2008. "Straddling the continuum between three course meals and snacks: the changing flavour of knowledge creation and dissemination." Journal of the World Universities Forum. 1 (2), pp. 85-91.
Places and spaces for learning seminars September 2007 (Draft report)
Huijser, Hendrik, Elson-Green, Jacqui, Reid, Ian, Walta, Caroline, Challis, Di, Harris, Kerri-Lee and McCafferty, Margaret. 2008. Places and spaces for learning seminars September 2007 (Draft report). Sydney, Australia. Carrick Institute for Learning and Teaching in Higher Education.
Australian Idol versus Cronulla: whither the postcolonising nation?
Huijser, Hendrik. 2007. "Australian Idol versus Cronulla: whither the postcolonising nation?" New Zealand Journal of Media Studies. 10 (2), pp. 131-143.
Representing indigenous stories in the cinema: between collaboration and appropriation
Huijser, Hendrik and Collins-Gearing, Brooke. 2007. "Representing indigenous stories in the cinema: between collaboration and appropriation." International Journal of Diversity in Organisations, Communities and Nations. 7 (3), pp. 1-9.
Developing a peer-assisted learning community through MSN Messenger: A pilot program of PALS online
Huijser, Hendrik and Kimmins, Lindy. 2006. "Developing a peer-assisted learning community through MSN Messenger: A pilot program of PALS online." OLT 2006 Conference: Learning on the Move. Brisbane, Australia 26 Sep 2006 Brisbane.
Refocusing multiliteracies for the Net Generation
Huijser, Hendrik. 2006. "Refocusing multiliteracies for the Net Generation." International Journal of Pedagogies and Learning. 2 (1), pp. 21-33.
Are scanning minds dangerous minds, or merely suspicious minds?: harnessing the net generation's ability to scan
Huijser, Hendrik. 2005. "Are scanning minds dangerous minds, or merely suspicious minds?: harnessing the net generation's ability to scan." M/C Journal. 8 (4), pp. 1-4.
Negotiating multicultural difference in a bicultural nation: a focused case study
Huijser, Hendrik. 2005. "Negotiating multicultural difference in a bicultural nation: a focused case study." Khoo, Tseen (ed.) The Body Politic: Racialised Political Cultures in Australia (2005). Brisbane, Australia 24 - 26 Nov 2004 Brisbane and Melbourne.
Representing multiculturalism in a bicultural nation: the question of diversity in New Zealand cinema
Huijser, Hendrik. 2005. "Representing multiculturalism in a bicultural nation: the question of diversity in New Zealand cinema." International Journal of Diversity in Organisations, Communities and Nations. 4, pp. 395-401.